HDFC Home Loan Customer Care

Get the latest account-related information from HDFC Bank home loan customer care. The 24X7 support ensures anytime access. From toll-free numbers to missed call services, get information at your convenience. Dedicated city-wise helpline numbers cater to the pan India customer base. Call, email, chat, SMS, or give a missed call; HDFC Bank home loan customer care is accessible through all routes.

HDFC Home Loan Customer Care Numbers

Here you will get all the contact and address details made available by HDFC Bank for smooth and guided customer assistance at home. The primary HDFC home loan customer care nos. are -

  • For Ahmedabad / Bangalore / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune dial 61606161 
  • For Chandigarh / Cochin / Indore / Jaipur / Lucknow dial 6160616

It is important to prefix the STD codes of the locations as specified in the directory. Please prefix the STD code of the respective location. Here’s a list of the HDFC home loan customer care number distributed as per the cities:

HDFC Bank Customer Care Phone Banking Numbers in India
Ahmedabad 079 61606161
Bangalore080 61606161
Chandigarh0172 6160616
Chennai044 61606161
Cochin0484 6160616
Delhi and NCR011 61606161
Hyderabad040 61606161
Indore0731 6160616
Jaipur0141 6160616
Kolkata033 61606161
Lucknow0522 6160616
Mumbai022 61606161
Pune020 61606161
Aurangabad02406710600/601
Bhopal0755- 2780000

If you are a resident of some other city, then you can input the postal code of your area or mention the address on the official grievance website of the HDFC bank, and you will immediately receive helpline numbers for your further assistance.

Additional Information know Personal loan Customer Care Details For Different Banks.

HDFC Home Loan Toll-Free Helpline Numbers

HDFC provides its Toll-free customer care services via their helpline numbers that are timely attended to for quicker resolutions. Just dial 080 1606161. Through this hotline number, you’ll reach the end of your problems by following these simple steps:

  • On dialling, you’ll hear “Namaskar. Welcome to HDFC Bank”. Then you will be redirected to avail benefits from the following options:
  • To continue in English dial 1, in Hindi dial 2, in Kannada dial 3, etc. (regional language options basis the region-wise toll-number provided)
  • On selection of your preferred language, you’ll be guided by to select:

a. Dial 1 - for details on the bank account, credit card, loan or any other services.

b. Dial 2 - to report loss or damage of credit or debit card issued in the holder’s name.

c. Or to dial ‘*’ in case you need to change the language selected previously

  •  If you press 1 for your loan queries or concerns, you’ll be presented with these options:

a. Dial 1 - For Bank account details.

b. Dial 2 - For credit card details and queries.

c. Dial 3 - For loan

d. Dial 4 - For Demat account details.

e. Dial 5 - For prepaid or forex card related queries.

f. Dial 8 To return to the main menu.

On selecting your preferred concern, you’ll then be connected to the expert on the subject and get immediate assistance on your problem. To fasten up the process, make sure you have all your Home Loan related documents in place and available at the time of the call. The expert on call usually cross-checks your information to understand your case in detail before proceeding ahead with the call. 

Similarly, if you have specifically complaint related issues, you can dial 18002583838, and you’ll immediately hear a disclaimer stating that this number is for complaints and not queries.  Moving forward, you will be connected to the related bank executive, and your call will be transferred to the concerned loan department and then taken over. Again, make sure your documents and policy details are in place for a smoother, hassle-free, resolution based call.

Here’s a list made for your city-based toll-free numbers made available by HDFC Bank:

City                                     Toll Free Numbers
Ahmedabad(079) 61606161
Bangalore(080) 61606161
Chandigarh(0172) 61606161
Chennai(044) 61606161
Cochin(0484) 61606161
Mumbai(022) 61606161
New Delhi and NCR(011) 61606161
Pune(020) 61606161
Hyderabad(040) 61606161
Indore(0731) 61606161
Jaipur(0141) 61606161
Kolkata(033) 61606161

If you are a resident of some other city, then you can input the postal code of your area or mention the address on the official grievance website of the HDFC bank, and you will immediately receive a toll-free helpline number to guide you ahead.

City wise HDFC Head Office Address

In case you wish to visit the bank for a personalised experience with your new HDFC Bank Home Loan application or to take an insight regarding your existing home loan details, here’s a list of the head office addresses of HDFC Bank:

Area of OperationCentreAddress and  Contact details
Andhra Pradesh and TelanganaHyderabad

Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034

Tel: 040 - 6792 1327

Phone Banking: Hyderabad: 61606161,

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and TripuraGuwahati

Address: HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati

Tel: 033-44065165, Assam-781005

PhoneBanking: Assam/ Arunachal Pradesh / Manipur / Meghalaya / Mizoram / Nagaland / Tripura: 1860 267 6161

BiharPatna

Address: HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801 / 432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001, Bihar - India

Phone no: 033-44065165

PhoneBanking: 1860 267 6161

ChattisgarhRaipur

Address: HDFC Bank Ltd,179, M P Nagar, Zone-II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.)

Mobile:74898 60375

PhoneBanking: Indore: 6160 616

DelhiDelhi

Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002

Tel: 0124 4664245

PhoneBanking: Delhi: 6160 6161

Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuAhmedabad

Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009

Tel: 079-66001069

PhoneBanking: Ahmedabad: 6160 6161

Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.Chandigarh

Address: HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh.

Tel: 0172 -3924866

PhoneBanking: Chandigarh: 6160 616

Jammu and KashmirJammu

Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002

Tel: 0124 4664245

PhoneBanking: Jammu & Kashmir: 1860 267 6161

KarnatakaBangalore

Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041

Mobile: 9336820290

PhoneBanking: Bangalore: 6160 6161

Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).Thiruvananthapuram

Address: HDFC Bank Ltd Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram - 695010

Tel No: 0471 - 4253303

PhoneBanking: Kochi: 6160 616, Rest of Kerala, Union Territory of Puducherry (only Mahe Region), Union Territory of Lakshadweep: 1860 267 6161

Madhya PradeshBhopal

Address: HDFC Bank Ltd, 179, M P Nagar, Zone-II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.)

Mobile:74898 60375

PhoneBanking: Indore: 6160 616

Districts of Mumbai, Mumbai Suburban and ThaneMumbai I

Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013

Tel : (022) 33958663

PhoneBanking: Mumbai: 6160 6161

Maharashtra (except the districts of Mumbai, Mumbai Suburban and Thane) and GoaMumbai II

Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013

Tel : (022) 33958663

OdishaBhubaneswar

Address: HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No - D, Baramunda, Bhubaneswar - 751003

Tel - 033-44065165

PhoneBanking: 1860 267 6161

RajasthanJaipur

Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021, Rajasthan

Tel: 0141-2353326

Phone Banking: Jaipur - 6160616

Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsChennai

Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002.

Tel no: 044 28616424

PhoneBanking: Chennai: 6160 6161 Rest of Tamil Nadu / Pondicherry, Andaman and Nicobar Islands: 1860 267 6161

Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)Kanpur

Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow

Tel No.: 0522-3019135

PhoneBanking: Lucknow: 0522 -6160 616 Rest of Uttar Pradesh: 1860 267 6161

West Bengal and SikkimKolkata

Address: HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata - 700 001

Tel: 033-44065165

PhoneBanking: Kolkata: 6160 6161 Rest of West Bengal / Sikkim: 1860 267 6161

HDFC Bank Corporate Office Contact Address

  • HDFC Bank Ltd Corporate Office Address: HDFC Bank Ltd 1st Floor, C.S.No.6/242, Senapati Bapat Marg, Lower Parel, Mumbai 400013, Maharashtra, India
  • HDFC Bank Ltd Corporate Office Phone Number: +91-7573919585
  • HDFC Bank Ltd Corporate Office Email ID: support@hdfcbank.com

HDFC Home Loan Customer Care Email

HDFC home loan customer care helps home credit borrowers with respect to the advance application cycle. In case of any concerns, queries, or complaints, you can connect with the bank directly via:

HDFC home loan compliance contact number- 022-6631 6000. 

You can likewise raise a complaint online by keeping in touch with the Bank's compliance official at investorcare@hdfc.com.

HDFC Social Media Contact Points

To know more updates and stay in touch with the offers and deals or important announcements, follow the official handles of HDFC on various communication platforms. Here’s a list of all of them:

HDFC Bank Facebook Handlewww.facebook.com/HDFC.bank
HDFC Bank Twitter Handlehttps://twitter.com/Hdfc_Bank
HDFC Bank Instagram Handlewww.instagram.com/hdfcbank
HDFC Bank YouTube Channelwww.youtube.com/user/hdfcbank
HDFC Main Websitewww.hdfcbank.com

Contact Details of HDFC Bank Principal Nodal Officer and Zonal Officer

Sometimes it is possible that you may need to address your specific queries or concerns to the Nodal Officer or the Zonal officer of your branch. Here’s a detailed city-wise list made available to you for the same. 

Please make sure you only take serious and prioritised grievances or concerns while approaching these officers.

Principal Nodal Officer for HDFC Bank Ltd.

Mr. Ripal Kiritkumar Sheth

HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West,  Mumbai 400013

Fax number: 022-30788580

Further breaking down the list of city-wise Zonal Officers for your assistance

Zonal Officers
Area of OperationCentreNodal Officer Contact No.
Andhra Pradesh and TelanganaHyderabadAnil Varughese040 - 6792 1327
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and TripuraGuwahatiRamadoss Ramaswamy033-44065165
BiharPatnaRamadoss Ramaswamy033-44065165
ChhattisgarhRaipurVikas Vijayvergiya74898 60375
DelhiDelhi ISantosh Sinha0124-4664245
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuAhmedabadAlpa Kothari079-66001069
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar PradeshDelhi II (Haryana NCR)Santosh Sinha0124-4664245
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.ChandigarhAshok Puri0172 -3924866
Jammu and KashmirJammuSantosh Sinha0124-4664245
JharkhandRanchiRamadoss Ramaswamy033-44065165
KarnatakaBangaloreAnuraag Gupta9336820290
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).ThiruvananthapuramJitheesh Janardhanan0471 - 4253303
Madhya PradeshBhopalVikas Vijayvergiya74898 60375
Districts of Mumbai, Mumbai Suburban and ThaneMumbai IRavi Mukherjee022 - 33958663
Maharashtra (except the districts of Mumbai, Mumbai Suburban and Thane) and GoaMumbai IIRavi Mukherjee022 - 33958663
OdishaBhubaneswarRamadoss Ramaswamy033-44065165
RajasthanJaipurParul Sharma0141-2353326
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsChennaiSundar Krishnamoorthy044-28616424
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)KanpurSameer Tiwari0522-3019135
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)DehradunSameer Tiwari0522-3019135
West Bengal and SikkimKolkataRamadoss Ramaswamy033-44065165
Principal Nodal Officer
Mumbai CorporateMs Zenobia Neville Mehta022- 62841505

HDFC Grievance Redressal Policy

HDFC Bank goes out of the way to make sure all its customers are satisfied and at ease with their services availed. To get in touch with the bank regarding any of your concerns, you can follow up through any of these below-mentioned touchpoints:

  • Option 1: Meet the Grievance Redressal Officer at your nearest HDFC Life branch.
  • Option 2: Write to the bank from your registered email ID at service@HDFCLife.com
Grievance Redressal Cell (Banking Products)
Call:Monday to Saturday
1800 266 40609:30am to 5:30pm
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
Grievance Redressal Cell (Credit Cards)
Call:Monday to Saturday
044 - 610849009:30am to 5:30pm
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays.
  • To know more details regarding the HDFC Grievance Redressal policy

Please note that the branches are closed on Sundays, national holidays and region-specific public holidays.

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NRI Phone Banking Numbers

You can also refer to the helpline numbers below for all the NRI account or loan related queries and help needed from HDFC Bank:

CountryFor NRI account opening assistanceFor existing account holders’ queries
USA855-207-8106855-999-6061
Canada855-846-3731855-999-6061
UK800-756-2993NA
Singapore800-101-2798800-101-2850
Other CountriesNA91-2267606161

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FAQs About HDFC Home Loan Customer Care

✅ How can I call HDFC customer care?

You can get in touch with HDFC Bank customer care service for all your Banking needs on their toll-free helpline numbers made available regionally as well as of the official branch. 

Before getting in touch, make sure you have the following documents in place: Card number and associated PIN or Customer Identification Number (Cust ID) and Telephone Identification Number (TIN) ready to access your account. 

Please note that the branches are closed on Sundays, national holidays and region-specific public holidays. However, in case you want to report a loss or theft of your Debit / Credit / ATM / Forex / Prepaid / Bearer Card, the bank is primarily available 24 hours on all days, including Sundays and Holidays. 

For Ahmedabad / Bangalore / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune dial 61606161 

For Chandigarh / Cochin / Indore / Jaipur / Lucknow dial 6160616

✅ How can I complain to HDFC Bank Online?

HDFC Bank provides a detailed complaint form on their official website; you can access the form here - https://leads.hdfcbank.com/applications/webforms/apply/complaint_form_new.asp

For your queries or feedback, you can fill this form made available by HDFC Bank here - https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx?_ga=2.46803363.544552228.1558341830-1348163163.1558341830

You can also raise a complaint online by keeping in touch with the Bank's compliance official at investorcare@hdfc.com for all your loan related queries.

✅ How can I know my HDFC Bank customer number?

Your Customer Number is your unique identification number provided by HDFC Bank for all of their customers holding a Savings/ Current Account with the bank. It is vital to save your unique ID number for future referrals in case of assistance or any similar requirement with the bank.

In case the same has been lost, you can retrieve your Customer ID online in 3 simple steps:

1. Fill in your registered mobile number with the bank, your PAN card number, and your Date of Birth as per the officially submitted documents at the Bank.

2. You will immediately receive an OTP on your number for authentication and verification of your identity. 

3. Instantly, your unique Customer ID will be presented to you then and there.

You can do the same and retrieve your number here - https://netbanking.hdfcbank.com/netbanking?_ga=2.81821270.1359717081.1625223177-653697435.1624893213

✅ How can I check my HDFC complaint status?

Whenever you file a complaint with the bank regarding any of your requirements, you are immediately given a unique Complaint reference number that can be tracked for updates regarding that specific query. Make sure you receive this number in case the bank misses it, and save this information until your problem has been resolved.

For smooth and transparent processing of complaints and queries, HDFC Bank provides their complaint tracker facility wherein you have to put in your complaint reference number, and you’ll receive all the details on the status of the same.

You can track your complaint here - https://leads.hdfcbank.com/applications/misc/CST/cstracker.aspx

✅ Where is the head office of HDFC Bank?

HDFC Bank’s head office is located in Mumbai, Maharashtra. Here is the address of the same:

HDFC House, H T Parekh Marg, 165-166,Backbay Reclamation, Churchgate,Mumbai - 400 020

For any assistance needed from the Head office directly, you can connect with the bank at - Tel:  +91 (22) 66316000, Fax: +91 (22) 22046834