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Indian Bank Loan Customer Care

Indian Bank is a public sector bank in India that offers various banking products and services. You can contact the Indian Bank customer care team for all your queries and issues. Below are the details of the customer care of the bank including the Indian Bank Personal Loan customer care number, email ID, etc.

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Indian Bank Loan Customer Care

Indian Bank is a public sector bank in India that offers various banking products and services. You can contact the Indian Bank customer care team for all your queries and issues. Below are the details of the customer care of the bank including the Indian Bank Personal Loan customer care number, email id, etc.

Indian Bank Customer Care Number

There are multiple Indian Bank customer care numbers for different purposes. Below re the details:

  • National Indian Bank toll free numbers for customer complaints: 
    • 1800 4250 0000
    • 18004254422
  • Corporate office customer service cell contact numbers:
    • 044-25279978
    • 044-25279979
  • Non-Toll-free Number:
    • 044 - 25262999
    • 044 - 2522 0138
    • 044- 2522 1320

Missed Call Service for Balance Check

Customers can give a missed call from their registered mobile number to the numbers given below to receive their account balance information instantly via SMS:

  • 081087 81085
  • 092895 92895

SMS Service to Block Digital Transactions

To block all digital channels in case of any fraudulent digital transactions, customers can type BLOCK and send an SMS to any of the following numbers:

  • 092310 00001 
  • 092895 92895

Indian Bank Customer Care Email IDs

Following are the Indian Bank email IDs of Indian Bank customer care:

If you have any query, feedback, or complaint about Indian Bank credit card, you can write your concern and send it via email to the following customer care email ID of Indian Bank:

  • creditcard@indianbank.co.in

If you have any concerns regarding other products and services offered by the Indian Bank or even if you have any Indian Bank complaints, send them to the following email addresses: 

  • indmail@indianbank.co.in
  • customercomplaints@indianbank.co.in

Indian Bank Corporate Office Address

You can also share your concern via post to the following address:

Address: Indian Bank, Corporate Office No. 254 - 260,  
Avvai Shanmugam Salai, Royapettah,  
Chennai - 600 014.  
Ph: 044-2813 4401 / 4308 
Fax: 044-28134021
Website: For any products and services-related information of the bank, you can visit the official website of the Indian Bank. Following is the link for their official website: http://www.indianbank.in

Indian Bank Centralized Grievance Redressal System

Existing, as well as new customers of Indian Bank, can lodge their complaints online on the CGRS portal, which is the Customer Grievance Redressal System of the bank.

Following is the step-by-step process to lodge your Indian Bank online complaint on the CGRS portal:

  • Open the CGRS portal by clicking the link: https://apps.indianbank.in/cgrc/frm_cgrs_cust_welcome.aspx
  • Click on ‘continue’ to proceed to lodge the complaint if you haven’t already lodged it, otherwise click on ‘exit’ to exit from the portal.
  • Continue to https://apps.indianbank.in/cgrc/frm_cust_comp.aspx
  • If you have already lodged a complaint enter your Valid Ticket ID and click on ‘Track’ to know its status.
  • To lodge a new complaint, enter the required details as mentioned below:
    • Customer type
    • Name of the complainant (in case of a new customer)
    • Account number (in case of an existing customer)
    • Telephone number
    • Mobile number
    • Email
    • Product/service about which you have a complaint, such as Wealth products, loans, and advances, digital banking, deposits, etc.
    • Product and services in detail
    • Nature of complaint
    • The root cause of complaint
    • Transaction date
    • RR/Transaction Number/ Sequence Number
    • Brief details of your complaint
    • Transaction amount
    • Claimed amount (in Rs.)
    • Enter Branch
    • Terminal ID/ATM ID
    • Card Number
  • Then type the code shown on the screen.
  • Click on ‘Submit’ to lodge the complaint or click on ‘Reset’ if you want to enter the details again.

Guidelines to complain:

  • If you have already lodged your complaint and the status is under progress, do not complain again as it is already taken up for resolution. 
  • As per Indian Bank’s Policy, other than the extraordinary situations, the bank will initiate steps for resolving and replying to your complaint within 21 days. 
  • In case of ATM Cash/ POS/ E-commerce/ AEPS transactions-related complaints, wait for 5 days from the date of the transaction as most transaction failures are re-credited within 5 days. If it does get re-credited within 5 days, you may lodge your complaint in the CGRS portal.
  • In case of IMPS/ UPI/ Internet Banking transactions failure-related complaints, wait for 1 day from the date of the transaction as most of such transaction failures are re-credited within a day. If it does not get re-credited within 2 days from the transaction date, you may lodge complaints in the CGRS portal.

Apart from the above CGRS grievance portal, Indian Bank also provides the following: 

Apply Best Personal Loans offer starting from 10.49%

Now get IDFC First Bank personal loan of Rs. 20000 to Rs. 1 Crore at lowest interest rate starting from just 10.49% per annum and the processing fee is 3.5% of the sanctioned limit + GST.

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Indian Bank Loan Customer Care FAQs

Where should I contact to block digital transactions in case of any fraud?

To block all digital channels in case of any fraudulent digital transactions, you can type BLOCK and send an SMS to any of the following numbers:

  • 092310 00001 
  • 092895 92895

On which number can I send an SMS to Indian Bank to receive their account balance information via SMS?

Customers can give a missed call from their registered mobile number to the numbers given below to receive their account balance information instantly via SMS:

  • 081087 81085
  • 092895 92895

What are the contact details of the Nodal Officer for customer service or grievance redressal under the banking ombudsman?

You can contact the Nodal Officer – Head at the following address:
Sri. M Nagarajan
General Manager (CSC)
Indian Bank, Corporate Office,
254-260, Avvai Shanmugham Salai,
Chennai – 600014
Telephone: 044 – 2813 4126.
Email: nodalofficer@indianbank.co.in

What is the Indian Bank toll-free numbers for customer complaints?

Customers can call on the following toll-free numbers to register any complaint regarding Indian Bank or its products and services:

  • 1800 4250 0000
  • 18004254422

What is the contact number for the Indian Bank corporate office customer service cell?

044-25279978
044-25279979

What are the non-toll-free numbers of Indian Bank customer service?

  • 044 - 25262999
  • 044 - 2522 0138
  • 044- 2522 1320