Our Partners

Social Worth Technologies Private Limited (Fibe)

• Name: Mr. Abhiroop Khairnar
• Email addresses:grievance@fibe.in
• Address: 404, The Chambers, Viman Nagar, Pune, 411014

L&T Finance Limited (formerly known as L&T Finance Holdings Limited)

• Name: Mr. Vinod Varadan
• Email addresses:gro@ltfs.com
• Address: 3rd Floor, "Brindavan Building", Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai - 400 098
• Contact Number: 1800 1020 476 between Monday to Friday (except National Holidays) from 9 am to 6 pm

Dreamplug Technologies Private Limited ( Prefr)

• Name: Mr. Mallikarjun Madurgi
• Email addresses:nodal.officer@prefr.com
• Address: 2nd Floor, Block 2, My Home Hub, Hitech City Rd, Hyderabad, Telangana 500081
• If you require any further information or clarification, 040 4852 1334 or contact us at wecare@prefr.com

SmartCoin Financials Private Limited

• Name: Moushumi Mukherjee
• Phone number: +91 9986640571
• Email addresses: grievance@smartcoin.co.in
• Address: SmartCoin Financials Pvt. Ltd. Indiqube Gamma, No. 293/154/172, 2nd Floor, Outer Ring Road, Kadubeesanahalli, Bengaluru, Karnataka – 560103

LENDINGKART Finance Limited

• Name: Ms. Ajitha K
• Phone number: +916358874622 10.30 am to 6.00 pm (Monday to Friday except National Holidays)
• Email addresses: grievance.redressal@lendingkart.com
• Address: LENDINGKART Finance Limited, 4th Floor, 401 Iconic Shyamal, Near Shyamal Cross Roads, Satellite, Ahmedabad – 380015.

HomeFirst Finance

• Name: Mr. Gaurav Mohta
• Phone number: +91 88805 49911
• Email addresses: complaints@homefirstindia.com
• Address: Home First Finance Company India Limited, 511, Acme Plaza, Andheri Kurla Road, Andheri (East), Mumbai 400 059

InCred Finance

• Name: Mr. Vaidyanathan Ramamoorthy
• Contact: 022-42117799
• Email addresses: incred.grievance@incred.com
• Address: Incred Financial Services Limited, 1203, 12th Floor, B Wing, The Capital, Bandra Kurla Complex, Mumbai - 400 051

Ram Fincorp

Level 1

Helpline No : +91-9599238889 & +91-9599196212

Email id : info@ramfincorp.com

Timings: Monday to Saturday (10 am to 6 pm)

Level 2

Email id : grievance@ramfincorp.com

Timings: Monday to Saturday (10 am to 6 pm)

Level 3

Contact No. : +91-9311417272

Email : samir@ramfincorp.com

Poonawalla

North 1 and 2

Name: GURMEET SINGH
Address: 2nd Floor, SCO 311-312, 35B, above Canara Bank, Sector-35, Chandigarh-160035,Punjab.
Email addresses: grievance@poonawallafincorp.com
Contact Number: 9876543498
Areas Covered: Delhi, Uttar Pradesh, Uttarakhand, Punjab, Union Territory of Chandigarh, Himachal Pradesh & Haryana

South

Name: HARI PRASAD D
Address: H No.7-1-24/1/RT, Office No.G-1 to G-4, Ground Floor, Block ‘B’ , Roxana Towers, Greenlands, Begumpet, Hyderabad-500016
Email addresses: grievance@poonawallafincorp.com
Contact Number: 040-42210783/9704067172.
Areas Covered: Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Union Territory of Puducherry.

West

Name: TUSHAR HATE
Address: Poonawalla Fincorp Ltd Unit No. 73 in “Kalpataru Square”,Kondivita Lane Off Andheri Kurla Road, Andheri (East) Mumbai-400059
Email addresses: grievance@poonawallafincorp.com
Contact Number: 9769134605
Areas Covered: Madhya Pradesh, Gujarat, Maharashtra.
 

East

Name: DEBASISH DAS
Address: Apeejay House, 6th Floor, Block B, Ex IDFC Bank Unit No: B/6/115, Park Street, Kolkata- 700016
Email addresses: grievance@poonawallafincorp.com
Contact Number: 9831086895
Areas Covered: West Bengal, Odisha, Bihar, Chhattisgarh, and Jharkhand.
 

Pune

Name: ARNAB DAS
Address: 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune - 411 036
Email addresses: grievance@poonawallafincorp.com
Contact Number: 020 67808090
 

Fi Money

Level 1:

• Telephone - 080-47485490.
• Email - help@fi.care
• If unsatisfied, you may reach out at escalationsdesk@fi.care

Level 2

If you are not happy with the resolution, please contact the Nodal Officer.

• Name: Nikhil A
• Email: grievanceescalations@federalbank.co.in
• Associate Vice President
• Address: The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
  Phone: 0484-2866511

Level 3

If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer

• Email: support@federalbank.co.in
• Minimole Liz Thomas
• Head – Service Quality Department
• Address: The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
• Phone: 0484-2626366

Level 4

If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/

OR

Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448

(Flex Salary)Vivifi

Level 1

• Name: Prakash Rajan
• Phone: +91-91211-96333
• Address: Unit A, 9th Floor, MJR Magnifique, Survey No 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana - 500008
• Email: pno@vivifin.com

Level 2

If the complaint is not resolved within 15 days, the customer shall complain to the Director at his following email id: srinath@vivifin.com

Level 3

In case of the complaint/dispute is not responded within a period of 30 days from the date of written complaint. The customer may appeal to the designated Banking Ombudsman, Reserve Bank of India under whose jurisdiction the registered office of VIVIFI falls under:

• Banking Ombudsman Office, C/o Reserve Bank of India, 6-1-56 Secretariat Road, Saifabad, Hyderabad - 500 004
  STD Code: 040
• Tel. No. 23210013

Tata Capital Housing Finance Limited

• Grievance Redressal Policy
• Privacy Commitment

Level 1

To redress their grievances, applicants/borrowers may write to customercare.housing@tatacapital.com or call on customer care no. 1860 267 6060. You will receive an acknowledgment/response within 7 days of receiving your communication.

Level 2

If you are not satisfied with the resolution provided after approaching level 1, we request you to our Grievance Redressal Officer/Nodal officer, Mrs. Reshma Sethi at customerservice.head@tatacapital.com, contact no. 022-69682464.

You may also write to the following address:

Address: 

4th Floor, I think Techno Campus   
Building B, Off, 2, Pokhran Rd,   
Thane, Maharashtra 400607

You will receive a response within 4 business days.

Level 3

If you are not satisfied with the resolution provided at level 2, we request you to contact our Chief Grievance Redressal Officer/Principal nodal officer, Mr. Ajai Shukla at gro.housing@tatacapital.com

You may also write to the below address:

Address: 

11th Floor | A Wing | Peninsula Business Park   
Ganpatrao Kadam Marg   
Lower Parel | Mumbai 400 013   
You will receive a response within 3 business days.

Level 4

If you are not satisfied with the resolution provided to you at level 3, we request you to contact the Managing Director at mdtchfl@tatacapital.com

You may also write to the following address:

Address: 

11th Floor | A Wing | Peninsula Business Park    
Ganpatrao Kadam Marg   
Lower Parel | Mumbai 400 013

You will receive a response within 2 business days.

Level 5

In case you do not receive a response from us within 30 days or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:

The Officer-in-Charge,

National Housing Bank   
Complaint Redressal Cell`   
Department of Supervision   
National Housing Bank,   
4th Floor, Core-5A, India Habitat Centre,   
Lodhi Road,   
New Delhi - 110 003.   
Website: www.nhb.org.in

PART – B

Details of the Nodal Grievance Redressal Officer designated specifically to deal with FinTech/ digital lending-related complaints/ issues:

Mrs. Reshma Sethi    
4th Floor, I think Techno Campus   
TCHFL HL MITC Version 28   
Building B, Off, 2, Pokhran Rd,   
Thane, Maharashtra 400607   
Contact no: 022-69682464