IIFL Personal Loan Customer Care

You can call the following IIFL personal loan customer care number for any personal loan-related queries:

• IIFL customer care number: 1860-267-3000 or 7039-050-000.
• Time: 09:30 am to 6:00 pm from Monday to Friday and 09.30 am to 4.00 pm on Saturdays
• Closed on: Sundays and Public Holidays

IIFL personal loan customers can also send their concerns via email at the following email IDs:

reach@iifl.com or reach@iihfl.com

Alternatively, you can also raise a request by submitting an online feedback form. The link for thesame is given below:

https://www.iifl.com/contact-us/raise-a-request

• Customers can visit IIFL Finance branches and hand over a complaint letter to the Branch Manager/ any other branch personnel. It is advised to take an acknowledgement of receipt with the date from the branch personnel you are handing over the complaint letter. You can visit the link mentioned below to locate your nearest branch:

Branch Locator: https://www.iifl.com/finance/locate-us

• Customer can also drop their suggestions and/or complaints in Suggestion/Complaint boxes which are put up at all IIFL branches. These boxes are opened at periodic intervals by the Vigilance Officer and sent to the Customer Service team for action/resolution.
• Also, customers may write down their complaints or concerns in the Complaints Register available at all IIFL branches. The complaint register is checked by the Vigilance Officer periodically and forwarded to the Customer Service team for action/resolution.
• You can write to IIFL at

IIFL Finance Limited   
IIFL House, Sun Infotech Park,   
Road No. 16V, Plot No. B-23,   
Thane Industrial Area, Wagle Estate,   
Thane - 400064

The step-wise escalation matrix or redressal system for IIFL personal loan is explained below:

If you do not receive a response within the dedicated number of days for every level or if you are dissatisfied with the response received, you may escalate the complaint to the next level as mentioned below:

Primary Level

If you are not satisfied with the resolution received from the above channels, you can write to the location-wise Nodal Officers as mentioned below:

You will be required to quote your complaint reference number provided in your earlier interaction, along with your loan account number to help IIFL understand and address your concerns.

You can also contact the Nodal Office Team between 09:30 am to 06:00 am, from Monday to Friday at the following number:

Contact numbers: +91 22-45205810 & +91 22-68178410.

An assurance will be given to you that your will receive a response within 15 days and necessary efforts will be taken to resolve your complaint well before that.

Secondary Level

If you are not satisfied with the resolution received or if you do not hear from IIFL in 15 days, you can write to IIFL’s Principal Nodal Officer Mr Amlan Singh at pno@iifl.com. 

He is available on all working days (including non-public holidays) between Monday to Friday from 09:30 AM to 06:00 PM on +91 22-41035099 (charges for call will be applicable).

Third Level

If you are not satisfied with the resolution received or if you do not hear from IIFL in 30 days, then you may lodge your complaint on the RBI CMS portal i.e. https://cms.rbi.org.in or send your complaint form to the address mentioned below:

Centralised Receipt and Processing Centre,   
Reserve Bank of India, 4th Floor,   
Sector - 17, Chandigarh – 160017   
Toll-free No. – 14448