Home loan customer care team of housing loan providers can help you with resolving all your complaints and queries regarding home loans. Usually, home loan customer care services are available 24x7 via various offline and online mediums. You can contact the housing loan customer care team regarding any query, feedback, complaint or suggestion.
Following are the home loan customer care numbers and email addresses of top home loan providers in India:
|Banks||Helpline Number||Email Id|
|HDFC||Raise query at: https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx|
|ICICIemail@example.com, firstname.lastname@example.org, email@example.com|
|Bajaj Finserv||Toll-free: 1800 103 3535||Raise query at: https://www.bajajfinserv.in/raise-a-request|
|Indiabulls||Toll-free: 1800 572 firstname.lastname@example.org, email@example.com|
|Home Credit||+91 124 662 firstname.lastname@example.org|
|Kotak Mahindra Bank||1860 266 2666||Raise query at https://www.kotak.com/en/help-center.html|
|Bank of Barodaemail@example.com|
|Standard Chartered Bankfirstname.lastname@example.org, Priority.Banking@sc.com|
|Tata Capital||Toll-free: 1800 267 email@example.com, firstname.lastname@example.org|
|Ujjivan Small Finance Bankemail@example.com|
|Federal Bank||Toll-free: 1800 425 1199, 1800 420 firstname.lastname@example.org|
|IndusInd Bank||022 68577777, 022 44066666, 022 42207777, 1860 267 email@example.com|
|IIFL Bankfirstname.lastname@example.org, email@example.com|
|Bank of India||BOI.CallCentre@bankofindia.co.in|
|Aditya Birla Capital||1800 270 firstname.lastname@example.org|
|HDB Financial Services (HDBFS) Personal Loan||+91 44 4298 email@example.com|
|Fullerton India||Toll-free: 1800 103 firstname.lastname@example.org|
|Karur Vysya Bank||Toll-free: 1860 258 email@example.com|
|South Indian Bank||Toll-free: 1800 425 1809, 1800 102 firstname.lastname@example.org|
|Indian Overseas Bank|
Toll-free: 1800 890 4445,
1800 425 4445
|RBL Bank||+91 22 6115 email@example.com|
|Punjab National Bankfirstname.lastname@example.org|
|Bank of Maharashtra||Toll-free: 1800 233 4526, 1800 102 email@example.com|
|Central Bank of India||Toll-free: 1800 22 firstname.lastname@example.org|
Every bank, non-banking financial company (NBFC), and housing finance company (HFC) has its own home loan customer care team that looks after the queries and complaints of its existing as well as new housing loan borrowers.
Each lender provides a dedicated home loan helpline number to resolve the issues of home loan customers. Apart from contacting the customer care team via call, you can also contact them through chatbot email, SMS or missed call. You can also share your feedback or complaint online by filling up the complaint redressal form.
Additional Info: Also check LIC Home Loan Customer Care Number
Following are the Pradhan Mantri Awas Yojana (PMAY) or home loan subsidy customer care numbers:
|Central Nodal Agency (CNA)||Toll-free Number|
Additional Info: Also check How to Apply for Pradhan Mantri Awas Yojana
Almost every home loan providers has a national toll-free phone number that can be reached by customers for a resolution to any query they might have. The larger banks have exclusive toll-free numbers for home loans and a different toll-free number for other product-related queries. That is because the home loan-related queries and issues can be numerous compared to other products.
The queries could range from the information required for different home loan products, asking about home loan eligibility, charges, documentation, EMI and repayment schedule, subsidy and discounts on interest amount, the outstanding amount on the home loan, home loan balance transfer, home loan top-up, wrong transaction made on your home loan, home loan approval or disbursal status query, and so on.
All these queries and issues can be resolved on the bank’s toll-free lines. These customer care lines aim to provide the highest level of customer care service with a quick and efficient resolution to all your credit and banking queries.
Additional Info: Also check HDFC Home Loan Customer Care
All banks and other housing loan providers in India have a well-structured grievance redressal mechanism that takes care of all the complaints of their customers. While most banks usually target at resolving the issues and concerns immediately of the customers at the Branch Manager level, if the customer is unsatisfied with the provided response, they can escalate it to the Nodal Officer or the Regional or Principal Nodal Officer for higher-level attention. 3
Most banks try to acknowledge and provide a solution to the grievance within 10 days of receiving it. In case you are still unsatisfied with the way the issue was handled, you can approach the Banking Ombudsman for redressal, as the last recourse. You can find the details about how to contact the Ombudsman on the Reserve Bank of India website. All banks look into the grievance redressal seriously and make every effort to satisfy the customer with an appropriate resolution.
Some banks in India even have a fixed day as a ‘Customer Day’ once a month, where customers can have a meeting with the concerned bank’s executives without any prior appointment. You can utilize this opportunity to meet with top bank executives and request additional support regarding your concerned issue.
There can be occasions when you may have a complaint against a listed company or intermediary registered with SEBI. For such a complaint, your first step is to approach the concerned company against whom you have a complaint. If you are not satisfied with their response, you should know whom you should contact to get your issue resolved.
SEBI takes up any complaints related to issues and transfer of securities as well as non-payment of dividends with listed companies. Also, SEBI takes up complaints against various intermediaries registered with it and related issues.
You can lodge your complaint with SEBI online on SCORES and subsequently view its status.
Register or login at the below link to lodge your complaints:
Apart from general customer care helplines, many banks also offer dedicated lines for specific departments. For example, banks having a strong NRI customer base usually have customer service numbers exclusively for their NRI customers to handle their requests. Similarly, many banks have segregated helpdesks to help with loans or deposit enquiries.
If a lender gets a lot of customer queries regarding home loans and other credit products, they might set up a helpline for customers to deal exclusively with loan-related matters. This helps banks in providing a faster response in a shorter time period and enables them to provide efficient service to the customer.
For example, a bank might be getting a lot of queries from customers regarding their housing loan schemes, such as what is the repayment tenure, interest rate & processing charges, the maximum loan amount, eligibility criteria, prepayment penalties, late payment penalties, special interest rates for women, documents required, and so on.
The dedicated NRI helpdesk of a bank will help overseas customers with home loan schemes for NRIs and other credit products, forex questions, or information for opening an NRE or NRO account. This helpdesk will answer questions specific to NRI customers. There might be different interest rates, eligibility, tenure and terms for home loans for NRIs as compared to domestic customers. Therefore, a dedicated helpline will have staff that are trained in the department specifically and will be able to offer specialized information quickly.
Following are some common types of customer care helplines provided by banks in India:
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You can talk to the bank’s customer care via various modes as mentioned below:
You can track your Pradhan Mantri Awas Yojana or home loan subsidy status application status online easily with the following steps:
You can check your home loan balance either online or offline through any of the following ways:
Customer support may or may not be available 24x7. It depends on the working policy of the bank.
Nowadays, most banks have a dedicated customer care number for home loan queries. It depends on how many queries are generated each day regarding home loans.
You can share your feedback and suggestion, raise a complaint or ask any query regarding home loans with the home loan customer care team of the bank.
You can submit your complaint to the redressal mechanism system for a satisfactory response if your grievance has not been resolved by home loan customer care.