Citibank Credit Card Customer Care Chennai

Citi India extends a wide range of financial products and services for consumer banking, commercial banking, investment banking, and wealth management. The global financial leader has a significant customer base of 2.7 million credit card users in India.

Owning a Citi Card is a privilege as the Citi group extends some of the exclusive benefits and privileges to its customers. Apart from swift and hassle free card application, the bank follows a transparent customer service policy. You can use internet banking for tapping a host of Citi Card advantages:

  • Hassle free Credit limit extension
  • Check card outstanding & available balance
  • Request card renewal/ reissue/ closure/ dispatch
  • Make/ change PIN
  • Raise a transaction dispute
  • Request card statement or billing information
  • Check the latest rewards and features
  • Redeem rewards
  • Check fees & charges
  • Pay card bill
  • Apply for a loan on credit card
  • Request an EMI on the card balance
  • Avail insurance
  • Update information: personal and contact details

You can avail all these benefits being a city card customer. The bank extends class apart customer service to its each of the customer. You can use Citibank Credit Card Helpline 24X7. The Citibank customer care lines are not only available in your preferred language, but there are also special TTY/TDD phone services for users with hearing impairment.

Citibank Credit Card Customer Care Hotline Number

Pan-India Citibank Credit Card Customer Care Number

1860 210 2484*

Number to call from outside India

+91 22 4955 2484

*for users of credit cards/ citibanking/ suvidha/ loans/ Citi priority/ business preferred cards.

The bank extends special hotline numbers for each product.

List of Citi Bank Credit Cards Exclusive Customer Care Lines

Citi Bank Credit Card Category

Citi Bank Credit Card Customer Care Numbers

Citi Double Cash Card

Regular call: 1-855-473-4583

TTY: 1-800-325-2865

Citi / AAdvantage Cards

Regular call: 1-888-766-2484
TTY: 1-800-325-2865

Citi / AAdvantage American Express Cards

Regular call: 1-866-449-2484

TTY: 1-800-325-2865

Citi DividendAmerican Express Card

Regular call: 1-866-459-2484

TTY: 1-800-325-2865

All Citi ThankYou Cards

Regular call: 1-800-842-6596

TTY: 1-800-325-2865

Citi CashReturns

Regular call: 1-866-533-8617
TTY: 1-800-325-2865

Citi PrestigeSM Card

Regular call: 1-877-288-2484

TTY: 1-800-325-2865

Citi Illumina Card

Regular call: 1-800-822-7042
TTY: 1-800-325-2865

Citi Chairman American Express Card

Regular call: 1-866-533-6398

TTY: 1-800-325-2865

Citi PremierPass Expedia Cards

Regular call: 1-866-458-4271
TTY: 1-800-325-2865

Citi Simplicity Cards

Regular call: 1-866-696-5673
TTY: 1-800-325-2865

Citi Secured MasterCard

Regular call: 1-800-950-5114
TTY: 1-800-325-2865

Citi Driver's Edge

Regular call: 1-800-967-8500
TTY: 1-800-325-2865

Citi MasterCard

Regular call: 1-866-510-2761

TTY: 1-800-325-2865

AT&T Access More Card

Regular call: 1-855-488-6642
TTY: 1-800-325-2865

AT&T Access Card

Regular call: 1-855-488-6642
TTY: 1-800-325-2865

AT&T Universal Cards

Regular call: 1-800-423-4343
TTY: 1-800-325-2865

Citi Forward

Regular call: 1-800-950-5114
TTY: 1-800-325-2865

Citi Diamond Preferred Card

Regular call: 1-800-823-4086
TTY: 1-800-325-2865

Citi Dividend Card

Regular call: 1-800-950-5114
1-800-325-2865

CitiBusiness Card with ThankYou Rewards

Regular call: 1-800-750-7453
TTY: 1-800-325-2865

CitiBusiness Card

Regular call: 1-800-750-7453
TTY: 1-800-325-2865

CitiBusiness / AAdvantage Select Cards

Regular call: 1-800-732-6000
TTY: 1-800-325-2865

AT&T Universal Business Rewards Card

Regular call: 1-877-288-4577
TTY: 1-800-325-2865

Citi Professional Cards

Regular call: 1-866-834-9486
TTY: 1-800-325-2865

Costco Anywhere Visa

Regular call: 855-378-6467
TTY: 1-866-210-0617

Costco Anywhere Visa Business Card

Regular call: 855-378-6468
TTY: 1-866-210-0617

Collections Servicing for Costco

Regular call: 1-855-805-5486
TTY: 1-866-210-0617

Collections Servicing for Citi Cards

Regular call: 1-800-388-2200
TTY: 1-800-325-2865

Citi Professional Cash Cards

Regular call: 1-866-834-9486
TTY: 1-800-325-2865

Citi Professional / Advantage

Regular call: 1-866-696-5859
TTY: 1-800-325-2865

CitiBusiness World Card

Regular call: 1-866-458-4215
TTY: 1-800-325-2865.

CitiBusiness ThankYou Card

Regular call: 1-800-842-6596
TTY: 1-800-325-2865

CitiBusiness / AAdvantage Platinum Select Cards

Regular call: 1-866-458-4216
TTY: 1-800-325-2865

City-wise Citibank Credit Card Customer care numbers

City

Customer Care Numbers for Citi Credit Cards

Dedicate helpline for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred

New Delhi

254 2484 (prefix 0124)
011-66125400

256 4653 (prefix 0124)
011-66125400

Nagpur

1800 180 2484

1800 180 2484

Ludhiana

501 2484

501 4653

Nandyal

6666 2484

6666 4653

Mumbai

2823 2484

2834 4653

Jaipur

237 2484

511 4653

Pondicherry

2852 2484

2858 4653

Pune

6601 2484

6601 4653

Surat

653 2484

653 4653

Trichy

2852 2484

2858 4653

Trivandrum

404 2484

660 2484

402 4653
660 4653

Vadodara

232 2484

232 4653

Vapi

232 2484

232 4653

Visakhapatnam

1800 180 2484

1800 180 2484

Ahmedabad

2642 2484

2640 4653

Akola

1800 180 2484

1800 180 2484

Aurangabad

663 2484

663 4653

Bangalore

2227 2484

2229 4653

Bhopal

1800 180 2484

1800 180 2484

Bhubaneshwar

1800 180 2484

1800 180 2484

Chandigarh

508 2484

508 4653

Coimbatore

2852 2484

2858 4653

Dehradun

1860 425 7000

1860 425 7000

Faridabad

254 2484

256 4653

Gurgaon

254 2484

256 4653

Hyderabad

6666 2484

6666 4653

Indore

1800 180 2484

1800 180 2484

Jalandhar

506 2484

500 4653

Jamshedpur

1800 180 2484

1800 180 2484

Kanpur

1800 180 2484

1800 180 2484

Kochi

404 2484
660 2484

402 4653

660 4653

Kolkata

2283 2484

2288 4653

*Use STD city codes for local calls
** Local charges may apply

These helpline numbers are available on all working days from 10 AM to 6 PM. Alternatively, you can also Chat with Virtual Assistant on the official Citi India website or seek answers of listed FAQs. Solution to some of the most common questions can be found instantly on the website.

Escalating Citi Cards Complaints/Query

Wait for 7 to 10 days for the resolution of your query. However, if you do not get a reply to your query or you are not happy with the response, you can escalate the issue to senior officials. You can call, mail or send the post to Customer Care Head. They will reply you within 5 working days.

Email ID of Citi Bank Customer Care Head: head.customercare@citi.com

Contact Number of Citi Bank Customer Care Head: +91 44 28501242

Make sure you call on working days between 10:00 AM to 6:00 PM.

Citibank Credit Card Customer Care Postal Address

Alternatively, you can also share your complaints or views by sending a post. Use following addresses for posting your queries:

By Ordinary Post Citibank

By Registered Post Citibank

P.O. Box No. 4830,
Anna Salai Post Office,
Chennai - 600 002

Mail Room, ACROPOLIS,
9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai,
Mylapore,
Chennai - 600 004

In case your queries are not resolved even after contacting the customer care head, consider contacting the Principal Nodal Officer:

Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai - 600 004.

You may also call Citibank Toll free number: 1800 266 2400

Or, 022 4955 2400 to escalate your query

In rare cases, wherein the issues are not satisfactorily closed even after 30 days of initiating the complaint, you can approach RBI appointed Banking Ombudsman for an independent review on your matter.

Overseas customers and NRIs must use dedicated international helplines.

Citibank International Toll-Free Numbers for Customers


Australia

1-800-252-856

Bahrain

8000-4884

Canada

1-800-248-4674
1-866-703-2462 (Pre Account Opening)

UAE

800-035703463 (Post Account Opening)
8000-172-122 (Pre Account Opening)

Hong Kong

800-908-413

Singapore

1-800-225-7211
65 62257211 (Post Account Opening)

Thailand

001-800-65-6196

Europe

0800 032 2484 (UK)
00-800-2484 2484 (Europe)
0808 101 7384 (Pre Account Opening)

USA

1-800-248-4674
1866 703 2462 (Pre Account Opening)

Citibank Credit Card Customer Care Email ID for NRIs: nrinfo@citi.com (for pre-account opening queries)

For any product query on City cards and city credit lines, contact MyMoneyMantra customer care by calling toll-free number 1800 103 4004. You can also write a mail to contactus@mymoneymantra.com

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