Tata Capital Personal Loan Customer Care

Personal loan customers can contact Tata Capital loan customer care number on 1860 267 6060 any day from Monday to Saturday between 9:00 a.m. and 8:00 p.m. Please note that the customer service executives cannot be reached on Sundays and public holidays. If your complaint or query remains unsolved at the basic level, it will get escalated to other stages where the bank’s officials will directly communicate with you and provide support until the matter gets resolved.

Tata Capital personal loan customers can reach out to its customer support team through the email support regarding any query, feedback or complaint. You can write your Tata Capital customer complaint to the email addresses given below:  

• Email ID of Tata Capital personal loan customer care for existing customers: customercare@tatacapital.com
• Email ID for all other customers: contactus@tatacapital.com  
   

Existing as well as new personal loan customers of Tata Capital can utilize the customer support online by following the steps mentioned below:  
Existing Customers  

• Visit Tata Capital’s official website and go to the section of ‘Tata Capital Customer Care’.
• Now from the options available, click on the ‘Customer Service’ tab.
• Enter your first and last name in the available spaces on the form.
• Mention your registered mobile number as well as email address in the given boxes.
• Now, select ‘Personal loan’ in the pop-up window given under the ‘Product’ tab.
• Provide your loan ‘Contract Number or Folio Number’ in the allotted box.
• State your queries or concerns clearly in the ‘Comments’ section.
• Then hit the ‘Submit’ button and concern will be addressed soon.   

New Customers  

• Visit Tata Capital’s official website and find out the ‘Tata Capital Customer Care’ section.
• Now click the ‘Apply Now’ tab from the list and provide your full name accurately in the ‘Name’ section in the form.
• Enter your registered mobile number and email address in the given spaces.
• Choose your city from the available dropdown list under the ‘City’ tab.
• Now choose ‘Personal Loan’ from the ‘Product’ list.
• Select ‘Yes’ if you are an existing customer, otherwise select ‘No’.
• Recheck all the particulars entered by your and press on ‘Submit’.  

If you don’t get any solution to your personal loan query or complaint, you can escalate the matter to the next level where the bank’s experts will help to resolve your issues. The stages and steps of escalation are as follows:  

• Visit the official website of Tata Capital.
• Click on the ‘Contact Us’ tab, click on the ‘Customer Grievances’ section from the dropdown list and then choose ‘Consumer Finance’.
• You will find ‘Level 1’ to ‘Level 5’ tabs here. Begin with ‘Level- 1’.

Level 1: It is the basic level of grievance redressal. Here you can call the Tata Capital customer care number toll free at 180 209 6060 or send your queries to customercare@tatacapital.com via email. You will get a response from the Senior Customer Redressal Officer in 3 business days.  
 

Level 2: If you are not satisfied with the resolution given in  Level 1, you can escalate your issue to the next level. Here, mention your ‘Level 1 Complaint Number’ and then click ‘Submit’. You will get a call from a Customer Redressal Officer within 4 working days. You can check the status via the ‘Track Complaint’ tab.  
 

Level 3: If the resolution still doesn’t satisfy you, you can escalate the complaint to Level 3 by submitting your ‘Level 1 Complaint Number’ in the box. The Senior Customer Redressal Officer will contact you within 3 business days.  
 

Level 4: In case you wish to escalate your complaint to the next level, go to the ‘Level 4’ tab and enter your ‘Level 1 Complaint Number’. Your query will be addressed by the Chief Customer Redressal Officer within 2 business days and he will try to provide you with an appropriate solution to your problem.  
 

Level 5: If your query still remains unsolved by Tata Capital loan customer care, you can approach the Reserve Bank of India (RBI) directly through the address mentioned below:  
The Reserve Bank of India,  
Department of Non-Banking Supervision,  
Mumbai Regional Office, 3rd Floor,  
Opp. Mumbai Central Railway Station,  
Byculla, Mumbai - 400 008  
Email: dnbsmro@rbi.org.in  
 

You can also send a mail regarding your issues to Tata Capital’s registered office at the address mentioned below:

11th floor, Tower A  
Peninsula Business Park  
Ganpatrao Kadam Marg  
Lower Parel  
Mumbai 400013  

Alternatively, you may also visit the nearest Tata Capital branch. For identifying the nearest branch, you can use the branch locator available on the website of Tata Capital.