ICICI Credit Card Customer Care

ICICI (Industrial Credit and Investment Corporation of India) Bank is one of the top four Indian banks and a leading multi-national Indian financial services company. The bank extends a thorough and transparent customer support and service for its personal, private & corporate banking consumers, including credit card users.

Typically, a customer can raise a complaint for their personal or corporate banking experience and/or credit cards in following ways:

1. Phone:

ICICI Bank Exclusive Customer Care Number (Toll Free) is 1800-103-8181

All Customer Care officers are available from 8:00 AM to 8:00 PM from Monday to Saturday. You can register your complain 24 X 7 on Helpline to Interactive Voice Response system.

For unresolved queries call 1800 200 3344 between 9:00 AM to 6:00 PM from Monday to Friday.

Do share the Service Request Number or SRN (numeric digits only).

Your complaint should not be older than 2 months. Also, call from your registered mobile number.

State Wise ICICI Bank Customer Care Numbers are shared below:

ICICI Bank customer care email id: customer.care@icicibank.com

LOCATION

Personal Banking

Wealth/Private Banking

Corporate/ Business Banking/Retail Institutional Banking Customers

Ahmedabad

07933667777/07944455000

07933443399

07933446699

Andhra Pradesh

7306667777

7306443399

7306446699

Assam

9864667777

9864443399

8822446699

Bangalore

08033667777/ 08044455000

08033443399

08033446699/ 08044456000

Bhopal

07553366777

07553344339

07553344669/ 07554445600

Bhubaneswar

06743366777

06743344339

06743344669

Bihar

8102667777

8102443399

8102446699

Chandigarh

01723366777/ 01724445500

01723344339

01723344669/ 01724445600

Chattisgarh

9098667777

8103443399

7879446699

Chennai

04433667777/ 04444455000

04433443399

04433446699/ 04444456000

Dehradun

01353366777

01353344339

01353344669

Delhi

01133667777/ 01144455000

01133443399

01133446699/ 01144456000

Gurgaon

01243366777/ 01244445500

01243344339

01243344669/ 01244445600

Ernakulam

04843366777

04843344339

04843344669

Goa

9021667777

7304443399

7304446699

Gujarat

8000667777

8306443399

8690446699

Haryana

9017667777

9017443399

9541446699

Himachal Pradesh

9817667777

9817443399

9625446699

Hyderabad

04033667777/04044455000

04033443399

04033446699/04044456000

Jaipur

01413366777/ 01414445500

01413344339

01413344669/ 01414445600

Jammu & Kashmir

9018667777

9018443399

9018446699

Jharkhand

8102667777

8102443399

8102446699

Karnataka

8088667777

8088443399

9019446699

Kerala

9020667777

9020443399

8590446699

Kolkata

03333667777/03344455000

03333443399

03333446699/03344456000

Lucknow

05223366777/05224445500

05223344339

05223344669

Madhya Pradesh

9098667777

8103443399

7879446699

Maharashtra

9021667777

7304443399

7304446699

Mumbai

02233667777/02244455000

02233443399

02233446699/02244456000

Orissa

9692667777

7735443399

9778446699

Panaji

08323366777

08323344339

08323344669

Patna

06123366777

06123344339

06123344669

Punjab

7307667777

7307443399

Punjab: 9023446699

Rajasthan

7877667777

8955443399

9529446699

Raipur

07713366777

07713344339

07713344669/ 07714445600

Ranchi

06513344339

06513344339

06513344669

Shimla

01773366777

01773344339

01773344669

TamilNadu

7305667777

9025443399

8695446699

Telangana

7306667777

7306443399

7306446699

Uttar Pradesh

8081667777

8303443399

8303446699

Uttarakhand

8081667777

8303443399

8303446699

West Bengal

8101667777

9832443399

9641446699

ICICI Bank Contact Numbers of Global Offices (for NRIs)

Bahrain

+973 17 576 161

Hong Kong

+852-22342651, +852- 22342655

Sri Lanka

+94 11 4242448

Russia

+7 495 981 4988

2. E-mail

For instant access to your complaints and concerns use following ICICI email ids.

ICICI Bank customer care email id: customer.care@icicibank.com

For unresolved queries: headservicequality@icicibank.com

For Wealth Management response: wealthmanagement@icicibank.com

NRIs can send email to: nri@icicibank.com

For DEMAT services: headdematservices@icicibank.com in

3. Resolution through Branch:

Contact branch officials directly for resolution of issues or simply drop complaints/feedback in the branch drop boxes or write in the complaint book available in the branches.

4. Website:

Sharing your views and reviews on ICICI bank website is just a few clicks away.

Visit the feedback page: https://www.icicibank.com/feedback.page and share your compliments and complaints by filling a form.

You can also use assistance of iPal - ICICI Bank Chatbot. Here you will find resolution to most of the frequently asked questions.

You can also log in and register a complaint to the "Account Manager" or "Complaints" section.

Write to the business heads of respective products, if not satisfied with the resolution.

However, if you are still dissatisfied with the resolution, contact Principal Nodal officer at:

The Principal Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051

e-mail to: headservicequality@icicibank.com.

Internal Ombudsman of the Bank

If you want to report your dissatisfaction even after contacting Senior Management and Principal Nodal Officer contact Internal Ombudsman of the Bank for examination.

ICICI Bank Customer Grievance Redressal Policy

The ICICI Bank has clearly defined its Customer Grievance Redressal Policy on the official website and outlined the clear framework for addressing and resolving the customer grievances. The policy is designed keeping in mind concerns of both rural as well as urban consumers, and is thus made available in public domain at all bank branches as well as website. Customers can share their views, reviews and complaints via phone, email, website and various social media channels according to their convenience.

The user can further escalate complaints to the next level in case of unsatisfactory resolution of their concerns. The grievance escalation matrix can be accessed on the official website.

To enhance the quality of customer service, ICICI bank also runs several forums on their website and other platforms to review customer grievances.

Complaint Redressal Turnaround Time

Types of Case

Time Required for Resolution

Normal cases

7 working days

Fraud cases, Legal cases and cases that need retrieval of documents, including case with old records

21 working days

Cases involving 3rd party (other Banks)

30 working days

Chargeback related cases

45 to 90 working days
or as per VISA/Master Card policy

In case the bank needs additional time, it will provide details and expected timelines to the customer.

You can check ICICI complaint application status here: https://twitter.com/ICICIBank_Care

In case you have any other doubts or queries on ICICI credit cards, contact MyMoneyMantra at https://www.mymoneymantra.com/contact-us.html

MyMoneyMantra Toll Free number is 1800 103 4004

Email MMM customer care here: contactus@mymoneymantra.com

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