HSBC Credit Card Customer Care

The Hongkong and Shanghai Banking Corporation (HSBC) is the seventh largest bank in the world with more than 38 million customers globally. The bank caters to various financial products and service segment businesses constituting Retail Banking, Commercial Banking, Global Private Banking and Wealth Management. The HSBC banking operations are spread across 66 countries and territories in the world.

Valuing good customer relationships, customers can contact HSBC Bank via Live Chat or Internet Banking Secure Message or PhoneBanking. You can raise complaints and make queries online, call customer care, or email to call centre and seek a fast resolution to your queries.

HSBC Credit Card Customer Care Contact Numbers

For instant gratification of your query contact HSBC Customer Care Toll Free Number here: 1860 266 2667

Contact dedicated HSBC Credit Cards Helpline Number at 1860 108 7788 or 1860 500 2277. If you are travelling abroad, contact 040 - 67173402080 - 49089632 for reporting issues related to your credit card.

HSBC Credit Cards Customer Care Toll Free Numbers

1860 108 7788

860 500 2277 (From India)

040 - 67173402

080 - 49089632 (From Overseas)

The phone banking customer service numbers are available on all working days. Be it a general query related to banking or a card transaction; you can ask the customer care executive about the same between Monday to Friday from 9:00 AM to 6:00 PM IST.

For urgent situations such as for reporting a lost card, stop cheque instruction or Interactive Voice Response (IVR) transactions, you can use phone banking service 24 X 7.

Dedicated HSBC Customer Care Numbers for Various Segments

Indian Customer Category

HSBC Customer Care India Toll Free Numbers

HSBC Customer Care Toll Free Numbers for resident customers travelling abroad

HSBC Premier

1800 266 3456
1800 103 4722

040 - 67173406
080 - 49089636

HSBC Advance

1800 267 3456
1800 102 2208

040 - 67173404
080 - 49089634

Personal Banking

1860 266 2667
1860 500 2255

040 - 67173401
080 - 49089631

Business Banking#

1800 103 2666

1800 419 2288

1800 103 2667

--

Credit Cards

1860 108 7788

1860 500 2277

040-67173402

080-49089632

Corporate Cards

1800 419 2266

1800 102 6922

+91-080-49089633

+91-040-67173403

HSBC International Toll Free Helpline Numbers

For Non Resident Indian (NRI) HSBC Credit Card customers, toll free credit card contact numbers are:

18601087788
18605002277

Here is a country-wise list of toll free helpline numbers for NRI HSBC Customers:

Country

HSBC Premier

HSBC Advance

Personal Banking

Calls to India from overseas

040 - 67173406
080 - 49089636

040 - 67173404
080 - 49089634

040- 67173404
080 - 49089634

Bahrain

8000 4619

973 1756 9645

(Local Rates Apply)

973 1756 9645

(Local Rates Apply)

Canada

011 800 177 36666

1877 NRI HSBC
(1877 674 4722)

1877 NRI HSBC

(1877 674 4722)

Hong Kong

001 800 177 36666

852 2822 3986
852 2822 2767
(Free from landline)

852 2822 3986

852 2822 2767

(Free from landline)

India

1800 103 4722
1800 266 3456

1800 102 2208
1800 267 3456

1800 102 2208
1800 2090100

Indonesia

001 8030176404

-

-

Kuwait

965 22230782
(Local Rates Apply)

965 2223 0727

(Local Rates Apply)

965 2223 0727

(Local Rates Apply)

Malaysia

00 800 177 36666

-

-

Australia

-

1300 787 414
(Local Rates Apply)

1300 787 414

(Local Rates Apply)

New Zealand

00 800 177 36666

-

-

Oman

968 24762789

968 2476 2727

(Local Rates Apply)

968 2476 2727

(Local Rates Apply)

Qatar

974 4366852

974 4432 8325

(Local Rates Apply)

974 4432 8325

(Local Rates Apply)

Saudi Arabia

8008 140089

9661 276 4163

(Local Rates - Riyadh, Alkhobar, Dammam, and Jeddah)

9661 276 4163

(Local Rates - Riyadh, Alkhobar, Dammam, and Jeddah)

Singapore

001 800 177 36666

65 6533 5462
(Local Rates Apply)

65 6533 5462

(Local Rates Apply)

Thailand

001 800 177 36666

-

-

UK

00 800 177 36666

080 03285902
080 00851264
080 03893587
(Local Rates Apply)

080 03285902
080 00851264
080 03893587

(Local Rates Apply)

United Arab Emirates

8000 177023

800 4393

(Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain, Ras Al Khaimah, Umm Al Quwain

800 4393

(Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain, Ras Al Khaimah, Umm Al Quwain)

United States of America

1 800 952 7145

1877 NRI HSBC
1877 674 4722

1877 NRI HSBC
1877 674 4722

*All helpline numbers shared above are toll free, subject to charges applied wherever mentioned.

HSBC Credit Card Query Escalation Matrix

A customer can contact HSBC at any of these numbers or by mailing their issues via an email or postal mail. The bank follows a transparent and client-friendly customer grievance redressal policy. The client can successfully check credit card application status by contacting the customer care number. Make sure you mention the complaint number and customer id while following up the query.

You can write the complaint by filling an online Complaint Form on the bank website here:

https://www.apps.asiapacific.hsbc.com/1/2/inm2/complaint-form?WABFormEntryCommand=cmd_init

Login and write your concerns. Alternatively, you can call the customer care team as well.

Another hassle free channel to reach your card provider is by shouting on Social Media. You will get quick acknowledgment for your query here.

HSBC Social Media Touch Points

https://www.facebook.com/HSBCIndia/

Twitter.com/HSBC_IN

https://in.linkedin.com/company/hsbc

The HSBC bank assures a quick response within 10 days to each query. However in case, you do not get a required response within 10-days deadline, or you are dissatisfied with the reply, you can escalate your query to the next level.

State/Union Territory

Regional Nodal Officer

Postal Address

Andhra Pradesh

Ms. Soumya P Rajam

HSBC Ltd, 6-3-1107 & 1108, Raj Bhavan Road Somajiguda

Hyderabad - 500 082

Delhi / Haryana / Uttar Pradesh

Ms. Sandeep Kumar Sharma

HSBC Ltd, Birla Towers, 25 Barakhamba Road,

New Delhi -110001

Gujarat

Mr. Berlin Varghese

HSBC Ltd, Mardia Plaza, C G Road

Ahmedabad - 380 006

Karnataka

Mr. T M Prakash

HSBC Ltd, No - 7, M.G.Road Banglore

Karnataka - 560 001

Kerala

Ms. Suneeta Sudhakaramenon

HSBC Ltd, Pulikkal Estates. M G Road, (Near Medical Trust Hospital),

Kochi - 682 016

Maharashtra

Ms. Neetaa Madnani

HSBC Ltd, NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East)

Mumbai - 400063

Rajasthan

Mr. Ashish Misra

HSBC Ltd, 61-A, Sardar Patel Marg, C-Scheme,

Jaipur - 302 001

Tamil Nadu

Mr. Santosh Anand

HSBC Ltd, Rajalakshmi, No 5 & 7 Cathedral Road

Chennai - 600 086

West Bengal

Mr. Soumitra Basu Thakur

HSBC Ltd, 31, BBD BAG, Dalhousie Branch

Kolkata - 700 001

You can call Nodal Officer Team on all working days between 09:30 AM to 06:00 PM on:

Contact Numbers: +91 80 - 49089640, +91 40 - 67173410.

Fax numbers: +91-022-66476011, +91-022-49146011

The nodal officer will respond to your query within next 10 working days. If you are not satisfied with the reply you can further escalate the query to senior HSBC customer care manager or Principal Nodal officer.

HSBC Principal Nodal Officer Contact Details:

Ms. Rashmi Vivek
Hongkong and Shanghai Banking Corporation
No.7 M. G. Road, Bangalore - 560 001

Email: pnohsbcbank@hsbc.co.in

Senior Management Contact Details

Name and Designation

Contact Details

Mr. Arunabha Hajra

Head Customer Relations
(Retail Banking and Wealth Management)

Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East)

Mumbai - 400063

Mr. R S Rajagopalan

Head - Distribution
(Branch Banking)

Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Bldg 3, Goregaon (East)

Mumbai - 400063

Mr. Animesh Raizada

Head - Customer Value Management - Retail Banking and Wealth Management

The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Bldg 3, Goregaon (East)

Mumbai - 400063

Mr. Ramakrishnan S

Country Head - Retail Banking and Wealth Management

Banking Corporation NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East)

Mumbai - 400063

Mr. Prakash Jaiswal

Head - Business Banking

The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. Road Fort, Mumbai - 400 001

Mr. Rajat Verma

Managing Director and Head Commercial Banking

The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. Road Fort, Mumbai - 400 001

Mr. Surendra Rosha

Chief Executive Officer

The Hongkong and Shanghai Banking Corporation Limited 52/60, M G Road Fort, Mumbai - 400 001

Escalation to Banking Ombudsman

In case you are not satisfied with the reply from HSBC senior management and principal nodal officer, approach banking Ombudsman and report your concerns.

For further queries about HSBC credit cards, feel free to contact MyMoneyMantra experts here:

1800 103 4004
contactus@mymoneymantra.com

OTP is sent to your mobile number

Enter OTP

Resend OTP