Kotak Credit Card Customer Care

Kotak Mahindra Bank is amongst the top five private sector banks of India. In 2003, owing to its diversified product line and excellent customer service Kotak Mahindra Finance Ltd became the first Indian Non Banking Finance Company that converted into a registered Bank - Kotak Mahindra Bank Ltd. With a robust network of 1300 branches across more than 650 locations, Kotak Bank currently caters to a varied segment of customers across India.

Kotak Mahindra Credit Card Customer Care Contact Details:

Being a Kotak Mahindra credit card customer, you can reach the bank via a phone call, SMS, email, interactive voice response system, a post, or online banking. Ensuring consumer ease, the bank allows its customers to choose the mode of communication according to their convenience.

Kotak Mahindra Customer Care Toll-Free Helpline:

You can contact Kotak Mahindra for your banking as well as credit card concerns 24X7 on Kotak Mahindra Toll free Helpline number.

Kotak Mahindra Banking and Credit Card Customer Care Toll-Free Helpline Number is 1860 266 2666 (available 24X7).

In case, you are an 811 customer, call alternate Kotak Customer Care Number 1860-266-0811.

Call between 9:30 AM to 6:30 AM, from Monday to Saturday (except bank holidays) for general queries related to 811 Accounts.

For urgent queries such as, fraudulent account activity or blocking a card, you can call 24x7; local charges will apply.

Kotak City-Wise Credit Card Customer Care Numbers:

Further, Kotak Mahindra supports dedicated customer-care phone lines in various cities for smoother redressal of consumer concerns, queries, and complaints. Here is the table citing city-wise Kotak personal banking and credit card customer care numbers for Indian consumers. These numbers are available during the bank's working hours only and are chargeable as per your phone's service provider. Use pan-India Kotak Toll Free number for free communication.

City Wise details of Kotak Mahindra Customer Care Numbers

City Kotak Mahindra Customer Care Number

Ahmedabad

(079) 66006022

Bangalore

(080) 66006022

Chennai

(044) 66006022

Hyderabad

(040) 66006022

Mumbai

(022) 66006022

New Delhi

(011) 66006022

Kotak Mahindra International Toll Free Numbers:

For NRI and Kotak Multi-Currency World Travel Card customers, Kotak Mahindra Bank has 24X7 customer care numbers for following countries:

Country Kotak International Customer Care Numbers

USA

1855-3656767

AUSTRALIA

001180044990000

HONG KONG

00180044990000

U. K

0080044990000

CANADA

18557684020

SINGAPORE

8001013054

For a free call with the customer support team, use toll-free customer care lines shared above.

Kotak Online Support:

From account statement to the generation of pin to other credit card queries, you can conveniently request your concerns online from official website.

Query
Topic

Customer Support

Contact Details

To change/update email id or mobile number:

1. Login to Net Banking to make the change instantly

2. Or, call 18602662666 and request the change in contact information.

Payment
and statement

Know payment options, balance outstanding and statements by logging in to bank's site
https://www.kotak.com/ccstmt/nonlogincc/faces/jsp/nonLogin.jsp

ATM PIN

Generate ATM pin instantly here: https://www.kotak.com/OPR/fpass/pinGen/regeneration-pin.jsp

Others

For all other concerns, you can log in and make the request.

SMS ALERTS

Realising the need to resolve customer queries instantly, the bank extends SMS service to the Kotak card holders wherein they can request following by sending SMS to the bank.

Query SMS Code and Message Kotak SMS Helpline Number

Amount Due

CCBAL XXXX***

5676788 or 9971056767

Amount due as per last credit card statement

CCDUE XXXX

5676788 or 9971056767

Last three transactions

CCTXN XXXX

5676788 or 9971056767

Last payment received

CCPYMT XXXX

5676788 or 9971056767

Total spends in current month

CCSPND XXXX

5676788 or 9971056767

Available credit balance

CCAVBL XXXX

5676788 or 9971056767

Check credit card application status

CCAPP 13 digit Application Number

5676788 or 9971056767

IVR TRANSACTION PASSWORD(OTP)

KOTP XXXX

5676798 or 9212738927

PHYSICAL ATM PIN

CCPIN

5676788 or 9971056767

VBV Unblocking

KOTAK UNBLOCK XXXX

5676798

Card Replacement

REPLACE

5676798

Card Redisptach

DISPATCH

5676798

Last 3 Transactions/Debits

K CCTXN A

5676798

Total Spends In The Current Bill

K CCSPND A

5676798

Pre-OTP for IVR

KOTP XXXX

5676798

Card Blocking

K CCLOST XXXX

5676798

***XXXX refers to the last four digits of your credit card.

In case you want to write in your queries, mail by sending your queries from bank site here:

https://www.kotak.com/en/customer-service/contact-us/email-us.html

You can also write your queries/requests here:
Letter: P.O. Box: 16344, Mumbai - 400013

Registered Office Address:
Kotak Mahindra Bank,
27 BKC, C 27,
G Block, Bandra Kurla Complex, Bandra (E),
Mumbai - 400051

You can locate the nearest Kotak Mahindra branch here:
https://www.kotak.com/en/reach-us.html

For security breach or online fraudulent activity email to Kotak Mahindra security service: itsecurity.bank@kotak.com

Escalate your Kotak Mahindra Complaint

1.Wait for seven days after raising a query or request to your bank. In case you do not receive any response or are dissatisfied with the treatment of your query, fill SRN and query details here:

https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-2.html

Now, wait for a maximum of five days for a response.

2. In case the issue is not resolved, escalate your query to the Kotak Mahindra Nodal Officer.

Kotak Mahindra Bank Nodal Officer Contact and details:

Mr. N. Pohare.

Kotak Infinity, 6th floor, Zone II, Bldg No. 21,

Infinity Park, General AK Vaidya Marg, Malad (E),

Mumbai - 400097

Kotak Mahindra Nodal Officer Contact Number: 9029001054 (From Monday to Friday (between 10.00 AM to 6.00 PM)

Principal Nodal Officer

In case, the query is not resolved, and you have already waited for five working days, contact Kotak Mahindra Bank's Principal Nodal Officer

Here are contact details for PNO

Ms. S Ghosh.
Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Kotak Principal Nodal Officer Contact Number: +91 9029024383 (From Monday to Friday (between 10.00 AM to 6.00 PM)*

Finally, if your experience of banking with Kotak Mahindra is not satisfactory, you can write to the Banking Ombudsman and share the concerns.

In case you seek any guidance to use any of the Kotak Mahindra Credit Cards, feel free to contact MyMoneyMantra Helpline at 1800 103 4004 or mail here: contactus@mymoneymantra.com

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