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Citibank Personal Loan Customer Care

Citibank has a dedicated customer support team that can be reached for any query, complaint, feedback or suggestion about the bank or its products and services. You can contact Citibank personal loan customer care seven days a week, round the clock regarding any information about the bank’s products and services.

Updated:

Citibank Personal Loan Customer Care Number

Citibank provides CitiPhone, a special facility that offers 24x7 customer care support across India. This facility is available for loans from Monday to Saturday (except national holidays) from 9 am to 7 pm. The 24x7 number of CitiPhone for calls in India is 1860 210 2484. Customers who reside outside India can call at +91 22 4955 2484 to contact the customer care team of Citibank. The Citibank loan customer care facility for personal loans is operational between 9:00 a.m. to 9:00 p.m.

How to Submit a Complaint About Citibank Personal Loans?

Follow the steps mentioned below to submit your complaint about Citibank personal loan:

  • Fill in the grievance redressal form on the official website of the bank.
  • If you are not satisfied with the solution offered by the grievance redressal team, you can raise your complaint to the bank’s nodal officer by sending your complaint to the nodal or compliance officer’s email address, i.e. principalcodecomplianceofficer@citi.com.
  • Customers can also submit their complaint offline to the nodal or compliance officer via post. You can send your complaint via post at the following address:

Citibank, Retail Banking Compliance Head,   
FIFC (First International Financial Centre)   
8th Floor, C-54 & 55, G Block,   
Bandra Kurla Complex, Bandra (East),   
Mumbai, Maharashtra - 400051, India.  

The raised complaint is likely to be resolved within a timeline of 10 working days.

Citibank Branches Address and 24x7 Helpline Number

You can visit your nearest Citibank branch anytime between 10 am to 6 pm at the addresses mentioned below:

CityAddress24/7 Helpline Number
AhmedabadGround Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380009079 - 40015740
AurangabadSaraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 4310010240 - 6659009
BengaluruNo.5, M.G. Road, Bengaluru - 560001080 - 67739333
ChandigarhSco - 132/ 133/ 134, Sector 9C, Madhya Marg, Chandigarh - 1600170172-6650900
Chennai163, Anna Salai, Chennai - 600002044 - 42274419
Coimbatore657, Tristar Towers, Avinashi Road, Coimbatore - 6410370422 - 4237305
Delhi
  • Ground & 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi - 110001
  • 27, Central Market, Sector II, Western Avenue Road, Punjabi Bagh West, Delhi - 110026
  • Ground Floor, International Trade Tower, Nehru Place, New Delhi - 110019
  • Level 1, Gurmehar, A -12, Ring Road, South Extension Part - I, New Delhi - 110049
  • 33, Basant Iok, Vasant Vihar, New Delhi - 110057
  • 011 - 66125400
  • 011 - 49231800
  • 011 - 49812901
  • 011 - 66415000
  • 011 - 49231700
Faridabad24 - 27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 1210070129 - 4182250
GurgaonGround Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon- 1220020124 - 4893918
Hyderabad
  • Ground Floor, Queens Plaza, S. P. Road, Begumpet, Secunderabad - 500003.
  • Unit No. - 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad, Ranga Reddy District - 500032
  • 040 - 40005834
  • +91 - 40 - 66017101
JaipurBhagwati Bhawan, Ground Floor, Government Hostel Crossing, M.I. Road, Jaipur - 3020010141 - 4053302 & 0141 - 4053300
Kochi38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 6820350484 - 4196500
Kolkata
  • Kanak Building, 41, Chowringhee Road, Kolkata - 700071
  • 9, Brabourne Road, Ground Floor, Kolkata - 700001
  • 033 44003538 / 033 44003510
  • 033 44095015 / 033 44095017
Lucknow17/1, Ashok Marg, Ground Floor, Lucknow - 2260010522 - 4031217
Mumbai
  • Ground Floor, Shop No.2, Wing A, Lalani Residency, Survey No. - 199/4, Village Kavesar, Opposite Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400615
  • Bombay Mutual Building, 293, D.N. Road, Fort, Mumbai - 400001
  • Mahatma Phule Bhavan, Palm Beach Road Junction, Sector 17, Vashi, Navi Mumbai - 400705
  • 322, West View Building, Linking Road, Khar (West), Mumbai - 400052
  • Times Square IT Park, Wing "B", Unit No. 1, Andheri - Kurla Road, Marol Andheri (E), Mumbai - 400059
  • Ground floor, Shop No. G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai - 400013.
  • 022-25981401
  • 022-40765172
  • 022-61416010
  • 022-61534036
  • 022-40532123
  • 022-42142652
NagpurNexus Point, Shop No. 1, Opposite Vidhan Bhawan, Civil Lines, Nagpur - 4400010712 - 662 - 3101
NasikRushiraj Presidency, Opposite Bhonsala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422005.0253 - 6647007
NoidaGround Floor, Som Datt Tower, K - 2, Sector - 18, Noida - 2013010120 - 4396530
PuneGround Floor, Onyx Tower, 37/3 Ghorpadi, Near Westin Hotel, North Koregaon Park Main Road, Pune - 411001.020 - 66064200
Surat14 Adarsh Society, Opposite Kakadia Complex, Ghod Dod Road, Surat - 395007.0261 - 4082707
VadodaraPelican Opposite Race Course Tower, Gotri Road, Vadodara - 390007.0265 - 6639210

Grievance Redressal

The grievance redressal mechanism of Citibank for personal loans and other products and services is divided into the following levels:  
Level 1 - Regular Access Channels  
You can register a complaint or problem by contacting the customer care of Citibank at any of the following access channels:

  • 24-Hour CitiPhone or Citibank loan customer care number. 
  • Through email at Citibank personal loan customer care email id.
  • Other modes like Citibank online inbox, interaction at branch banking, Citi managed social media, or escalation made to Citibank senior management.

You can expect a response within 2 working days of receiving the complaint by Citibank. 

Escalation of Complaints to Head Customer Care

If you are not satisfied with the solution or did not receive an appropriate response at Level 1 within 2 working days from Citi customer care, you can write your complaint to Head Customer Care through Webform https://www.online.citibank.co.in/customerservice/home.htm, explaining the details of your issue concerned. You will receive a response within 2 working days. 

Escalation of Complaints to Citibank Grievance Redressal Officer (Principal Nodal Officer)

If you are not satisfied with the response received at Level 2, you can contact the PNO (Principal Nodal Officer) through an of the following ways:

  • Write to PNO explaining the details of your issue through Webform on Citibank Website. You will receive a response within 2 working days.
  • Call at the Toll-Free Citibank personal loan customer care number at 1-800-266-2400 (India)/ 022-49552400 from Monday to Saturday between 10:00 AM to 6:00 PM IST, except on national holidays. Citibank’s team of specialized Customer Service Executives will resolve your issues.
  • You can also contact the Regional Nodal Officers (RNO) appointed under the jurisdiction of the respective Banking Ombudsman. You can find the complete contact details of the Nodal Officers/PNO on https://www.online.citibank.co.in/customerservice/home.html.   

Level 4 - Citibank Senior Management  
 

In case you continue to be dissatisfied with responses received at above levels, you can write to the Senior Management of Citibank explaining your issue in detail through Webform. You will get a response within 2 working days of the complaint received at Citibank. 


Level 5 - Reserve Bank of India – Banking Ombudsman Scheme

As per the Reserve Bank of India (RBI) Banking Ombudsman Scheme, 2006, customers can file their complaint to the Banking Ombudsman if the reply is not received within a period of one month from the bank, after the concerned bank has received its representation/ bank rejects the complaint/ the complainant is not satisfied with the received reply by the bank. The Banking Ombudsman is a statutory body appointed by RBI to look into the provision of satisfactory service by banks.  

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Citibank Personal Loan Customer Care FAQs

How can I check my Citibank personal loan status?

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You can check the status of your Citibank personal loan application through the following ways:
Dial 1860 210 2484 for the 24/7 CitiPhone helpline or Citi personal loan customer care and quote your Citibank Personal Loan application number/ form number.
Use ‘Citibank Online’ to check the status online by entering your User ID and an IPIN. Click on the link https://www.citibank.co.in/ibank/login/IQPin1.jsp?dOfferCode=HELPDESK. If you are an existing user of the bank, you will have to enter your IPIN and Password for log in. If you are a new user, you have to click on the ‘New User’.
You can also check your Citibank personal loan status offline by visiting the nearest Citibank branch with the necessary documents. Quote your application or customer ID to enable a Citibank official to help you.

How can I check my loan balance in Citibank?

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Citibank sends you your personal loan account statement at the end of every financial year. 

You can also use any of the following methods to get a statement of your loan.

  • Citibank online web portal
  • 24x7 CitiPhone helpline number or Citi finance customer care 1860 210 2484

How do I know my personal loan details?

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You can check your personal loan details by logging into the Citibank internet banking, calling the Citibank personal loan contact number 1860 210 2484, or directly visiting the nearby bank branch.

How can I check my Citibank loan status on EMI?

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You can check your Citibank personal loan EMI details by logging into the Citibank internet banking, calling the numbers 1860 210 2484, or directly visiting the nearby bank branch.

What is the toll free number of the Citibank?

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The toll-free Citibank customer care number personal loan is 1860 210 2484.

What is the Citibank credit card loan customer care number?

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The Citibank credit card loan customer care number is 1860 210 2484 (India) and +91 22 4955 2484 (outside of India).