Axis Bank Home Loan Customer Care

You can access Axis Bank Home Loan Customer Care numbers from any landline or mobile phone. You reach their extremely efficient customer support desk which can provide you with any assistance with respect to the range of home loan products.

These numbers can be accessed by both Indian customers and overseas customers easily. They are available 24x7 and are 100% toll-free, giving you the best option to get all the information that you need with the push of a button.

To get in touch with a customer support executive instantly, call 1860-419-5555.

You can call the Axis Bank customer care number to get information on any of the following:

• The rate of interest that they are currently offering on their home loans and how they are linked to the market lending rates
• The EMI is payable towards a certain loan amount borrowed for a specific repayment tenure.
• Your loan statement, instant certificate or the repayment schedule for the loan
• How to update your details like email address, registered phone number and more that are attached to your loan account
• Missed payments or EMIs and how to regularize your loan
• Information related to repayment of your loans
• Insurance queries for your home loan application
• Questions related to the disbursement of your loan following approval.
• Subsidies and other schemes related to your home loans
• How to prepay or foreclose your loan
• The fees and charges related to your home loan
• Issues with mobile banking or net banking access to your loan account

You can easily find all the information about various home loan products and services through the Axis Bank Customer Care No. This allows you to assess if you are eligible for a particular loan and if it is the best option for you based on your immediate housing finance requirements.

Axis Bank offers a detailed list of compliances with grievance redressal to make sure that customers can get answers to any issues they are facing with their home loans.

There are three levels of grievance redressal that Axis Bank offers to ensure that customers get satisfactory solutions to any issues that they may have.

• Level 1: For first-time complaints, Axis Bank offers three options- you can visit the branch directly, call the Axis Bank Customer Care no. or initiate a live chat with a representative of Axis Bank.
• Level 2: If you do not get a satisfactory response in the first step, you can raise a complaint with the bank’s Nodal Officer. You can send them an email through the website or address the issue with a written letter. In order to write a letter to the nodal office, you can download a grievance form available on the website, fill in the necessary details and send it to the nodal officer for your region. For any complaints related to the branch, you must write to the Circle Nodal Officer.
• Level 3: This is the final step of grievance redressal. You can approach the Principal Nodal Officer directly. You can write a letter to the principal nodal officer in your region or send an email using the online portal.

To submit a complaint by phone, dial the Axis Bank Home Loan Customer Care Number mentioned above. Then, follow these simple steps:

• Speak to the customer care executive and list the issues that you are currently facing.
• They will issue a complaint ID immediately.
• You can dial 1800-419-0068 to know the status of the complaint registered.

If there is no satisfactory response, you can resort to Level 2 or Level 3 of your grievance redressal process. If you do not get a solution to your issue within 30 days of raising a complaint through any of these channels, you can get in touch with the Banking Ombudsman as a final resort. It is recommended that you follow the above-mentioned format first as Axis Bank is committed to providing quick responses to customers for all their grievances.

Axis Bank has several toll-free helpline numbers to provide quick assistance to both Indian and NRI customers. Here is a list of the numbers that you can contact for immediate response.

For Indian Customers

Dial 1860-419-5555 or 1860-500-5555 to get access to customer care services for any queries related to your home loan. This number can be used for any other retail banking queries that you have.

For NRI Customers

NRI customers also have the option of calling Axis Bank without having to pay any toll using the following numbers

• USA: 1855-205-5577
• Saudi Arabia: 800-850-0000
• UK: 0808-178-5040
• UAE: 8000-3570- 3218
• Singapore: 800-1206-355
• Qatar: 00-800-100-348
• Canada- 1855-436-0726

To get any assistance with your Axis Bank Home Loan, you can call 1800-419-5555. NRI Customers can contact the toll-free numbers mentioned above. They can also contact the bank's customer care using the non-toll-free number +914067174100.

Besides queries about home loans, there are other services that you can avail of using the customer care number:

• Get information on loan products.
• Get the correct interest rate for each type of loan.
• Information about mobile banking, internet banking
• Duplicate statement request
• Email statement request
• Blocking of your internet banking ID
• Regenerating password for your internet banking services
• Hot listing cards
• Information about branches and ATMs near you
• Information on mobile banking, internet banking, or usage of ATMs

The hotline number listed above is available from 8 am to 8 pm from Monday to Friday, except on any national holidays.

Axis Bank gives you the advantage of an interactive website that helps you find the right support for any query or grievance that you may have with respect to your Axis Bank Home Loans.

You can initiate a web chat or an instant chat through the website to get a quick response to any queries that you may have. Follow these steps to get assistance online.

• Log in the www.axisbank.co.in
• On the top right corner of the home page, you will find the ‘Support’ option. Click on it.
• On the following page, choose the ‘Instant Chat’ or ‘Chat With us’ option.
• You will be redirected to a pop-up menu where you have to choose a few options, namely the category of product, the specific product, the query related to the product and a sub-query to specify the issue.
• Click on the ‘Chat’ button below it.
• You will then get redirected to the page where you will have to enter the Captcha, your registered email ID, and phone number. Once done, you can start chatting directly with a customer care executive.

This service is available between 9.30 am to 6.30 pm for Indian customers. For NRI customers, this is a 24x7 service.

You can also choose the ‘Ask AHA’ chatbot at the website’s bottom right corner, which helps you find solutions to customers’ common issues. For specific issues, use the above method.

You can get in touch with Axis Bank via email as well. To send in your email, there are two options.

• Direct email: Send an email from your email ID to email.services@axisbank.com. Ensure that you mention the issue in the subject line for a faster response.
• Through the website: You can also send an email to Axis Bank via their website. For this, you must follow these simple steps:
• Log on to www.axisbank.co.in
• Click on the Support button in the top right corner of the website.
• Then choose the ‘Send Us an Email’ option among the services.
• This will bring you to a pop-up menu where you must choose four options, namely Product Category, Product Specifics, Grievance, and Sub Query, to make it more specific.
• Following this, you get directed to a form where you can fill in all the details with respect to your query. You can attach your images and documents here if necessary.
• Then click on the send button, and your email query will reach the customer support desk that handles similar complaints.

Axis Bank is active on all popular social media channels, giving customers an additional contact point. You can get in touch with Axis Bank by liking or following their pages on: 

• Facebook
• Instagram
• Twitter
• YouTube
• Instagram

These channels allow you to send a direct message to customer care whenever you have any queries or doubts. 

The Level 2 contact point for any grievance is the nodal officer. Here are the contact details of nodal officers in different states to get answers to any queries regarding Axis Bank Home Loans:

Axis Bank offers multiple contact points for customers to raise any queries regarding an Axis Bank home loan. Here are the primary routes to get in touch with their customer care desk:

• Call: You can reach Axis Bank using the Axis Bank Home Loan Customer Care Number 1800-419-5555. You also have special toll-free numbers for NRI customers. These numbers are available 24/7 and help you talk to a customer care executive directly for any issue related to your home loan application or account.
• Email: You can write to Axis Bank at email.services@axisbank.co.in or send an email using a form available online on the Axis Bank website. The latter allows you to even attach any images or documents along with the email form if required for proper grievance redressal.
• Instant chat: The Axis Bank website gives you the option of chatting with a customer care executive or a chatbot on their website. The chatbot AHA helps you find answers to the most common issues faced by customers. For specific problems, you can start a live chat using the website.
• Loan Centre: Visit any Axis Bank branch near you to get an instant response to any question or issue you may have regarding your home loan and associated products.
• Social Media: Axis Bank has an active account on popular social media channels, including Facebook, Twitter, Instagram, and YouTube. You can tag them in any query that you may have or send in a direct message to contact a customer care executive directly.
• Website: The Axis Bank website is highly interactive, providing multiple options for grievance redressal. Simply log on to www.axisbank.co.in and click on the ‘Support’ button in the top right corner to see all the information related to customer care.