Paytm Customer Care

You can contact the Paytm customer care toll-free number at 0120 3888 388 for any query, complaint, or feedback related to Paytm and its services. The Paytm contact number is available 24x7.

You can contact the following Paytm personal loan customer care numbers for different purposes:

• Paytm helpline number for Bank, Wallet & Payments: 0120-4456-456 and 011 3399 6699
• Paytm customer care no for Paytm Mall Shopping Orders: 0120-4606060
• Paytm customer number for Travel and Hotels: 0120-4880-880 and 7053111905
• Paytm bank customer care number for Payments, Movies & Others: 0120 3888 388
• Paytm care number for Flights: 7053111905 
• Paytm helpline no for Bus: 9555123123
• Paytm helpline number for Trains: 9555395553
• Paytm number for general queries: 9643979797

Paytm payment bank customer care number is the fastest way to get in touch with Paytm’s customer service representatives directly. The service representatives are available at the above-mentioned Paytm toll free numbers to assist Paytm users with anything. 

You can also reach the customer care team through the following Paytm customer care email ids:

• Support: support@one97.com
• Paytm complaint email id for customer queries: https://paytm.com/care/customer-care
• Privacy and security queries: CyberCell@Paytm.com
• Designated email ID for the assistance and support to the Law Enforcement Agencies within the territory of India: nodal@paytm.com. You can reach out to the nodal email id for desired support and assistance to get a response within 24 hours of receiving of your email, but not later than 48 hours.

You can also get in touch with the customer support team via messaging service available on the Paytm app. Just click on the ‘Contact 24x7 Help’ tab and then click on the ‘Message Us’ link available for the following Paytm products and services:

• Paytm, Wallet & Payments
• Movie Tickets & Events
• Travel & Hotels
• Paytm Mall Shopping Orders
• Recharge & Bill Payments
• Gold 
• Insurance
• Postpaid
• Credit Score

You can also chat with the Paytm customer care team by selecting the desired option mentioned under ‘Chat with us’ section within ‘24x7 Help’ tab on the app.

If you cannot reach Paytm’s customer care team via the Paytm customer care helpline number or email id, you can post your query online at Paytm’s official website. Follow the steps mentioned below to do so:

• Open https://paytm.com/care/customer-care
• You may select the appropriate option according to your query/ issue under the “Help us understand your concern” heading.
• After your selection, you will be required to log in or sign up for Paytm Wallet or you will get further options to select.
• According to your selection, you will be further prompted. 
• Continue with the process till your query is registered on the Paytm website.

If you have downloaded Paytm’s mobile app on your mobile device, you can register your complaints or issues from anywhere and at any time by following the steps mentioned below:

• Open the Paytm mobile app on your phone.
• Go to your “Profile” mentioned at the bottom of the homepage of the app.
• Select “Contact Us” on your profile page if you want to register a complaint.
• A new page will open, where you will see a space for users to type their concerns.
• You may select one of the options in regards to which you are facing a problem.
• After selecting your option, do as you are directed by the app till you submit your complaint successfully.

Users can also share their experience with using Paytm mobile app on their Paytm profiles. You will see an option for “Feedback” under your profile on the Paytm mobile application. When you select this section, you will automatically be directed to draft a new Paytm customer care email to feedback@paytm.com. You can even share positive feedback, if any.

If your issues are not addressed by Paytm complaint number or email id, you can also visit or write to Paytm’s headquarters or registered office.

Following are the address details of Paytm’s head office and registered office:

• Paytm Headquarters

Paytm Mobile Solutions Pvt. Ltd.

B-121, Sector 5, Noida – 201301, India.

Phone: +91 120 4770770

Email: info@one97.com

Fax: +91 120 4770771

• Paytm Registered Office 

1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Paytm’s customer service team uses a channelized approach to review and solve their customer’s issues and complaints.

If you are not satisfied with the products or services offered by Paytm, you can file a complaint or share your feedback in writing, by email, or on Paytm.com. 

If your issue remains unresolved by Paytm toll free no or other ways, you can approach Paytm’s tiered redressal system, which has been introduced to ensure that customer’s issues or complaints are redressed in a timely manner and seamlessly.

The levels you can follow to address your issues or complaints to Paytm are mentioned below:

For Paytm Wallet-Related Issues

Level 1

Follow the steps given below to file a complaint at level 1:

• Open the link paytm.com/care/ticket.
• Now select the Payments or Paytm wallet option.
• Select the specific wallet transaction for which you have the issue.
• You may also call the Paytm wallet customer care number or Paytm payment bank helpline number at their 24x7 helpline number, i.e. 0120 3888 3888.

Level 2

If you are dissatisfied with the solution received at Level 1, you can write to:

Nodal Officer,

Customer Grievance,

One97 Communications Ltd.

B121, Sector 5, Noida - 201301

Level 3

If you are still dissatisfied with the solution provided at Level 2, you can write to:

Grievance Officer,

One97 Communications Ltd.,

B121, Sector 5, Noida – 201301

You may also escalate your concern to the Grievance Officer at the link given below:

https://paytm.com/care/customer-care

For Other Paytm Related Queries 

Level 1

Follow the steps given below to file a complaint at the level 1:

• Open paytm.com/care/ticket.
• Then select the option for which you are facing the issue.
• After option selection, choose an order to submit your query.
• You may also call the Paytm customer care contact number at the 24x7 Paytm help line number, i.e. 0120 3888 3888

Level 2

If you are dissatisfied with the solution provided at Level 1, you can escalate your concern to the Paytm Service Head at the link given below:

https://paytm.com/care/customer-care

Level 3

If you are still not satisfied with the solution received at Level 2, you can write to:

Grievance Officer,

One97 Communications Ltd.,

B121, Sector 5, Noida - 201301

You may also escalate your issue to the Grievance Officer at the link given below:

https://paytm.com/care/customer-care

Paytm call center team tries its level best to resolve any complaint/query of its customers as soon as possible. The team has set timelines or Turn Around Time to answer every complaint and query. You can expect the Paytm service center team to reply to your concern or get in touch with you regarding your query or issue within the timeline. The estimated timelines at various levels of queries or escalations are given in the table below:

The above-mentioned timeline is for the Paytm users to estimate the time it will take the Paytm customer service team to provide answer or solution to the customer’s query or complaint.