RBL Bank Credit Card Customer Care

Ratnakar Bank Limited (RBL) is one of the popular scheduled commercial banks of India. With its roots from the pre-independence era, the bank has a robust network of 268 bank branches, 213 outlets, and 382 ATMs. RBL Bank has a solid customer base of over 5.33 million customers spread across India.

Currently, the RBL Bank serves following 6 verticals:

  • Corporate & Institutional Banking
  • Commercial Banking
  • Branch & Business Banking
  • Agri Business Banking
  • Development Banking & Financial Inclusion
  • Treasury and Financial Markets Operations.

Customer Relationship

RBL Bank highly values customer relationship and extends multiple channels for fast and transparent communication with its customers. You can conveniently share your experience, suggestions, complaints, feedback, and thoughts without delay online on the official RBL website.

You can directly contact RBL Bank online on the links shared below:

https://www.rblbank.com/feedback
https://www.rblbank.com/suggestion-and-complaints
https://www.rblbank.com/share-your-thoughts

RBL Bank Credit Card Helpline Numbers:

For one-on-one interaction with customer care representative for queries related to your RBL credit card, call RBL Toll Free Credit Card Helpline numbers:

RBL Toll Free Hotline Numbers

Banking Queries

RBL Bank Helpline

+91 22 61156300 to 99

 

1800 123 8040 (Toll Free)

Credit Card Queries

RBL Bank Credit Card Helpline

022 6232 7777

 

1800 121 9050 (Toll Free)

RBL SuperCard Helpline

022 711 90 900

Fraud & Vigilance Report

Fraud & Vigilance

+91 22 61156300 to 99

RBL Bank Customer Care Email ID

It is not always possible to get a resolution to your complaint in a telephonic conversation. You would require the email contact details for the step-by-step redressal of your query.Customer Care email ID for RBL banking and credit card customers
RBL Customer Care Email IDs

customercare@rblbank.com

cardservices@rblbank.com

supercardservice@rblbank.com

vigilance@rblbank.com

Mention your query details along with customer ID/ account number or credit card number within your email message. The RBL bank assures your quick response within a week.

RBL Bank Social Media Contact Points

In this age of internet, social media plays a crucial role in building up a brand reputation. Companies use social media channels as a key platform to communicate with clients. Social media helps brands reach customers more efficiently.

RBL on Social Media

RBL on Facebook

https://www.facebook.com/TheRBLBank

RBL on Twitter

https://twitter.com/rblbank

RBL on Linkedin

https://www.linkedin.com/company/rbl-bank

You can share your concerns on any of these mediums and expect a swift reply.

Step-by-Step Grievance Redressal Process for RBL Credit Cards

Step 1: First point of contact with the bank should be via an online form, customer care call, email or post.

  1. The contact form can be reached here:
    https://www.rblbank.com/suggestion-and-complaints
  2. Use RBL's dedicated customer service contact number 1800 121 9050. It is a 24-Hrs Toll free number for credit card customers.
  3. You can email your grievance at cardservices@rblbank.com
  4. Or send your communication by courier or speed post.

Use following address for establishing the written communication:

Manager - Credit Cards Service,
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis,
Unit No 306-311 - 3rd Floor

Sohna Road,
Sector 48, Gurgaon,
Haryana 122018

The bank assures to respond you within 10 working days. Kindly share your full name, account details, contact details (address, telephone number, and e-mail).

Step 2: If you are dissatisfied by the response received at first level, you can raise the concerns to Head - Credit Cards Service

Here are the contact details:

Head - Cards Services
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis ,
Unit No 306-311 - 3rd Floor,
Sohna Road,
Sector 48, Gurgaon,
Haryana 122018

Or, send an email here: headcardservice@rblbank.com

Clearly specify complaint reference number and your account details in the message.

Step 3: You must wait for 4 working days after contacting Cards Services Head. In case, you do not receive any satisfactory response, contact RBL Nodal Officer.

RBL Nodal Officer Contact details:

Ms. Rozina Sehgal,
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis,
Unit No 306-311 - 3rd Floor
Sohna Road,
Sector 48, Gurgaon,
Haryana 122018

RBL Nodal Officer's Email ID: principalnodalofficercards@rblbank.com

Contact number: 0124 - 6102221

The nodal officer will acknowledge your complaint and assure grievance redressal within 10 working days. In case more time is required, the bank will explain the reasons to you.

State-Wise Contact Details of Nodal Officers

Nodal Officer Name Location/Zone Contact Details

Ms. Preethi Vijaygopal

South & Goa

RBL Bank Limited

First Floor, Rashmi Towers , No.1,

Valluvarkottam High Road, Nungambakkam,

 

Chennai - 600 034.

Contact Number: 044-40431529
Email: regionalnodalofficersouth@rblbank.com

Mr. Zaheerul Hasan

Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab

RBL Bank Limited

Upper Ground Floor, Hansalaya Building,

15, Barakhamba Road, New Delhi, 110001.

 

Contact Number: 011-49386421
Email: regionalnodalofficernorth@rblbank.com

Ms. Michelle Alistair

MP & Kolkata

RBL Bank Limited

Thapar House, 25 Brabourne Road, 1st Floor,

Kolkata - 700 001.


Contact Number: 033-40330168
Email: regionalnodalofficereast@rblbank.com

Ms. Sejal Rajput

Maharashtra

RBL Bank Limited

India Bulls Centre, Tower 2B, 9th Floor, 841

Senapati Bapat Marg, Lower Parel - 400 013.

 

Contact Number: 022-43020781
Email: regionalnodalofficerwest@rblbank.com

Banking Ombudsman

However, in case where the issue is still not resolved after 30 days of raising the query, you can contact the Banking Ombudsman and request an independent review:

http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164

If you have any product query related to RBL credit cards, contact MyMoneyMantra Toll Free number at 1800 103 4004, or mail your questions here: contactus@mymoneymantra.com

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