ICICI Personal Loan Customer Care

Industrial Credit and Investment Corporation of India (ICICI) is a leading multinational banking and financial services company serving the length and breadth of the Indian financial sector for more than two decades.

Currently, ICICI Bank is one of the top banks of the country with a robust network of 4867 bank branches and 14417 ATMs. The bank has a significant presence in 19 countries.

ICICI Bank is a customer-friendly bank with attractive retail banking products for a diversified segment of borrowers. From ICICI Personal Loan to Home Loan and Credit Cards, all products come with a host of benefits. The bank has a world-class customer care policy and supports a transparent grievance redressal policy.

ICICI Personal Loan customer Care Helpline Number

To ease customers' borrowing experience the bank extends dedicated helpline numbers for each city. The interactive voice support is available 24X7 for all banking products.

ICICI Bank Personal Loan Customer Care Helpline Numbers

LOCATION

PERSONAL BANKING

Ahmedabad

07933667777/ 07944455000

Andhra Pradesh

7306667777

Assam

9864667777

Bangalore

08033667777/ 08044455000

Bhopal

07553366777

Bhubaneswar

06743366777

Bihar

8102667777

Chandigarh

01723366777/ 01724445500

Chattisgarh

9098667777

Chennai

04433667777/ 04444455000

Dehradun

01353366777

Delhi

01133667777/ 01144455000

Gurgaon

01243366777/ 01244445500

Ernakulam

04843366777

Goa

9021667777

Gujarat

8000667777

Haryana

9017667777

Himachal Pradesh

9817667777

Hyderabad

04033667777/ 04044455000

Jaipur

01413366777/ 01414445500

Jammu & Kashmir

9018667777

Jharkhand

8102667777

Karnataka

8088667777

Kerala

9020667777

Kolkata

03333667777 / 03344455000

Lucknow

05223366777 / 05224445500

Madhya Pradesh

9098667777

Maharashtra

9021667777

Mumbai

02233667777 / 02244455000

Orissa

9692667777

Panaji

08323366777

Patna

06123366777

Punjab

7307667777

Rajasthan

7877667777

Raipur

07713366777

Ranchi

06513344339

Shimla

01773366777

TamilNadu

7305667777

Telangana

7306667777

Uttar Pradesh

8081667777

Uttarakhand

8081667777

West Bengal

8101667777

ICICI Personal Loan Customer Care Online Support

For common queries related to Personal Loan, avail instant online resolution here:

https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/personal-loan-related.page

However, if your concerns are not listed personal loan's queries page, you can connect with the bank by visiting the feedback page. Share your views, reviews, and complaints here:

https://www.icicibank.com/feedback.page

After you raise the complaint, you will get a Service Request Number which is uniquely allotted to each query. You must use the numeric digits of SRN for further communication on the same issue.

ICICI Bank Social Media Contact Channels

Alternatively, you can contact ICICI Bank on any of its social media channels. In most cases, you will get acknowledgment for your query on the same day.

ICICI on Facebook

https://www.facebook.com/icicibank

ICICI on Twitter

https://twitter.com/icicibank

ICICI on LinkedIn

https://in.linkedin.com/company/icici-bank

Visit Bank Branch

If you want to raise your complaint physically, consider visiting the nearest bank branch. You can find the nearest ICICI branch here:

https://www.icicibank.com/find-atm-branch.page

Here you can contact the Personal Loan Executive, Bank Manager or write your query into a complaints' register or complaints' box. It generally takes 7 days to get a response at this stage. The bank official will acknowledge the complaint.

ICICI Bank Personal Loan Contact Details:

If you need to send your complaint by post or attach any documents, use following contact address:

ICICI Bank Registered Office Contact Details:

Address: ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara 390007, Gujarat, India

Contact Number:
+91-265-6722286

ICICI Bank Corporate Office Contact Details:

Address: ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.

Contact Number: +91-22-33667777

Fax: +91-22-26531122

Grievance Redressal and Complaint Escalation


For unresolved queries, call toll-free grievance redressal number 1800 200 3344.

ICICI Helpline for Grievance Redressal

1800 200 3344

The service is available between 9 a.m. to 6 p.m. from Monday to Friday. Make sure you share account name, account number, Service Request Number (SRN) and summary of the complaint while escalating your query.

You can also contact directly to the Personal Loan Head. Here are the contact details:

ICICI Head- Credit Cards & Personal Loans:

Mr. S. Roy
General Manager - Head Credit Cards & Personal Loans
Telephone Number: 022-39337932

You can contact the product head from Monday to Friday between 10:00 a.m. to 5:00 p.m, only on business days.

E-mail address: headpersonalloans@icicibank.com

Expect a positive reply within four business days.

Contact Details of ICICI Zonal Heads:

To contact the zonal nodal officers, use the following details:

Head North Zone

Mr. Atul Arora (NCR)
General Manager

Contact Number: 011-33551230

E-mail address: headnorthzone@icicibank.com

Mr. Vishal Batra (Rest of North)

Joint General Manager

Contact Number: 011-33551230

E-mail address: headnorthzone@icicibank.com

Head South Zone:

Mr. Viral Rupani

General Manager

Contact Number: 080-33551230

E-mail address: headsouthzone@icicibank.com

Head East Zone and Andhra Pradesh and Telangana:

Mr. Sidharatha Mishra

Joint General Manager

Contact Number: 040-33551230

E-mail address: headeastzone@icicibank.com

Head West Zone:

Mr. Bharat Sharma (Greater Mumbai)

General Manager

Contact Number: 022-33551230

E-mail address: headwestzone@icicibank.com

Mr. Raghav Singhal (Rest of West)

General Manager

Contact Number: 022-33551230
E-mail address: headwestzone@icicibank.com

Contact the Zonal Heads from Monday to Friday between 10:00 a.m. to 5:00 p.m. The numbers are not available on the bank holidays. You will get a definitive reply within four business days.

ICICI Bank Principal Nodal officer: Contact Details

Those who are still dissatisfied by the response from the Zonal Heads can contact the Principal Nodal Officer.

The Principal Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051

Email: headservicequality@icicibank.com.

ICICI Personal Loan International Helpline Numbers

NRI customers can contact following Helpline numbers of ICICI Global Offices:

Country

HDFC NRI Customer Helpline

Bahrain

+ 973 17 576 161

Hong Kong

+852-22342651
+852- 22342655

Russia

+ 7 495 981 4988

Sri Lanka

+ 94 11 4242448

Banking Ombudsman


If any of your complaints/queries remain unresolved even after contacting the senior management officials and 30 business days of making the complaint, you can contact RBI appointed Banking Ombudsman representative. They will independently review the case and protect the consumer rights.

For any product related query for Personal Loan, Top-Up Loan, and other credit lines, contact MyMoneyMantra customer care toll-free number: 1800 103 4004.

You can also write your query to MMM Customer Care at: contactus@mymoneymantra.com

Our Loan Experts will assist you to find the best loan offer without any delay.

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