ICICI Credit Card Customer Care

ICICI Credit Card Customer Care like the bank’s cards is one of the best customer care services today. The bank offers some top-of-the- line cards with amazing features and benefits for its clients and an aqualiy high quality ICICI Credit Card Customer Care service to back them up. Read on to learn more.

ICICI Credit Card Customer Care

ICICI (Industrial Credit and Investment Corporation of India) Bank is one of the top four Indian banks and a leading multi-national Indian financial services company. The bank extends a thorough and transparent customer support and service for its personal, private & corporate banking consumers, including credit card users.

Typically, a customer can raise a complaint for their personal or corporate banking experience and/or credit cards in following ways:

1. Phone:

ICICI Bank Exclusive Customer Care Number (Toll Free) is 1800-103-8181

All Customer Care officers are available from 8:00 AM to 8:00 PM from Monday to Saturday. You can register your complain 24 X 7 on Helpline to Interactive Voice Response system.

For unresolved queries call 1800 200 3344 between 9:00 AM to 6:00 PM from Monday to Friday.

Do share the Service Request Number or SRN (numeric digits only).

Your complaint should not be older than 2 months. Also, call from your registered mobile number.

Additional Information: know Personal loan Customer Care Details For Different Banks.

State Wise ICICI Bank Customer Care Numbers are shared below:

ICICI Bank customer care email id: customer.care@icicibank.com

LOCATIONPersonal BankingWealth/Private BankingCorporate/ Business Banking/Retail Institutional Banking Customers
Ahmedabad07933667777/079444550000793344339907933446699
Andhra Pradesh730666777773064433997306446699
Assam986466777798644433998822446699
Bangalore08033667777/ 080444550000803344339908033446699/ 08044456000
Bhopal075533667770755334433907553344669/ 07554445600
Bhubaneswar067433667770674334433906743344669
Bihar810266777781024433998102446699
Chandigarh01723366777/ 017244455000172334433901723344669/ 01724445600
Chattisgarh909866777781034433997879446699
Chennai04433667777/ 044444550000443344339904433446699/ 04444456000
Dehradun013533667770135334433901353344669
Delhi01133667777/ 011444550000113344339901133446699/ 01144456000
Gurgaon01243366777/ 012444455000124334433901243344669/ 01244445600
Ernakulam048433667770484334433904843344669
Goa902166777773044433997304446699
Gujarat800066777783064433998690446699
Haryana901766777790174433999541446699
Himachal Pradesh981766777798174433999625446699
Hyderabad04033667777/040444550000403344339904033446699/04044456000
Jaipur01413366777/ 014144455000141334433901413344669/ 01414445600
Jammu & Kashmir901866777790184433999018446699
Jharkhand810266777781024433998102446699
Karnataka808866777780884433999019446699
Kerala902066777790204433998590446699
Kolkata03333667777/033444550000333344339903333446699/03344456000
Lucknow05223366777/052244455000522334433905223344669
Madhya Pradesh909866777781034433997879446699
Maharashtra902166777773044433997304446699
Mumbai02233667777/022444550000223344339902233446699/02244456000
Orissa969266777777354433999778446699
Panaji083233667770832334433908323344669
Patna061233667770612334433906123344669
Punjab73076677777307443399Punjab: 9023446699
Rajasthan787766777789554433999529446699
Raipur077133667770771334433907713344669/ 07714445600
Ranchi065133443390651334433906513344669
Shimla017733667770177334433901773344669
TamilNadu730566777790254433998695446699
Telangana730666777773064433997306446699
Uttar Pradesh808166777783034433998303446699
Uttarakhand808166777783034433998303446699
West Bengal810166777798324433999641446699

ICICI Bank Contact Numbers of Global Offices (for NRIs)

Bahrain+973 17 576 161
Hong Kong+852-22342651, +852- 22342655
Sri Lanka+94 11 4242448
Russia+7 495 981 4988

2. E-mail

For instant access to your complaints and concerns use following ICICI email ids.

ICICI Bank customer care email id: customer.care@icicibank.com

For unresolved queries: headservicequality@icicibank.com

For Wealth Management response: wealthmanagement@icicibank.com

NRIs can send email to: nri@icicibank.com

For DEMAT services: headdematservices@icicibank.com in

3. Resolution through Branch:

Contact branch officials directly for resolution of issues or simply drop complaints/feedback in the branch drop boxes or write in the complaint book available in the branches.

4. Website:

Sharing your views and reviews on ICICI bank website is just a few clicks away.

Visit the feedback page: https://www.icicibank.com/feedback.page and share your compliments and complaints by filling a form.

You can also use assistance of iPal - ICICI Bank Chatbot. Here you will find resolution to most of the frequently asked questions.

You can also log in and register a complaint to the "Account Manager" or "Complaints" section.

Write to the business heads of respective products, if not satisfied with the resolution.

However, if you are still dissatisfied with the resolution, contact Principal Nodal officer at:

The Principal Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051

e-mail to: headservicequality@icicibank.com.

Internal Ombudsman of the Bank

If you want to report your dissatisfaction even after contacting Senior Management and Principal Nodal Officer contact Internal Ombudsman of the Bank for examination.

Additional Info: ICICI Bank Home Loan Customer Care Number

ICICI Bank Customer Grievance Redressal Policy

The ICICI Bank has clearly defined its Customer Grievance Redressal Policy on the official website and outlined the clear framework for addressing and resolving the customer grievances. The policy is designed keeping in mind concerns of both rural as well as urban consumers, and is thus made available in public domain at all bank branches as well as website. Customers can share their views, reviews and complaints via phone, email, website and various social media channels according to their convenience.

The user can further escalate complaints to the next level in case of unsatisfactory resolution of their concerns. The grievance escalation matrix can be accessed on the official website.

To enhance the quality of customer service, ICICI bank also runs several forums on their website and other platforms to review customer grievances.

Complaint Redressal Turnaround Time

Types of CaseTime Required for Resolution
Normal cases7 working days
Fraud cases, Legal cases and cases that need retrieval of documents, including case with old records21 working days
Cases involving 3rd party (other Banks)30 working days
Chargeback related cases45 to 90 working days 
or as per VISA/Master Card policy

In case the bank needs additional time, it will provide details and expected timelines to the customer.

You can check ICICI complaint application status here: https://twitter.com/ICICIBank_Care

In case you have any other doubts or queries on ICICI credit cards, contact MyMoneyMantra at https://www.mymoneymantra.com/contact-us

MyMoneyMantra Toll Free number is 1800 103 4004

Email MMM customer care here: contactus@mymoneymantra.com

Additional Info: Also check How to Use Credit Cards in India?