Grievance Redressal

Raaj Khosla & Co. Pvt. Ltd. (MyMoneyMantra.com) along with its partner companies (MyMoneyMantra Fintech Pvt. Ltd. believes that customer service is its highest priority to build trust and ensure customer satisfaction. we are committed to providing excellent services to our valued customers. We understand that, despite our best efforts, there may be occasions when customers are dissatisfied with our services. In such instances, we have established a comprehensive Grievance Redressal Mechanism to address your concerns promptly and efficiently.

Objectives

The Company understands that despite striving to achieve high standards of customer service excellence, there can be gaps in existing service delivery. Hence, it is critical to provide an appropriate system and process to customers to share their grievances. The Company aspires to create robust systems and processes to ensure effective and timely solutions to grievances with an impartial approach to set higher benchmarks towards effective stakeholder engagement. We have ensured that all employees of the company are aware and well versed with our Customer Grievance Redressal Mechanism.

This mechanism encompasses adherence to the provisions of Digital Lending Guidelines and other regulations stipulated by Reserved Bank of India (RBI).

How to file a complaint/where can a grievance be submitted?

• Call at +919650136127
• Email at: grievance@mymoneymantra.com
• Write a letter at the address:

Room No . 110, Raaj Khosla & Co. Pvt. Ltd. (MyMoneyMantra.com)  
Surya Kiran Building, K G Marg. New Delhi. 110001 

Format of Grievance:

Customers are requested to necessarily provide necessary details which includes:

• Details of products for which grievance is made
• Date of application submitted
• Details of grievance
• Valid Contact Information including Phone No. & E-mail ID registered with the Company at the time of registration for availing the services of MyMoneyMantra.

How will we address a Grievance?

1. We will endeavour to send an acknowledgement/a response within 48 working hours of receiving the grievance.
2. After examining the grievance, we will send our final response or an explanation to seek more time to respond. All grievances shall be closed within 30 days of receiving.

Details of Nodal Grievance Redressal Officer

Pulkita Gupta

Room No. 110, Raaj Khosla & Co. Pvt. Ltd. (MyMoneyMantra.com)  
Surya Kiran Building, K G Marg. New Delhi. 110001 

Call Us: +919650136127

Email: grievance@mymoneymantra.com