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Paytm Customer Care

Paytm is an India-based mobile payments and financial services company of One97 Communications, which was found by Vijay Shekhar Sharma in 2000. This Noida-based leading financial services company in India provides payments services to consumers, offline merchants and online platforms.

Updated:

Paytm 24x7 Toll-Free Customer Care Number

You can contact the Paytm customer care toll free number at 0120 3888 388 for any query, complaint or feedback related to Paytm and its services. The Paytm contact number is available 24x7.

Other Paytm Customer Helpline Numbers

You can contact the following Paytm personal loan customer care numbers for different purposes:

  • Paytm helpline number for Bank, Wallet & Payments: 0120-4456-456 and 011 3399 6699
  • Paytm customer care no for Paytm Mall Shopping Orders: 0120-4606060
  • Paytm customer number for Travel and Hotels: 0120-4880-880 and 7053111905
  • Paytm bank customer care number for Payments, Movies & Others: 0120 3888 388
  • Paytm care number for Flights: 7053111905 
  • Paytm helpline no for Bus: 9555123123
  • Paytm helpline number for Trains: 9555395553
  • Paytm number for general queries: 9643979797

Paytm payment bank customer care number is the fastest way to get in touch with Paytm’s customer service representatives directly. The service representatives are available at the above-mentioned Paytm toll free numbers to assist Paytm users with anything. 

Paytm Customer Care Email Address

You can also reach the customer care team through the following Paytm customer care email ids:

  • Support: support@one97.com
  • Paytm complaint email id for customer queries: https://paytm.com/care
  • Privacy and security queries: CyberCell@Paytm.com
  • Designated email ID for the assistance and support to the Law Enforcement Agencies within the territory of India: nodal@paytm.com. You can reach out to the nodal email id for desired support and assistance to get a response within 24 hours of receiving of your email, but not later than 48 hours.

Paytm Message Service

You can also get in touch with the customer support team via messaging service available on the Paytm app. Just click on the ‘Contact 24x7 Help’ tab and then click on the ‘Message Us’ link available for the following Paytm products and services:

  • Paytm, Wallet & Payments
  • Movie Tickets & Events
  • Travel & Hotels
  • Paytm Mall Shopping Orders
  • Recharge & Bill Payments
  • Gold 
  • Insurance
  • Postpaid
  • Credit Score

You can also chat with the Paytm customer care team by selecting the desired option mentioned under ‘Chat with us’ section within ‘24x7 Help’ tab on the app.

Paytm Online Query Tickets

If you cannot reach Paytm’s customer care team via the Paytm customer care helpline number or email id, you can post your query online at Paytm’s official website. Follow the steps mentioned below to do so:

  • Open https://paytm.com/care/ticket.
  • You may select the appropriate option according to your query/ issue under the “Help us understand your concern” heading.
  • After your selection, you will be required to log in or signup for Paytm Wallet or you will get further options to select.
  • According to your selection, you will be further prompted. 
  • Continue with the process till your query is registered on the Paytm website.

Paytm Mobile Help and Support

If you have downloaded Paytm’s mobile app on your mobile device, you can register your complaints or issues from anywhere and at any time by following the steps mentioned below:

  • Open the Paytm mobile app on your phone.
  • Go to your “Profile” mentioned at the bottom of the homepage of the app.
  • Select “Contact Us” on your profile page if you want to register a complaint.
  • A new page will open, where you will see a space for users to type their concerns.
  • You may select one of the options in regards to which you are facing a problem.
  • After selecting your option, do as you are directed by the app till you submit your complaint successfully.

Users can also share their experience with using Paytm mobile app on their Paytm profiles. You will see an option for “Feedback” under your profile on the Paytm mobile application. When you select this section, you will automatically be directed to draft a new Paytm customer care email to feedback@paytm.com. You can even share positive feedback, if any.

Paytm Head Office and Registered Office Addresses

If your issues are not addressed by Paytm complaint number or email id, you can also visit or write to Paytm’s headquarters or registered office.

Following are the address details of Paytm’s head office and registered office:

  • Paytm Headquarters

Paytm Mobile Solutions Pvt. Ltd.

B-121, Sector 5, Noida – 201301, India.

Phone: +91 120 4770770

Email: info@one97.com

Fax: +91 120 4770771

  • Paytm Registered Office 

1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Paytm Redressal System

Paytm’s customer service team uses a channelized approach to review and solve their customer’s issues and complaints.

If you are not satisfied with the products or services offered by Paytm, you can file a complaint or share your feedback in writing, by email, or on Paytm.com. 

If your issue remains unresolved by Paytm toll free no or other ways, you can approach Paytm’s tiered redressal system, which has been introduced to ensure that customer’s issues or complaints are redressed in a timely manner and seamlessly.

The levels your can follow to address your issues or complaints to Paytm are mentioned below:

For Paytm Wallet Related Issues

Level 1

Follow the steps given below to file a complaint at level 1:

  • Open the link paytm.com/care/ticket.
  • Now select the Payments or Paytm wallet option.
  • Select the specific wallet transaction for which you have the issue.
  • You may also call the Paytm wallet customer care number or Paytm payment bank helpline number at their 24x7 helpline number, i.e. 0120 3888 3888.

Level 2

If you are dissatisfied with the solution received at Level 1, you can write to:

Nodal Officer,

Customer Grievance,

One97 Communications Ltd.

B121, Sector 5, Noida - 201301

Level 3

If you are still dissatisfied with the solution provided at Level 2, you can write to:

Grievance Officer,

One97 Communications Ltd.,

B121, Sector 5, Noida – 201301

You may also escalate your concern to the Grievance Officer at the link given below:

https://paytm.com/care/ticket?utm_source=grievance_email 

For Other Paytm Related Queries 

Level 1

Follow the steps given below to file a complaint at the level 1:

  • Open paytm.com/care/ticket.
  • Then select the option for which you are facing the issue.
  • After option selection, choose an order to submit your query.
  • You may also call the Paytm customer care contact number at the 24x7 Paytm help line number, i.e. 0120 3888 3888

Level 2

If you are dissatisfied with the solution provided at Level 1, you can escalate your concern to the Paytm Service Head at the link given below:

https://paytm.com/care/ticket?utm_source=service_head 

Level 3

If you are still not satisfied with the solution received at Level 2, you can write to:

Grievance Officer,

One97 Communications Ltd.,

B121, Sector 5, Noida - 201301

You may also escalate your issue to the Grievance Officer at the link given below:

https://paytm.com/care/ticket?utm_source=grievance_email 

Estimated Time Taken by Paytm to Resolve Queries & Complaints

Paytm call center team tries its level best to resolve any complaint/query of its customers as soon as possible. The team has set timelines or Turn Around Time to answer every complaint and query. You can expect the Paytm service center team to reply to your concern or get in touch with you regarding your query or issue within the timeline. The estimated timelines at various levels of queries or escalations are given in the table below:

Queries/EscalationsTurn Around Time Taken
First response for user’s query/concern24 Hrs
Follow-up queries48 Hrs
Escalated issues or cases7 Days
Grievances of customers 15 Days
Concerns raised to a Nodal officer15 Days
NEFT to Paytm user’s bank account7 Days

The above-mentioned timeline is for the Paytm users to estimate the time it will take the Paytm customer service team to provide answer or solution to the customer’s query or complaint.

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Paytm Customer Care FAQs

What is the Paytm customer care number for refund money?

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The Paytm customer care number for refund money is 0120-4456-456. This Paytm customer care number for refund money transfer can be reached 24x7.

How to contact Paytm for business queries?

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The Paytm business customer care number is 0120 4440 440. You can call on this Paytmmoney customer care number from your registered mobile number. You can also submit your business-related query directly at https://business.paytm.com/contact-us. 

What is the number for Paytm postpaid transaction-related queries?

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You can call the Paytm postpaid customer care number on Paytm’s 24X7 helpline number, i.e. 0120 4456 456, regarding your queries for postpaid. You can also reach out to the BHIM toll-free number 18001201740 or Paytm postpaid customer care number 022 45414740 for any queries or complaints about your postpaid transaction. The Paytm UPI customer care number is also the same.

What is the customer care number for Paytm KYC?

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Paytm KYC customer care number is  0120 3888 388. You can also find answers to your Paytm KYC-related queries in the FAQs section on the https://paytm.com/offer/kyc-online link.

What is the Paytm customer care number for Delhi?

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You can call Paytm customer care number Delhi on their 24X7 helpline number 0120 4456 456 regarding any queries. This Paytm customer care no Delhi is available 24x7. You can contact at the same number to reach Paytm customer care number Mumbai, Paytm customer care number Bangalore, Paytm customer care number Hyderabad or any other city.

What are the customer care numbers for Paytm’s merchants?

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Paytm merchant customer care numbers are:

  • Bank, Wallet & Payments: 0120-4456-456 and 011 3399 6699
  • Paytm mall customer care number: 0120-4606060
  • Paytm ka customer care number for Travel and Hotels: 0120-4880-880 and 7053111905
  • Paytm customer care phone number for Payments, Movies & Others: 0120 3888 388
  • Paytm customer care ka number for Flights: 7053111905 
  • Bus: 9555123123
  • Paytm call centre number for Trains: 9555395553

What is the customer care number for Paytm loan?

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Paytm loan customer care number is 0120 4456 456.

What is the main helpline number for Paytm?

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Paytm main helpline number is 0120 4456 456. You can call on this number 24X7.

What is the customer care number of Paytm for account deletion?

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The Paytm customer care number to delete account is 0120 4456 456.

What is the Paytm soundbox customer care number?

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Paytm soundbox customer care number  is 0120-4440440