Personal Loan Customer Care

Personal loan customer care team is crucial for every bank and other financial institution that offers personal loans. Customer service is an important factor when it comes to ensuring customer satisfaction with the services offered by the lender. Every lender has a dedicated customer service team that provides assistance to customers. The customer support team is responsible for interacting with customers via telephone, email, mail and even fax to provide solutions to the issues faced by customers and respond to their queries. Customer care team may also undertake face-to-face meetings at the bank sometimes.

Personal Loan Customer Care Numbers and Email Addresses for All Banks

Following are The customer care numbers and email addresses of all personal loan providers in India:

BanksHelpline NumberEmail Id
SBIToll-free: 1800 1234, 1800 11 2211, 1800 425 3800, 080-26599990, 


Delhi and NCR: 011-61606161

Mumbai: 022-61606161

Hyderabad: 040-61606161

Chennai: 044-61606161

Kolkata: 033-61606161

Bengaluru: 080-61606161

Raise query at 
ICICI1860 120 7777Raise query at 
Bajaj Finserv08698010101, 8506889977Raise query at
Home Credit+91 - 124 - 662 -
Yes Bank

1800 1200 (toll-free)

+91 9552220020
Citibank1860 210 2484, +91 22 4955 2484Raise query at
Kotak Mahindra Bank1860 266 2666Raise query at 
Axis Bank



Bank of BarodaToll-free: 1800 258 44 55, 1800 102 44 55
Standard Chartered Bank

Pune, Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Chennai, Kolkata: 6601 4444/ 3940 4444 

Cuttack, Mysore, Thiruvananthapuram, Visakhapatnam, Guwahati: 1800 345 1000
HSBC Bank Personal Loan1800 266 3456, 1800 120 4722, 1800 121 2208NA
IDFC First1860 500
Tata Capital1800 267 6060 (toll-free),
Karnataka Bank

1800 425 1444

Ujjivan Small Finance Bank Personal Loan1800 208 2121 (toll-free)
Federal Bank


InCred Personal Loan+91-1800 102



Raise query at
Bank of India

Toll-free: 1800 220 229, 1800 103 1906

(022) – 40919191
Aditya Birla Capital1800 270
HDB Financial Services (HDBFS) Personal Loan+91 44 4298
Fullerton IndiaToll-free: 1800 103 6001

Toll-free: 1800-209-4324, 1800-22-1070 


Karur Vysya Bank1860 258
South Indian BankToll-free: 1800 425 1809, 1800 102 9408
Indian Overseas Bank



Punjab National Bank

1800 180 2222

1800 103 2222


Bank of MaharashtraToll-free: 1800-233-4526, 1800-102-2636
Central Bank of IndiaToll-free: 1800 22 1911

Personal Loan Customer Care FAQs

Is there any fixed time to contact the bank's customer service?

Yes. You can check the bank’s website to know when you can contact its customer service. There are some banks where the customer service team is active 24x7 while other banks may offer this service at a specific time in a day. 

How can I check the status of my personal loan?

You can visit the official website of the lending bank from where you took the personal loan to check the status of your personal loan. You can also log in to the customer portal of the bank using your credentials (user ID/customer ID and password/PIN). Under the ‘loans’ section you will be able to track the status of the loan you have applied for and also find out other important details about the loan. Another way to check your personal loan status is through the mobile app of the concerned bank. You can also contact at the customer care number of the bank or send an email to the email ID of the customer care team of the bank. If there is a branch of the lending bank nearby, you can also visit the branch with all the relevant documents to check the status of your personal loan.

How to check personal loan statements?

  • Through the official website of the lender.
  • Through the mobile app of the lender.
  • By visiting the nearest branch of the lender.