Home Credit Personal Loan Customer Care

Home Credit offers instant personal loans up to Rs. 2 Lakhs at affordable interest rates ranging from 24% to 49% p.a., processing fee of up to 5%, and repayment tenure of 6 to 36 months. These loans can be used for all your financial needs, including travel, medical emergencies, wedding, home renovation, education, and so on. Customers may contact the Home Credit customer care department for several reasons, such as queries related to personal loans, services, grievance redressal, and so on. The Home Credit customer care department can be reached via call, email, branch office visit, and other ways.

Table of Contents: Home Credit Personal Loan Customer Care[Hide]

Home Credit Customer Care Numbers

You can contact at the following Customer Care Numbers for any queries regarding Home Credit Personal Loans:

  • You can call at Home Credit toll free number +91 - 124 - 662 - 8888, on all days between 9:00 AM - 6:00 PM.
  • There is one more Home Credit helpline number, i.e. 1860 - 121 - 6660. This is not a toll free number, standard call charges may apply.

Keep your Contract Number or Registered Mobile Number handy for verification purpose if you are an existing customer of Home Credit.

Home Credit Grievance Redressal Process

If you have already contacted Home Credit customer number given above and still not convinced with the proposed resolution or if you did not get the response within the committed timeline, you can escalate your concern, complaint or feedback to the Grievance Redressal Officer of Home Credit through any of the following ways:

  • Write to:

Mr. Rahul Chauhan, Grievance Redressal Officer,

Customer Care Department

Home Credit India Finance Private Limited

DLF Infinity Towers, Tower C, 3rd Floor, 

DLF Cyber City Phase II, Gurgaon-122002, India

  • Send e-mail to: grievanceofficer@homecredit.co.in
  • Contact at Home Credit contact number of the officer: 0124 6628713

If you are still not satisfied with the resolution provided by the Grievance Redressal Officer, then you can contact the lender’s ombudsperson and escalate your issue. The ombuds office usually resolves all concerns within a TAT of 30 days of the issue being raised to the ombuds office. 

You can reach out to the company’s ombudsperson through any of the following ways:

  • Write a letter to: 

The Ombudsperson,

Home Credit India Finance Private Limited,

Infinity Towers, Tower C, 3rd floor, DLF Phase-2, Gurgaon-122002, India

  • Send e-mail home credit partner helpline no for ombudsperson: ombudsperson@homecredit.co.in
  • Fill up the online form: The form is available on the lender’s official website. You can fill up the form by following the steps mentioned below:
    • Visit Home Credit’s official website.
    • Click on the ‘Contact Us’ tab given on the top of the homepage.
    • A new page will open, click on ‘Ombudsperson’ and then select ‘Customer’.
    • Enter all the required details and then click on ‘Submit’.

If the above home credit loan number or emails are not satisfying you can search for “home credit office near me” and visit the nearest office.

How to Submit a Complaint?

You can submit your complaints, queries, concerns and suggestions through the lender’s website by following the below-mentioned steps:

  • Visit Home Credit’s official website and click on the ‘Contact Us’ tab.
  • A new page will open, select ‘Online Form’ there  and then click on ‘Click Here’.
  • Enter all the necessary details, including your concern or query type, name, current relationship status with the NBFC and so on. 
  • Click on “Submit” button.

Kotak Personal Loan Festival Offer 

Ahead of festival season, Kotak Mahindra Bank has announced Rs 999 flat processing fee offer on Personal Loans. Customers can avail of instant approvals on personal loan applications up to Rs. 20 Lakhs at lowest interest rate starting at 10.25% p.a for maximum of 5 years. 

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Home Credit Personal Loan Customer Care Number FAQs

How do I contact customer service for home credit?

You can contact service for Home Credit through any of the following ways:

  • Call at Home Credit loan customer care number: +91 - 124 - 662 - 8888, on all days between 9:00 AM - 6:00 PM.
  • There is one more Home Credit personal loan customer care number: 1860 - 121 - 6660. This is not a home credit toll free no and standard call charges may apply.
  • Send an email at: care@homecredit.co.in.

Is Home Credit an NBFC?

Yes. Home Credit is an international non-banking financial company or NBFC founded in 1997 in the Czech Republic and headquartered in the Netherlands.

What happens if there is a dispute?

If you have any dispute that needs to be settled down with Home Credit, you can reach the company’s grievance redressal officer through email, visiting the Home Credit office, writing a letter to the concerned officer, or calling at the Home Credit India customer care number. If you are not satisfied with the resolution offered by the officer, you may contact the lender’s ombudsperson.

Is the Home Credit Personal Loan 24×7 service available?

Although the Home Credit phone number is available on all days between 9:00 AM - 6:00 PM, its online chatbot ‘Khushi’ is available 24×7.