Citibank has a dedicated customer support team that can be reached for any query, complaint, feedback or suggestion about the bank or its products and services. You can contact Citibank personal loan customer care seven days a week, round the clock regarding any information about the bank’s products and services.
Citibank provides CitiPhone, a special facility that offers 24x7 customer care support across India. This facility is available for loans from Monday to Saturday (except national holidays) from 9 am to 7 pm. The 24x7 number of CitiPhone for calls in India is 1860 210 2484. Customers who reside outside India can call at +91 22 4955 2484 to contact the customer care team of Citibank. The Citibank loan customer care facility for personal loans is operational between 9:00 a.m. to 9:00 p.m.
Follow the steps mentioned below to submit your complaint about Citibank personal loan:
Citibank, Retail Banking Compliance Head,
FIFC (First International Financial Centre)
8th Floor, C-54 & 55, G Block,
Bandra Kurla Complex, Bandra (East),
Mumbai, Maharashtra - 400051, India.
The raised complaint is likely to be resolved within a timeline of 10 working days.
You can visit your nearest Citibank branch anytime between 10 am to 6 pm at the addresses mentioned below:
|City||Address||24/7 Helpline Number|
|Ahmedabad||Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380009||079 - 40015740|
|Aurangabad||Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431001||0240 - 6659009|
|Bengaluru||No.5, M.G. Road, Bengaluru - 560001||080 - 67739333|
|Chandigarh||Sco - 132/ 133/ 134, Sector 9C, Madhya Marg, Chandigarh - 160017||0172-6650900|
|Chennai||163, Anna Salai, Chennai - 600002||044 - 42274419|
|Coimbatore||657, Tristar Towers, Avinashi Road, Coimbatore - 641037||0422 - 4237305|
|Faridabad||24 - 27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121007||0129 - 4182250|
|Gurgaon||Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon- 122002||0124 - 4893918|
|Jaipur||Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M.I. Road, Jaipur - 302001||0141 - 4053302 & 0141 - 4053300|
|Kochi||38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682035||0484 - 4196500|
|Lucknow||17/1, Ashok Marg, Ground Floor, Lucknow - 226001||0522 - 4031217|
|Nagpur||Nexus Point, Shop No. 1, Opposite Vidhan Bhawan, Civil Lines, Nagpur - 440001||0712 - 662 - 3101|
|Nasik||Rushiraj Presidency, Opposite Bhonsala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422005.||0253 - 6647007|
|Noida||Ground Floor, Som Datt Tower, K - 2, Sector - 18, Noida - 201301||0120 - 4396530|
|Pune||Ground Floor, Onyx Tower, 37/3 Ghorpadi, Near Westin Hotel, North Koregaon Park Main Road, Pune - 411001.||020 - 66064200|
|Surat||14 Adarsh Society, Opposite Kakadia Complex, Ghod Dod Road, Surat - 395007.||0261 - 4082707|
|Vadodara||Pelican Opposite Race Course Tower, Gotri Road, Vadodara - 390007.||0265 - 6639210|
The grievance redressal mechanism of Citibank for personal loans and other products and services is divided into the following levels:
Level 1 - Regular Access Channels
You can register a complaint or problem by contacting the customer care of Citibank at any of the following access channels:
You can expect a response within 2 working days of receiving the complaint by Citibank.
If you are not satisfied with the solution or did not receive an appropriate response at Level 1 within 2 working days from Citi customer care, you can write your complaint to Head Customer Care through Webform https://www.online.citibank.co.in/customerservice/home.htm, explaining the details of your issue concerned. You will receive a response within 2 working days.
If you are not satisfied with the response received at Level 2, you can contact the PNO (Principal Nodal Officer) through an of the following ways:
In case you continue to be dissatisfied with responses received at above levels, you can write to the Senior Management of Citibank explaining your issue in detail through Webform. You will get a response within 2 working days of the complaint received at Citibank.
As per the Reserve Bank of India (RBI) Banking Ombudsman Scheme, 2006, customers can file their complaint to the Banking Ombudsman if the reply is not received within a period of one month from the bank, after the concerned bank has received its representation/ bank rejects the complaint/ the complainant is not satisfied with the received reply by the bank. The Banking Ombudsman is a statutory body appointed by RBI to look into the provision of satisfactory service by banks.
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You can check the status of your Citibank personal loan application through the following ways:
Dial 1860 210 2484 for the 24/7 CitiPhone helpline or Citi personal loan customer care and quote your Citibank Personal Loan application number/ form number.
Use ‘Citibank Online’ to check the status online by entering your User ID and an IPIN. Click on the link https://www.citibank.co.in/ibank/login/IQPin1.jsp?dOfferCode=HELPDESK. If you are an existing user of the bank, you will have to enter your IPIN and Password for log in. If you are a new user, you have to click on the ‘New User’.
You can also check your Citibank personal loan status offline by visiting the nearest Citibank branch with the necessary documents. Quote your application or customer ID to enable a Citibank official to help you.
Citibank sends you your personal loan account statement at the end of every financial year.
You can also use any of the following methods to get a statement of your loan.
You can check your personal loan details by logging into the Citibank internet banking, calling the Citibank personal loan contact number 1860 210 2484, or directly visiting the nearby bank branch.
You can check your Citibank personal loan EMI details by logging into the Citibank internet banking, calling the numbers 1860 210 2484, or directly visiting the nearby bank branch.
The toll-free Citibank customer care number personal loan is 1860 210 2484.
The Citibank credit card loan customer care number is 1860 210 2484 (India) and +91 22 4955 2484 (outside of India).