Paytm is an India-based mobile payments and financial services company of One97 Communications, which was found by Vijay Shekhar Sharma in 2000. This Noida-based leading financial services company in India provides payments services to consumers, offline merchants and online platforms.
You can contact the Paytm customer care toll free number at 0120 3888 388 for any query, complaint or feedback related to Paytm and its services. The Paytm contact number is available 24x7.
You can contact the following Paytm personal loan customer care numbers for different purposes:
Paytm payment bank customer care number is the fastest way to get in touch with Paytm’s customer service representatives directly. The service representatives are available at the above-mentioned Paytm toll free numbers to assist Paytm users with anything.
You can also reach the customer care team through the following Paytm customer care email ids:
You can also get in touch with the customer support team via messaging service available on the Paytm app. Just click on the ‘Contact 24x7 Help’ tab and then click on the ‘Message Us’ link available for the following Paytm products and services:
You can also chat with the Paytm customer care team by selecting the desired option mentioned under ‘Chat with us’ section within ‘24x7 Help’ tab on the app.
If you cannot reach Paytm’s customer care team via the Paytm customer care helpline number or email id, you can post your query online at Paytm’s official website. Follow the steps mentioned below to do so:
If you have downloaded Paytm’s mobile app on your mobile device, you can register your complaints or issues from anywhere and at any time by following the steps mentioned below:
Users can also share their experience with using Paytm mobile app on their Paytm profiles. You will see an option for “Feedback” under your profile on the Paytm mobile application. When you select this section, you will automatically be directed to draft a new Paytm customer care email to firstname.lastname@example.org. You can even share positive feedback, if any.
If your issues are not addressed by Paytm complaint number or email id, you can also visit or write to Paytm’s headquarters or registered office.
Following are the address details of Paytm’s head office and registered office:
Paytm Mobile Solutions Pvt. Ltd.
B-121, Sector 5, Noida – 201301, India.
Phone: +91 120 4770770
Fax: +91 120 4770771
1st Floor Devika Tower, Nehru Place, New Delhi – 110019
Paytm’s customer service team uses a channelized approach to review and solve their customer’s issues and complaints.
If you are not satisfied with the products or services offered by Paytm, you can file a complaint or share your feedback in writing, by email, or on Paytm.com.
If your issue remains unresolved by Paytm toll free no or other ways, you can approach Paytm’s tiered redressal system, which has been introduced to ensure that customer’s issues or complaints are redressed in a timely manner and seamlessly.
The levels your can follow to address your issues or complaints to Paytm are mentioned below:
For Paytm Wallet Related Issues
Follow the steps given below to file a complaint at level 1:
If you are dissatisfied with the solution received at Level 1, you can write to:
One97 Communications Ltd.
B121, Sector 5, Noida - 201301
If you are still dissatisfied with the solution provided at Level 2, you can write to:
One97 Communications Ltd.,
B121, Sector 5, Noida – 201301
You may also escalate your concern to the Grievance Officer at the link given below:
For Other Paytm Related Queries
Follow the steps given below to file a complaint at the level 1:
If you are dissatisfied with the solution provided at Level 1, you can escalate your concern to the Paytm Service Head at the link given below:
If you are still not satisfied with the solution received at Level 2, you can write to:
One97 Communications Ltd.,
B121, Sector 5, Noida - 201301
You may also escalate your issue to the Grievance Officer at the link given below:
Paytm call center team tries its level best to resolve any complaint/query of its customers as soon as possible. The team has set timelines or Turn Around Time to answer every complaint and query. You can expect the Paytm service center team to reply to your concern or get in touch with you regarding your query or issue within the timeline. The estimated timelines at various levels of queries or escalations are given in the table below:
|Queries/Escalations||Turn Around Time Taken|
|First response for user’s query/concern||24 Hrs|
|Follow-up queries||48 Hrs|
|Escalated issues or cases||7 Days|
|Grievances of customers||15 Days|
|Concerns raised to a Nodal officer||15 Days|
|NEFT to Paytm user’s bank account||7 Days|
The above-mentioned timeline is for the Paytm users to estimate the time it will take the Paytm customer service team to provide answer or solution to the customer’s query or complaint.
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The Paytm customer care number for refund money is 0120-4456-456. This Paytm customer care number for refund money transfer can be reached 24x7.
The Paytm business customer care number is 0120 4440 440. You can call on this Paytmmoney customer care number from your registered mobile number. You can also submit your business-related query directly at https://business.paytm.com/contact-us.
You can call the Paytm postpaid customer care number on Paytm’s 24X7 helpline number, i.e. 0120 4456 456, regarding your queries for postpaid. You can also reach out to the BHIM toll-free number 18001201740 or Paytm postpaid customer care number 022 45414740 for any queries or complaints about your postpaid transaction. The Paytm UPI customer care number is also the same.
Paytm KYC customer care number is 0120 3888 388. You can also find answers to your Paytm KYC-related queries in the FAQs section on the https://paytm.com/offer/kyc-online link.
You can call Paytm customer care number Delhi on their 24X7 helpline number 0120 4456 456 regarding any queries. This Paytm customer care no Delhi is available 24x7. You can contact at the same number to reach Paytm customer care number Mumbai, Paytm customer care number Bangalore, Paytm customer care number Hyderabad or any other city.
Paytm merchant customer care numbers are:
Paytm loan customer care number is 0120 4456 456.
Paytm main helpline number is 0120 4456 456. You can call on this number 24X7.
The Paytm customer care number to delete account is 0120 4456 456.
Paytm soundbox customer care number is 0120-4440440