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Citibank Credit Card Customer Care Chennai

Citi India extends a wide range of financial products and services for consumer banking, commercial banking, investment banking, and wealth management. The global financial leader has a significant customer base of 2.7 million credit card users in India.

Owning a Citi Card is a privilege as the Citi group extends some of the exclusive benefits and privileges to its customers. Apart from swift and hassle free card application, the bank follows a transparent customer service policy.

Updated:

Citibank Credit Card Customer Care Hotline Number

Pan-India Citibank Credit Card Customer Care Number1860 210 2484*
Number to call from outside India+91 22 4955 2484

*for users of credit cards/ citibanking/ suvidha/ loans/ Citi priority/ business preferred cards.

The bank extends special hotline numbers for each product.

Table: List of Citi Bank Credit Cards Exclusive Customer Care Lines

Citi Bank Credit Card CategoryCiti Bank Credit Card Customer Care Numbers
Citi® Double Cash Card
  • Regular call: 1-855-473-4583
  • TTY: 1-800-325-2865
Citi® / AAdvantage® Cards
  • Regular call: 1-888-766-2484
  • TTY: 1-800-325-2865
Citi® / AAdvantage® American Express® Cards
  • Regular call: 1-866-449-2484
  • TTY: 1-800-325-2865
Citi® DividendAmerican Express®Card
  • Regular call: 1-866-459-2484
  • TTY: 1-800-325-2865
All Citi ThankYou® Cards
  • Regular call: 1-800-842-6596
  • TTY: 1-800-325-2865
Citi® CashReturns®
  • Regular call: 1-866-533-8617
  • TTY: 1-800-325-2865
Citi PrestigeSM Card
  • Regular call: 1-877-288-2484
  • TTY: 1-800-325-2865
Citi® Illumina Card
  • Regular call: 1-800-822-7042
  • TTY: 1-800-325-2865
Citi Chairman® American Express® Card
  • Regular call: 1-866-533-6398
  • TTY: 1-800-325-2865
Citi PremierPass® Expedia® Cards
  • Regular call: 1-866-458-4271
  • TTY: 1-800-325-2865
Citi Simplicity® Cards
  • Regular call: 1-866-696-5673
  • TTY: 1-800-325-2865
Citi® Secured MasterCard®
  • Regular call: 1-800-950-5114
  • TTY: 1-800-325-2865
Citi® Driver's Edge®
  • Regular call: 1-800-967-8500
  • TTY: 1-800-325-2865
Citi MasterCard®
  • Regular call: 1-866-510-2761
  • TTY: 1-800-325-2865
AT&T Access More Card
  • Regular call: 1-855-488-6642
  • TTY: 1-800-325-2865
AT&T Access Card
  • Regular call: 1-855-488-6642
  • TTY: 1-800-325-2865
AT&T Universal Cards
  • Regular call: 1-800-423-4343
  • TTY: 1-800-325-2865
Citi Forward®
  • Regular call: 1-800-950-5114
  • TTY: 1-800-325-2865
Citi® Diamond Preferred Card
  • Regular call: 1-800-823-4086
  • TTY: 1-800-325-2865
Citi® Dividend Card
  • Regular call: 1-800-950-5114  
    1-800-325-2865
CitiBusiness® Card with ThankYou® Rewards
  • Regular call: 1-800-750-7453
  • TTY: 1-800-325-2865
CitiBusiness® Card
  • Regular call: 1-800-750-7453
  • TTY: 1-800-325-2865
CitiBusiness®/ AAdvantage® Select Cards
  • Regular call: 1-800-732-6000
  • TTY: 1-800-325-2865
AT&T Universal Business Rewards Card
  • Regular call: 1-877-288-4577
  • TTY: 1-800-325-2865
Citi® Professional® Cards
  • Regular call: 1-866-834-9486
  • TTY: 1-800-325-2865

Costco Anywhere Visa

 

  • Regular call: 855-378-6467
  • TTY: 1-866-210-0617
Costco Anywhere Visa® Business Card
  • Regular call: 855-378-6468
  • TTY: 1-866-210-0617
Collections Servicing for Costco
  • Regular call: 1-855-805-5486
  • TTY: 1-866-210-0617
Collections Servicing for Citi Cards
  • Regular call: 1-800-388-2200
  • TTY: 1-800-325-2865
Citi® Professional® Cash Cards
  • Regular call: 1-866-834-9486
  • TTY: 1-800-325-2865
Citi® Professional®/ Aadvantage
  • Regular call: 1-866-696-5859
  • TTY: 1-800-325-2865
CitiBusiness® World Card
  • Regular call: 1-866-458-4215
  • TTY: 1-800-325-2865.
CitiBusiness ThankYou® Card
  • Regular call: 1-800-842-6596
  • TTY: 1-800-325-2865
CitiBusiness®/ AAdvantage® Platinum Select Cards
  • Regular call: 1-866-458-4216
  • TTY: 1-800-325-2865

Citibank Credit Card Customer care Chennai Number

Whether you are a resident of Chennai or looking for Chennai Customer Care for Citibank Credit Card, use following helpline number:

Citi Bank Chennai Customer Care Numbers
  • Citi Credit Cards: 2852 2484
  • Citigold, Commercial Bank, Citi Priority, Platinum Card & Business Preferred: 2858 4653

 To access Citi Credit Card helpline from other locations use the following table:

TABLE: City-wise Citibank Credit Card Customer care numbers

CityCustomer Care Numbers for Citi Credit CardsDedicate helpline for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred
New Delhi254 2484 (prefix 0124)  
011-66125400
256 4653 (prefix 0124)  
011-66125400
Nagpur1800 180 24841800 180 2484
Ludhiana501 2484501 4653
Nandyal6666 24846666 4653
Mumbai2823 24842834 4653
Jaipur237 2484511 4653
Pondicherry2852 24842858 4653
Pune6601 24846601 4653
Surat653 2484653 4653
Trichy2852 24842858 4653
Trivandrum

404 2484

660 2484

402 4653

660 4653

Vadodara232 2484232 4653
Vapi232 2484232 4653
Visakhapatnam1800 180 24841800 180 2484
Ahmedabad2642 24842640 4653
Akola1800 180 24841800 180 2484
Aurangabad663 2484663 4653
Bangalore2227 24842229 4653
Bhopal1800 180 24841800 180 2484
Bhubaneshwar1800 180 24841800 180 2484
Chandigarh508 2484508 4653
Coimbatore2852 24842858 4653
Dehradun1860 425 70001860 425 7000
Faridabad254 2484256 4653
Gurgaon254 2484256 4653
Hyderabad6666 24846666 4653
Indore1800 180 24841800 180 2484
Jalandhar506 2484500 4653
Jamshedpur1800 180 24841800 180 2484
Kanpur1800 180 24841800 180 2484
Kochi

404 2484

660 2484

402 4653

660 4653

Kolkata2283 24842288 4653

* Use STD city codes for local calls  
** Local charges may apply

These helpline numbers are available on all working days from 10 AM to 6 PM. Alternatively, you can also Chat with Virtual Assistant on the official Citi India website or seek answers of listed FAQs. Solution to some of the most common questions can be found instantly on the website.

Escalating Citi Cards Complaints/Query

Wait for 7 to 10 days for the resolution of your query. However, if you do not get a reply to your query or you are not happy with the response, you can escalate the issue to senior officials. You can call, mail or send the post to Customer Care Head. They will reply you within 5 working days.

Email ID of Citi Bank Customer Care Head: head.customercare@citi.com

Contact Number of Citi Bank Customer Care Head: +91 44 28501242

Make sure you call on working days between 10:00 AM to 6:00 PM.

Citibank Credit Card Customer Care Postal Address

Alternatively, you can also share your complaints or views by sending a post. Use following addresses for posting your queries:

By Ordinary Post CitibankBy Registered Post Citibank

P.O. Box No. 4830,  
Anna Salai Post Office,  
Chennai - 600 002

 

Mail Room, ACROPOLIS,  
9th Floor,  
New Door No.148 (Old No.68),  
Dr. Radhakrishnan Salai,  
Mylapore,  
Chennai - 600 004

In case your queries are not resolved even after contacting the customer care head, consider contacting the Principal Nodal Officer:

Principal Nodal Officer,  
Mr. M. Dhananjayan,  
Citibank N.A. ., Mail Room,  
ACROPOLIS, 9th Floor,  
New Door No.148 (Old No.68),  
Dr. Radhakrishnan Salai, Mylapore,  
Chennai - 600 004.

You may also call Citibank Toll free number: 1800 266 2400 Or, 022 4955 2400 to escalate your query

In rare cases, wherein the issues are not satisfactorily closed even after 30 days of initiating the complaint, you can approach RBI appointed Banking Ombudsman for an independent review on your matter.

Overseas customers and NRIs must use dedicated international helplines.

Citibank International Toll-Free Numbers for Customers

Australia1-800-252-856
Bahrain8000-4884
Canada

1-800-248-4674 
1-866-703-2462 (Pre Account Opening)

 

UAE

800-035703463 (Post Account Opening) 
8000-172-122 (Pre Account Opening)

 

Hong Kong800-908-413
Singapore1-800-225-7211 
65 62257211 (Post Account Opening)
Thailand001-800-65-6196
Europe 

 
0800 032 2484 (UK) 
00-800-2484 2484 (Europe) 
0808 101 7384 (Pre Account Opening)
USA 

 
1-800-248-4674 
1866 703 2462 (Pre Account Opening)

Citibank Credit Card Customer Care Email ID for NRIs: nrinfo@citi.com (for pre-account opening queries)

For any product query on City cards and city credit lines, contact MyMoneyMantra customer care by calling toll-free number 1800 103 4004. You can also write a mail to contactus@mymoneymantra.com.

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