Citibank Credit Card Customer Care

Citibank India is a leading private sector bank which is a subsidiary of the global banking and financial services major-- Citigroup. The Indian arm of Citibank has a history of more than 100 years. Being one of the top Multi National Financial Corporations in the country, the bank extends seamless financial products and customer service to its impressive client base.

As of August 2018, Citibank India already had 2.7 million credit card users, and 9% share in total card spends in the country. Whether you are an existing Citibank customer or a new user, it is completely hassle-free to connect with the Citibank Credit Card Customer Care Team.

You can connect with Citibank Credit Card Helpline 24X7 throughout the year. The bank is a call away. The bank extends personalised services to each customer, irrespective of their ticket size. Realising its social responsibility, the Citibank also offers special TTY/TDD phone services for the customers with hearing impairment.

Citibank Credit Card Contact Number is 1860 210 2484 (local call charges may apply)

All pan-India Citibank users for Credit Cards/ Citibanking/ Suvidha/ Loans*/ Citi Priority/ Business Preferred Cards can access the 24X7 Citibank customer care phone number.

A customer must call +91 22 4955 2484 to access customer support from outside India.

Citibank Delhi Credit Card Customer Care Number is 011-66125400

To ease the user experience, Citi Bank has a dedicated customer care helpline for each product.

  • For general support & service for Citi Double Cash Card, Citibank credit card customer support number is 1-855-473-4583; TTY customer care number for Citi Double Cash Card is 1-800-325-2865.

  • Customer care number for Citi / AAdvantage Cards is 1-888-766-2484; and TTY for Citi / AAdvantage Card is 1-800-325-2865.

  • Customer care number for Citi / AAdvantage American Express Cards is 1-866-449-2484; TTY number for Citi / AAdvantage American Express Cards is 1-800-325-2865.

  • For Citi DividendAmerican Express Card, the customer care Helpline number is 1-866-459-2484; TTY customer care number for Citi DividendAmerican Express Card is 1-800-325-2865.

  • Customer care number for Citi ThankYou Cards such as Citi ThankYou Preferred Card, Citi ThankYou Premier Card and 1-800-THANKYOU, is 800-842-6596; TTY number for Thank You Cards is 1-800-325-2865.

  • Customer care number for Citi CashReturns is 1-866-533-8617, and TTY for the same is 1-800-325-2865.

  • As for Citi PrestigeSM Card, Customer care number is 1-877-288-2484. TTY number is 1-800-325-2865.

  • For Citi Illumina Card, customer support number for general card members is 1-800-822-7042, and TTY for those with hearing impairment is 1-800-325-2865.

  • For Citi Chairman American Express Card, customer care number is 1-866-533-6398, and TTY number is 1-800-325-2865.

  • For Citi PremierPass Expedia Cards, Citi customer care number is 1-866-458-4271, and TTY number is 1-800-325-2865.

  • Customer support number for Citi Simplicity Cards is 1-866-696-5673, and TTY number is 1-800-325-2865.

  • For Citi Secured MasterCard customer care number is 1-800-950-5114, and TTY number is 1-800-325-2865.

  • For Citi Driver's Edge customer care number is 1-800-967-8500, and TTY number includes 1-800-325-2865.

  • For Citi MasterCard, Customer care number is 1-866-510-2761, and TTY number is 1-800-325-2865.

  • For AT&T Access More Card from Citi, customer care number is 1-855-488-6642; and TTY is 1-800-325-2865.

  • Customer care number for AT&T Access Card from Citi is 1-855-488-6642; TTY number is 1-800-325-2865.

  • Customer care number for AT&T Universal Cards is 1-800-423-4343; TTY number is 1-800-325-2865.

  • Customer care number for Citi Forward is 1-800-950-5114, and TTY is 1-800-325-2865.

  • For Citi Diamond Preferred Card, customer care number is 1-800-823-4086; and TTY is 1-800-325-2865.

  • For Citi Dividend Card, customer care number is 1-800-950-5114; and TTY is 1-800-325-2865.

  • For CitiBusiness Card with ThankYou Rewards, customer support number is 1-800-750-7453; TTY is 1-800-325-2865.

  • For CitiBusiness Card customer care number is 1-800-750-7453; TTY is 1-800-325-2865.

  • For CitiBusiness / AAdvantage Select Cards, customer care number is 1-800-732-6000; and TTY is 1-800-325-2865.

  • For AT&T Universal Business Rewards Card customer care number is 1-877-288-4577; TTY is 1-800-325-2865.

  • ustomer care number for Citi Professional Cards is 1-866-834-9486; TTY is 1-800-325-2865.

  • Customer care number for Costco Anywhere Visa is 855-378-6467; TTY is 1-866-210-0617.

  • Customer care for Costco Anywhere Visa Business Card is 855-378-6468; TTY is 1-866-210-0617.

  • Customer care number for Collections Servicing for Costco is 1-855-805-5486; TTY is 1-866-210-0617.

  • Customer care number for Collections Servicing for Citi Cards is 1-800-388-2200; TTY is 1-800-325-2865.

  • Customer care number for Citi Professional Cash Cards is 1-866-834-9486; TTY is 1-800-325-2865.

  • Customer care number for Citi Professional / AAdvantage is 1-866-696-5859; and TTY is 1-800-325-2865.

  • Customer care number for CitiBusiness World Card is 1-866-458-4215; TTY is 1-800-325-2865.

  • Customer care number for CitiBusiness ThankYou Card is 1-800-842-6596; TTY is 1-800-325-2865.

  • Customer care number for CitiBusiness / AAdvantage Platinum Select Cards is 1-866-458-4216; and TTY is 1-800-325-2865.

City-wise Citibank Credit Card Customer care numbers

City Customer Care Numbers for Citi Credit Cards Dedicate helpline for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred

New Delhi

254 2484 (prefix 0124)

256 4653 (prefix 0124)

Nagpur

1800 180 2484

1800 180 2484

Ludhiana

501 2484

501 4653

Nandyal

6666 2484

6666 4653

Mumbai

2823 2484

2834 4653

Jaipur

237 2484

511 4653

Pondicherry

2852 2484

2858 4653

Pune

6601 2484

6601 4653

Surat

653 2484

653 4653

Trichy

2852 2484

2858 4653

Trivandrum

404 2484
660 2484

402 4653
660 4653

Vadodara

232 2484

232 4653

Vapi

232 2484

232 4653

Visakhapatnam

1800 180 2484

1800 180 2484

Ahmedabad

2642 2484

2640 4653

Akola

1800 180 2484

1800 180 2484

Aurangabad

663 2484

663 4653

Bangalore

2227 2484

2229 4653

Bhopal

1800 180 2484

1800 180 2484

Bhubaneshwar

1800 180 2484

1800 180 2484

Chandigarh

508 2484

508 4653

Chennai

2852 2484

2858 4653

Coimbatore

2852 2484

2858 4653

Dehradun

1860 425 7000

1860 425 7000

Faridabad

254 2484

256 4653

Gurgaon

254 2484

256 4653

Hyderabad

6666 2484

6666 4653

Indore

1800 180 2484

1800 180 2484

Jalandhar

506 2484

500 4653

Jamshedpur

1800 180 2484

1800 180 2484

Kanpur

1800 180 2484

1800 180 2484

Kochi

404 2484
660 2484

402 4653

660 4653

Kolkata

2283 2484

2288 4653

*Use STD city codes for local calls.

**Citibank Delhi credit card customers can contact at 011-66125400 for their queries.

Citibank International Toll-Free Numbers for Customers

Australia

1-800-252-856

Bahrain
8000-4884 (Post Account Opening)

Canada
1-800-248-4674
1-866-703-2462 (Pre Account Opening)

UAE
800-035703463 (Post Account Opening)
8000-172-122 (Pre Account Opening)

Hong Kong
800-908-413

Singapore
1-800-225-7211
65 62257211 (Post Account Opening)

Thailand
001-800-65-6196

Europe
0800 032 2484 (UK)
00-800-2484 2484 (Europe)
0808 101 7384 (Pre Account Opening)

USA
1-800-248-4674
1866 703 2462 (Pre Account Opening)

Citibank customer care email id for NRIs is: nrinfo@citi.com (for pre-account opening queries)

While you can avail instant answer to your questions through Citibank customer care number, some other ways to contact Citibank Credit Cards Customer Care Team are:

Chat with Virtual Assistant

You can instantly seek a response to your questions by connecting to the virtual query assistant online on the official Citibank credit card website. You will be asked to fill a step-by-step with your basic details. It is completely hassle-free to make a user ID for query and access instant customer support service. You can securely connect and get a personalized response without any privacy breach concerns.

Answers to FAQs

The bank has listed the most popular questions asked by the customers on the website. You can access replies to the common queries and use online customer guide instantly.

Write Mail/Email

If your query is unresolved or you are not satisfied by Citibank online and CitiPhone service, contact Customer Care Head or other senior management officers. You will get an assured reply within 5 days.

Citi Bank Customer Care Email Id is head.customercare@citi.com

Alternatively call +91 44 28501242 (from Monday to Saturday between 10:00 AM to 6:00 PM). The service is not available on bank holidays.

Candidly share your concerns and mention Reference Number from the earlier messages with the bank.

Citibank Credit card Customer Care Contact Details:

Send your mails by post here:

By Ordinary Post Citibank N.A.

P.O. Box No. 4830,
Anna Salai Post Office,
Chennai - 600 002

By Registered Post Citibank N.A.

Mail Room, ACROPOLIS,
9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai,
Mylapore,
Chennai - 600 004.

For unresolved queries, contact Principal Nodal Officer or Regional Nodal Officer and escalate your query matrix here:

Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai - 600 004.

You may also call Citibank Toll free number 1800 266 2400

Or 022 4955 2400

(Between 10:00 AM and 6:00 PM IST (Monday to Saturday), except on holidays.)

Alternatively, contact Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman.

However, if you are still dissatisfied with the communication by the bank, write to the Banking Ombudsman for an independent review.

In case, any of your queries for Citibank credit card is unanswered, and you seek further guidance, contact MyMoneyMantra customer care. We extend unwavering support to all customers seeking financial products.

You can reach us here:

At toll-free MMM number 1800 103 4004
write a mail to contactus@mymoneymantra.com

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