American Express Credit Card Customer Care

American Express is a global market leader in extending world-class credit card products. Owning an Amex Card is an out-and-out experience owing to exceptional cardholder benefits and unique customer satisfaction policy. Naturally, a well-renowned brand-Amex, has a significant & dedicated customer-base all across India.

The Grievance Redressal Policy at Amex is based on personalised feedback collected from customers across all business units. The automated complaints management tool tracks each complaint and helps the company to ensure the query is either resolved or escalated to the respective senior management in time. In all, a customer can expect excellent customer service support and assured resolution to their queries within 30 days.

Let's take a quick sneak peek at various channels where customers can contact the Amex customer care team for their grievances:

American Express Credit Card Helpline Numbers

You can contact American Express 24X7 Customer Care Call Centre Numbers provided at the back of your Amex card.

American Express Toll-Free Customer care Credit Card Numbers are:

1-800-419-2122

1800 419 5960

1800 419 3646

0124 280 1010 (Landline)
+91124-2801800

Without further adieu, you can make transaction authorisation queries 24 X 7 from these numbers from all across India.

Here is a list of product-specific toll-free numbers for AMEX CARDS:

American Express Personal Credit Cards

Amex Personal Cards Toll Free Numbers
American Express Credit Cards:

Jet Airways American Express Platinum Credit Card

1800 208 1223

0124-2801141

0124-6744141

American Express Platinum Credit Card

1800 419 1030

1800 180 1030

91-124-280-1030

American Express Gold Credit Card

1800 419 2122

91-124-2801122

American Express Platinum Travel Credit Card

1800 419 2122

0124-2801122

American Express MakeMyTrip Credit Card

1800 419 0691

0124-2801002

American Express PAYBACK Credit Card

1800 419 0726

0124 6744144

0124 2801093

American Express Membership Rewards Credit Card

0124-280 1418

1800 419 0167

American Express Cards:

American Express Gold Card

1800 419 1120*
91-124-2801111

American Express Platinum Card

1800 419 1255*

1800 180 1255

91-124-2801444

91-124-4650244

Air India American Express Gold Card

1800 419 1266*

1800 180 1666

91-124-2801666

91-124-4650266

Air India American Express Green Card

1800 419 1261

1800 180 1261

91-124-4650261

91-124-2801261

American Express Corporate Credit Cards

Amex Corporate Cards Toll Free Numbers

American Express Platinum Corporate Card

1800-419-1092

or 0124 280 1092


From overseas, contact: +91-124-280 1092

Jet Airways American Express Corporate Card

1800-419-1199

or 0124 280 1299

From overseas, contact: +91-124-280 1299

American Express Corporate Card

*Green & Gold

1800-419-1222

or 0124 280 1222

From overseas, contact: +91-124-280 1222


*All these Amex Toll Free Helpline numbers can be contacted from landline and mobile devices from pan India.

American Express Platinum Corporate Card Overseas Numbers: To be accessed by the Card Member travelling abroad.

Country of Visit Amex Toll Free Number

U.S.A.

18554782353

U.K.

8007562970

France

800914323

Australia

1800205898

Hong Kong

800905903

Singapore

8001012672

Japan

531161280

Saudi Arabia

8008146320

China

108007141786

Germany

8001830795

Italy

800870895

Canada

18553381204

American Express Corporate Card Overseas Number:

To be accessed by the Card Member travelling abroad.

Country of Visit Amex Toll Free Number

U.S.A.

888-213-6747

U.K.

0-800-0419-1222

France

0-800-0419-1222

Australia

11-800-0419-1222

Hong Kong

1-800-0419-1222

Singapore

1-800-0419-1222

American Express Customer Care Postal Address:

If you want to send your queries via traditional post or contact head office, Amex Postal Address Details are:

Office Address

Registered and Branch Address:

American Express Banking Corp.

MGF Metropolitan,

7th Floor, Office Block,

District Center Saket,

New Delhi -110 017

Corporate Office:

American Express Banking Corp.

Cyber City, Tower-C, DLF Bldg. No.8,

Sector-25, DLF City Ph-II,

Gurgaon-122002

Haryana, India

Ph: +91 124 4190000

Card Operation Centre:

American Express Banking Corp.

Cyber City, Tower-C, DLF Bldg. No.8,

Sector-25, DLF City Ph-II,

Gurgaon-122002

Haryana, India

Ph: +91 124 4190000

 

American Express Banking Corp.

One Indiabulls Centre,

Tower 2, B Wing, 8th floor,

Jupiter Mills Compound, Elphinstone,

Mumbai 400 013

 

American Express Banking Corp.

No. 30, Salarpuria Techpoint, Oasis Mall,

5th Floor, 100 Feet Road,

Srinivagilu, Ejipura, Koramangala,

Bangalore - 560 047

 

American Express Banking Corp.

Regus Citi Centre,

6th Floor, City Centre Mall,

Dr Radhakrishnan Salai, Mylapore,

Chennai - 600 004

Alternatively, you can also contact Amex by logging in online on the official website.

With online Amex service you can access following:

  • Account balance
  • Current and previous card statements
  • Membership rewards points
  • PIN management services
  • requests and mail queries
  • Choose alert preferences
  • Dispute charge or fee, merchant transaction
  • Change passwords etc

Grievance Escalation Matrix at American Express

While Amex assures its customers about fast complaint resolution, there can be cases where customers are not satisfied with the reply from the helpline. Herein, you can escalate your grievance to the Senior Management and Nodal Officer.

Here are the contact details:

Ms. Shilpi Rehani/ Ms. Pooja Dubey
Manager - Executive Correspondence Unit, American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon - 122002 (Haryana)

Contact Numbers: 0124-3362044; 0124-3362172
Email: ManagerCustomerservicesindia@aexp.com

In case your query is not resolved after reaching out to Amex Customer Service Manager, contact Head of Operations.

Mr. Rajiv Bathla
Head of Operations, American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon - 122002 (Haryana)

Email: Head-Customerservicesindia@aexp.com

American Express Nodal Officer Contact Details

Mr. Vineet Dhamija
American Express Banking Corp.

Cyber City, Tower "C", DLF Bldg. No.8, Sector - 25, DLF City Phase - II,
Gurgaon - 122002 (Haryana)

E-mail: AEBCNodalOfficer@aexp.com

Telephone no: 0124-4190044 (Contact between Monday to Friday from 8:30 am to 5:00 pm)

Fax No: 0124-2801144

Make sure you contact the senior officials and nodal officer with the complete transaction, complaint, and other requisite details.

Banking Ombudsman Scheme

Protecting customer rights, RBI has mandated an Office of Banking Ombudsman for Grievance Redressal for all major financial institutions in the country. You can reach out to Ombudsman Officer by filling a form here: https://secweb.rbi.org.in/BO/compltindex.htm

If you have further queries related to Amex Credit Card or want to check your eligibility for the same, contact

MyMoneyMantra at 18001034004 and write to contactus@mymoneymantra.com

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