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Home Loan Customer Care Number

Home loan customer care team of housing loan providers can help you with resolving all your complaints and queries regarding home loans. Usually, home loan customer care services are available 24x7 via various offline and online mediums. You can contact the housing loan customer care team regarding any query, feedback, complaint or suggestion.

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Home Loan Provider in India - Need Table with List of Banks

Following are the home loan customer care numbers and email addresses of top home loan providers in India:

BanksHelpline NumberEmail Id
SBI
  • Toll-free: 1800 11 2018, 1800 1234, 1800 2100, 1800 11 2211, 1800 425 3800
  • Toll number: 080 26599990
customercare@sbi.co.in, contactcentre@sbi.co.in
HDFC
  • Toll-free: 1800 210 0018
  • Missed call service: +91 9289200017
Raise query at: https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx 
ICICI
  • Toll-free: 1800 267 4455
  • ICICI HFC registered office: +91 22 26531414
  • ICICI HFC corporate office: +91 22 40093231
customer.care@icicihfc.com, nodal.office@icicihfc.com, servicehead@icicihfc.com
Bajaj FinservToll-free: 1800 103 3535Raise query at: https://www.bajajfinserv.in/raise-a-request
Indiabulls Toll-free: 1800 572 7777 support@dhani.com, helpdesk@indiabulls.com
Home Credit+91 124 662 8888care@homecredit.co.in
Yes Bank
  • Toll-free: 1800 1200 
  • From Outside India: +91 22 4935 0000 
yestouch@yesbank.in
Citibank
  • India 1860 210 2484 
  • From Outside India: +91 22 4955 2484
head.customercare@citi.com
Kotak Mahindra Bank1860 266 2666Raise query at https://www.kotak.com/en/help-center.html 
Axis Bank
  • Toll-free: 1860 419 5555, 1860 500 5555
  • Non - Toll-free: +91 40 67174100
NA
Bank of Baroda
  • Toll-free: 1800 258 44 55, 1800 102 44 55
  • Missed call service: 8467001111 
cs.ho@bankofbaroda.com
Standard Chartered Bank
  • Pune, Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Chennai, Kolkata: 6601 4444/ 3940 4444 
  • Cuttack, Mysore, Thiruvananthapuram, Visakhapatnam, Guwahati: 1800 345 1000
customer.care@sc.com, Priority.Banking@sc.com
HSBC Bank 
  • Toll-free: 1800 266 3456, 1800 121 2208
  • From Overseas: +91 22 50166043
NA
IDFC First
  • 1860 500 9900
  • Customers travelling abroad: 022 6248 5152
customer.care@idfcfirstbank.com
Tata CapitalToll-free: 1800 267 6060contactus@tatacapital.com, customercare.housing@tatacapital.com
Karnataka Bank
  • Toll-free: 1800 425 1444,‌ 1800 572 8031
  • Chargeable:‌ 080-2202 1500
info@ktkbank.com
Ujjivan Small Finance Bank
  • Toll-free: 1800 208 2121 
  • NRI Helpline No: 080 6868 2121
customercare@ujjivan.com
Federal BankToll-free: 1800 425 1199, 1800 420 1199contact@federalbank.co.in
IndusInd Bank022 68577777, 022 44066666, 022 42207777, 1860 267 7777reachus@indusind.com
IIFL Bank
  • Toll-free: 1860 267 3000, 7039 050 000
  • IVR: +91 22 4007 1000
cs@indiainfoline.com, customergrievances@indiainfoline.com
Bank of India
  • Toll-free: 1800 220 229, 1800 103 1906
  • Chargeable: 022 40919191
BOI.CallCentre@bankofindia.co.in
Aditya Birla Capital1800 270 7000finance@adityabirlacapital.com
HDB Financial Services (HDBFS) Personal Loan+91 44 4298 4541customer.support@hdbfs.com
Fullerton IndiaToll-free: 1800 103 6001 namaste@fullertonindia.com
IDBI Bank
  • Toll-free: 1800 209 4324, 1800 22 1070 
  • Chargeable: 022 67719100, 0091 22 67719100
NA
Karur Vysya BankToll-free: 1860 258 1916customersupport@kvbmail.com
South Indian BankToll-free: 1800 425 1809, 1800 102 9408 customercare@sib.co.in
Indian Overseas Bank

Toll-free: 1800 890 4445,

1800 425 4445

NA
RBL Bank+91 22 6115 6300customercare@rblbank.com
Punjab National Bank
  • Toll-free: 1800 180 2222, 1800 103 2222
  • Tolled No.: 0120 2490000
  • Landline: 011 28044907
care@pnb.co.in
Bank of MaharashtraToll-free: 1800 233 4526, 1800 102 2636mahaconnect@mahabank.co.in
Central Bank of IndiaToll-free: 1800 22 1911cbsnethelp@centralbank.co.in

Additional Info: Best Home Loan Interest Rates @6.70%

Home Loan Customer Care Number

Every bank, non-banking financial company (NBFC), and housing finance company (HFC) has its own home loan customer care team that looks after the queries and complaints of its existing as well as new housing loan borrowers.

Each lender provides a dedicated home loan helpline number to resolve the issues of home loan customers. Apart from contacting the customer care team via call, you can also contact them through chatbot email, SMS or missed call. You can also share your feedback or complaint online by filling up the complaint redressal form.

Additional Info: Also check LIC Home Loan Customer Care Number

Home Loan Subsidy Customer Care Number

Following are the Pradhan Mantri Awas Yojana (PMAY) or home loan subsidy customer care numbers:

Central Nodal Agency (CNA)E-mailToll-free Number
NHBclssim@nhb.org.in1800-11-3377, 1800-11-3388
HUDCOhudconiwas@hudco.org1800-11-6163
SBIclss.pmayurban@sbi.co.in1800-11-2018

Additional Info: Also check How to Apply for Pradhan Mantri Awas Yojana

Home Loan Customer Care Toll-free Helpline Number 24x7

Almost every home loan providers has a national toll-free phone number that can be reached by customers for a resolution to any query they might have. The larger banks have exclusive toll-free numbers for home loans and a different toll-free number for other product-related queries. That is because the home loan-related queries and issues can be numerous compared to other products.

The queries could range from the information required for different home loan products, asking about home loan eligibility, charges, documentation, EMI and repayment schedule, subsidy and discounts on interest amount, the outstanding amount on the home loan, home loan balance transfer, home loan top-up, wrong transaction made on your home loan, home loan approval or disbursal status query, and so on. 

All these queries and issues can be resolved on the bank’s toll-free lines. These customer care lines aim to provide the highest level of customer care service with a quick and efficient resolution to all your credit and banking queries. 

Additional Info: Also check HDFC Home Loan Customer Care

Grievance Redressal Mechanism

All banks and other housing loan providers in India have a well-structured grievance redressal mechanism that takes care of all the complaints of their customers. While most banks usually target at resolving the issues and concerns immediately of the customers at the Branch Manager level, if the customer is unsatisfied with the provided response, they can escalate it to the Nodal Officer or the Regional or Principal Nodal Officer for higher-level attention. 3

Most banks try to acknowledge and provide a solution to the grievance within 10 days of receiving it. In case you are still unsatisfied with the way the issue was handled, you can approach the Banking Ombudsman for redressal, as the last recourse. You can find the details about how to contact the Ombudsman on the Reserve Bank of India website. All banks look into the grievance redressal seriously and make every effort to satisfy the customer with an appropriate resolution.

Some banks in India even have a fixed day as a ‘Customer Day’ once a month, where customers can have a meeting with the concerned bank’s executives without any prior appointment. You can utilize this opportunity to meet with top bank executives and request additional support regarding your concerned issue.

SEBI Complaint Redressal System

There can be occasions when you may have a complaint against a listed company or intermediary registered with SEBI. For such a complaint, your first step is to approach the concerned company against whom you have a complaint. If you are not satisfied with their response, you should know whom you should contact to get your issue resolved.

SEBI takes up any complaints related to issues and transfer of securities as well as non-payment of dividends with listed companies. Also, SEBI takes up complaints against various intermediaries registered with it and related issues.

You can lodge your complaint with SEBI online on SCORES and subsequently view its status.

Register or login at the below link to lodge your complaints:

https://scores.gov.in/scores/Welcome.html

Different Customer Care Helplines

Apart from general customer care helplines, many banks also offer dedicated lines for specific departments. For example, banks having a strong NRI customer base usually have customer service numbers exclusively for their NRI customers to handle their requests. Similarly, many banks have segregated helpdesks to help with loans or deposit enquiries. 

If a lender gets a lot of customer queries regarding home loans and other credit products, they might set up a helpline for customers to deal exclusively with loan-related matters. This helps banks in providing a faster response in a shorter time period and enables them to provide efficient service to the customer.

For example, a bank might be getting a lot of queries from customers regarding their housing loan schemes, such as what is the repayment tenure, interest rate & processing charges, the maximum loan amount, eligibility criteria, prepayment penalties, late payment penalties, special interest rates for women, documents required, and so on.

The dedicated NRI helpdesk of a bank will help overseas customers with home loan schemes for NRIs and other credit products, forex questions, or information for opening an NRE or NRO account. This helpdesk will answer questions specific to NRI customers. There might be different interest rates, eligibility, tenure and terms for home loans for NRIs as compared to domestic customers. Therefore, a dedicated helpline will have staff that are trained in the department specifically and will be able to offer specialized information quickly.

Following are some common types of customer care helplines provided by banks in India:

  • Internet Banking Help Desk: Internet banking is gaining popularity among customers and banks have now started to set up a helpdesk exclusively to answer queries related to internet or e-banking. Certainly, a new e-banking customer may have several questions like how to register for it, how to get a user name and password, how it works, what information is available, what transactions are possible with Net Banking, and so on. Increasing adoption of Net-banking by customers for many routine queries like account balance checks or bank statements also saves a lot of time of the customer care resources of the bank which could be redirected elsewhere.
  • Customer Care Via SMS: Apart from toll-free or chargeable helpline numbers, banks are now increasingly providing SMS-based customer care services to their customers. You can send a message to a dedicated number of the concerned bank to get information about multiple products and services. This type of SMS customer service is another way by using which banks enable their customers to resolve routine service requests instantly and independently, without having to contact a customer care representative by phone, fax or email. 
  • Social Media Platforms: Social media has gained so much popularity among the public that now banks too have started using it to interact with their customers and help them resolve any queries related to home loans or any other banking products. You can simply log in to the official social media pages of the respective banks and provide your feedback or raise any concerns.

Additional Info: Apply SBI MaxGain Home Loan @6.70%

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Home Loan Customer Care Number FAQs

How can I talk to bank customer care?

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You can talk to the bank’s customer care via various modes as mentioned below:

  • Calling a toll-free or non toll-free customer care number.
  • Sending an email to the customer care team.
  • Sending your concern via a post to the address of the bank.
  • Visiting the nearby branch of the bank.
  • Utilizing the missed call service for a callback.
  • Through Whatsapp.
  • Through SMS.
  • By typing in and submitting your query on the online redressal system of the bank.

How can I check my home loan subsidy?

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You can track your Pradhan Mantri Awas Yojana or home loan subsidy status application status online easily with the following steps:

  • Visit the official website of the PMAY scheme, i.e. http://pmaymis.gov.in/.
  • Then go to the ‘Citizen Assessment’ option given on the taskbar.
  • Now select the ‘Track your Assessment status’ option from the dropdown menu given under the Citizen Assessment.
  • You will be redirected to another page called ‘Track Application Status’ after clicking on ‘Track your Assessment status’.
  • Choose one of the two below-mentioned options.
    • ‘By Name, Father's Name & Mobile No’
    • Assessment ID
  • If you choose the first option, you will have to enter details like the name of your state, district, and the city provided in the dropdown menu. You will also have to enter your name and your father’s name along with your mobile number.
  • If you choose the second option, you will just need to enter your assessment ID provided at the time of the application. You will also be required to enter your phone number mentioned in the application form.
  • Once you enter the details mentioned above into the system, you can click on the submit button to view your home loan subsidy status for the PMAY scheme.

How can I check my home loan balance?

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You can check your home loan balance either online or offline through any of the following ways:

  • Through the loan tracking page
  • Through net banking
  • Through the mobile of the loan provider
  • By calling the home loan customer care number of the bank
  • Through SMS
  • Through your loan statement

Is customer support available 24x7?

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Customer support may or may not be available 24x7. It depends on the working policy of the bank.

Do home loan departments in banks have a dedicated customer care number?

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Nowadays, most banks have a dedicated customer care number for home loan queries. It depends on how many queries are generated each day regarding home loans.

What are the services offered through home loan customer care?

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You can share your feedback and suggestion, raise a complaint or ask any query regarding home loans with the home loan customer care team of the bank.

What should I do if my grievance hasn’t been resolved by home loan customer care?

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You can submit your complaint to the redressal mechanism system for a satisfactory response if your grievance has not been resolved by home loan customer care.