Standard Chartered Credit Card Customer Care

Standard Chartered Bank is a leading international bank operating its Corporate, Institutional, Commercial, Private and Retail Banking businesses in India since 1858. The bank has a robust network of 100 branches in 43 cities and offers an impeccable customer service with a bag of diversified financial products.

Whether you are a Standard Chartered bank account holder - savings or current; or have a credit card; or other financial products like mortgage, personal loan or more; you can avail StanChart's dedicated personal banking customer support 24X7.

The bank values its customer relationships and extends swift customer service facility from multiple channels ranging from internet banking to phone banking to onsite bank branches.

Standard Chartered Personal Banking Helpline Numbers

You can contact Standard Chartered Customer Care phone lines 24X7 as per your convenience. Extending total support to its customers, the bank facilitates video chat, audio chat as well as text chat for its customers. Here is a list of customer care numbers for users of Standard Chartered Credit Cards, Debit Cards, Saving Account, and Loan Accounts.

City/Location

Customer Care Numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune

6601 4444/ 3940 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara

6601 444/ 3940 444

Gurgaon, Noida

011 - 66014444 / 011 - 39404444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur

1800 345 1000**

Siliguri

1800 345 5000**

Standard Chartered Credit Card Customer Care Email Ids:

Directly write in your queries and concerns by emailing Standard Chartered Customer Care Team at customer.care@sc.com

For Debit/ Credit Card Dispute E-mail to card.services@sc.com

Standard Chartered Fax Number

You can also Fax complaints and queries here:080-66959595

Standard Chartered Customer Care Postal Address

Alternatively, the customer can also choose to write to the bank at:

Standard Chartered Bank,
Customer Care Unit,
19 Rajaji Salai,
Chennai 600 001

Standard Chartered Customer Care SMS Service

You can also SMS your concerns on 24-hour Standard Chartered SMS service on 9980033333

The number is not available on National Holidays.

Standard Chartered Social Media Channel

The bank extends super fast redressal of customer woes by making use of social media as well. You can connect with Standard Chartered Facebook Page at https://www.facebook.com/StandardCharteredIN

You can instantly send a message to the bank or start a chat and expect a quick response to your query here.

Standard Chartered Online Complaint Form

You can fill the Complaint Form on the bank's website here:

https://forms.online.standardchartered.com/public_website/india/complaint/

Make sure you save the complaint number after filing the complaint. Using the reference number you can review the status of your Standard Chartered Complaint with ease later on.

Stand Chartered Query Escalation Matrix

In case, you are not satisfied with StanChart's Customer Care Team's response, consider writing to Standard Chartered Nodal Officer:

Concerned Authority

Contact Details

Standard Chartered Nodal Officer

Nodal.Officer@sc.com

Standard Chartered Head Customer Care

Head.Service@sc.com

Standard Chartered Principal Nodal Officer

Mr. Arun Kumar R

Principal Nodal Officer

Standard Chartered Bank

Customer Care Unit

19, Rajaji Salai

Chennai 600 001

Principal.NodalOfficer@sc.com

Contact Numbers:
080-42896718 / 080-28089025

In most cases, the customers will receive successful response to their queries. However, if your query is still not resolved, you can escalate the complaint to senior Standard Chartered Management officials such as Contact Country Head by writing an email.

Escalate Query to Senior Management

Countryhead.Retailbanking@sc.com.

If your complaints are not addressed to your satisfaction even after contacting the senior management or in rare cases wherein bank fails to respond to the complaint even after a month, you can bring the case to Banking Ombudsman. Check the RBI policy on Banking Ombudsmen here:

https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm

Standard Chartered International Banking Toll-Free numbers:

Whether you are an NRI customer of Standard Chartered Bank or you are travelling abroad, contact StanChart on following numbers.

Country

Contact Numbers

Bahrain

80801129

United Arab Emirates

8000177750

Hongkong

800905108

Singapore

8001012407

Malaysia

1800815063

United Kingdom

08081019144

Philippines

180011101121

United States of America (New York)

8773021657

Canada

8772185618

Others

+91 80 42896753 (ISD rates apply)

Email ID for Standard Chartered Customer Care Overseas Clients (outside India) is nri.banking@sc.com

If you have more queries on Standard Chartered Credit Cards, feel free to contact MyMoneyMantra at:

1800 103 4004
contactus@mymoneymantra.com

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