HDB Personal Loan Customer Care

You can call the number mentioned below for any HDB personal loan queries, complaints or feedback: 

+91 44 4298 4541

You can call this number from 10.00 am to 6.00 pm, Monday to Friday and 10.00 am to 2.00 pm on 1st and 2nd Saturdays (excluding national holidays and regional holidays). The regional holidays list is available at all HDB branches.

You can also share your concern regarding HDBFS personal loans via email at the email ID mentioned below:

customer.support@hdbfs.com

If you are still unsatisfied with the response, you can share your concern by filling up the HDB Request/ Query/ Complaint/ Feedback Form. The link for the same is given below:

https://www.hdbfs.com/customer-services/grievance-redressal-insurance-servicess/escalation-form

All you need to do is enter some details as mentioned below and submit the form:

• Policy Number or Application Number:
• Customer First Name
• Customer Middle Name
• Customer Last Name
• Registered Mobile Number
• Registered Email ID
• PAN Card No.
• Date of Birth
• City
• Product 
• Issue Type
• Issue/Complaint description
• Branch Visited
• Branch Contact Person
• Attachment (if any)

Corporate Office Address:

HDB Financial Services Limited,   
Ground Floor, Zenith House,   
Keshavrao Khadye Marg, Mahalaxmi,   
Mumbai - 400034

Tel: 022-49116300 
Email: compliance@hdbfs.com 
Fax: 022-49116666

Registered Office Address:

HDB Financial Services Ltd.,   
Radhika, 2nd Floor,   
Law Garden Road, Navrangpura,   
Ahmedabad - 380009

To provide hassle-free and convenient services, HDB provides a Missed Call facility for loan-related information to its customers. You can get your information on your mobile phone by just giving a missed call from your registered mobile number to the number mentioned below:

080-69856108

Your call made to the number mentioned above will be automatically disconnected after a missed call. After that, you will receive details of your loan account as an SMS based on the service opted for. If you have not registered your contact number in your loan account, you may contact the nearest HDB Branch for registration.

Services available for this facility are:

• Balance inquiry
• Loan details
• EMI clearance status
• Refund
• Application status

The HDFB personal loan redressal system is explained below:

Step 1: Queries/ Feedback/ Complaints

You can contact HDB for any query/complaint through any of its access channels mentioned below:

• Call: You can call on +91 44 4298 4541 from 10.00 am to 6.00 pm, from Monday to Friday and 10.00 am to 2.00 pm on 1st and 2nd Saturdays (excluding national and regional holidays). The list of Regional Holidays is available at all HDB branches.
• Email: You can fill in your Query/Request/Complaint/Feedback and submit the form available under the “Customer Support” section of the official website of HDB. 
• Visit: You can visit your nearest HDB branch to register your concern. Check for your nearest branch by visiting the branch locator: https://www.hdbfs.com/branch/
• Write to: 
  • HDB Financial Services Ltd. 
    Customer Service Cell 
    4th floor Loyal Towers, 
    68/1, Greams Road, M N Office Complex 
    Chennai 600006
• Existing HDB customers can quote their Loan Account Number to HDB’s Customer Support Officer when they call or email. You will get a response within 10 working days.

Step 2: Complaints Redressal

If the resolution provided for your complaint in Step 1 does not meet your expectations or you did not receive a timely response, you can send your escalations to HDB’s Customer Services Manager. 

Click the link mentioned below for Customer Escalations https://www.hdbfs.com/customer-services/customer-support/customer-escalation.

Quote your Ticket/ Request Number with your Loan Account Number to the HDB Customer Escalations Team when you call or email. You will get a response within 10 working days.

Step 3: Grievance Redressal Officer

If you are still not satisfied with the resolution provided in Steps 1 and 2, you can send your escalations to HDB’s Grievance Redressal Officer (GRO). 

• Click the link mentioned below for GRO Escalations https://www.hdbfs.com/customer-services/customer-support/gro-escalation.
• Call: +91 44 42984542 from 10.00 am to 6:00 pm from Monday to Friday (excluding national holidays and Tamil Nadu State holidays).
• E-mail: Click here to register a complaint https://www.hdbfs.com/customer-services/customer-support/gro-escalation
• Write to the GRO:
  • Mr. Harish Kumar 
    HDB Financial Services Limited 
    New No: 128/4F, Old No: Door No. 53 A, 
    4th Floor M. N. Office Complex, Greams Road, 
    Chennai - 600006 
    Telephone - 044 42984542

Quote your Ticket/ Request Number with your Loan Account Number to the HDB Customer Escalations Team when you call or email. You will get a response within 10 working days.

Turnaround Time Frames 

HDB strive to maintain the following turnaround time frames for responding and final resolution to the customer complaints received: