Bajaj Finance Personal Loan Customer Care Number

You can reach out to Bajaj Finance Customer Care regarding personal loan queries by visiting the nearest branch, through a phone call, or email, accessing their online customer support, or approaching the customer grievance cell.

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Bajaj Finance Personal Loan Customer Care Number

You can reach out to Bajaj Finserv Customer Care at toll-free number 8698010101 or non-toll-free number 020-39575152.

The number can be accessed from both registered mobile numbers and non registered numbers. However, customers calling from non-registered numbers must keep 7-digit customer ID or EMI card number handy as they are required to verify the identity. You can also check Bajaj Finserv Personal Loan Application Status online.

Bajaj Finserv toll-free number for Personal Loan and other product queries8698010101
Bajaj Finserv Personal Loan helpline for existing customers020 - 3957 - 515*
Bajaj Finserv loan queries (other than durable finance)020 - 3957 - 4151*

*Call charges apply

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Bajaj Finance Personal Loan Customer Care Email ID

You can write your queries to Bajaj Financial Services on the following email IDs. Make sure you share your customer account name, customer ID and summary of complaint clearly within your mail.

Bajaj Finance Costumer Care Email IDwecare@bajajfinserv.in
Bajaj Finance Personal Loan Customer Care Email IDpersonalloans1@bajajfinserv.in

If you do not get a response after contacting customer care for 10 days, escalate complaint here:

Bajaj Finance Grievance Redressal Teamgrievanceredressalteam@bajajfinserv.in
Bajaj Finserv National Head Customer Experiencecustomerexperiencehead@bajajfinserv.in

Generally, you can expect a reply within 48 hours of sending an email. Alternatively, you can also write request from the customer portal or by using the mobile app.

Bajaj Finserv Personal Loan Customer Care Contact Address

For postal communication with customer care, existing customers must use the following address:

Bajaj Finserv Corporate Office:

4th Floor,
Bajaj Finserv Corporate Office,
Off Pune-Ahmednagar Road,
Viman Nagar,
Pune - 411014

Contact Number: 020 3957 5152

Email: wecare@bajajfinserv.in

How to Submit a Complaint?

If you want to submit a complaint to regarding your personal loan at Bajaj Finserv, you can reach out their Grievance Redressal Team through the following contact details:

Mr. Satish Shimpi, (Customer Experience Head)

Bajaj Finserv Grievance Redressal Officer,

Contact Number: 020-71177266

In most cases, the reply is processed within 3 working days, however for issues that are not resolved within the time frame contact National Head Customer Experience at customerexperiencehead@bajajfinserv.in

You can contact the senior officials on all working days including non-public holidays, from Monday to Friday between 9:30 am to 5:30 pm.

You can also raise a complaint directly here:


However, if you wish to visit the nearest branch to raise the complaint, find the nearest branch here:


What is EMI or 'Equated Monthly Instalment?

EMI for a personal loan is the equated fixed amount you have to pay each month towards your loan repayment till the end of the tenure. The EMI consists of principal and interest components.

Bajaj Finserv Personal Loan SMS Service

Valuing customer ease, Bajaj Finserv also extends SMS service to resolve a host of customer queries.

SMS CODEPurposeMobile Number
SOLProduct query-Loan9773633633
PLPersonal Loan Query9773633633
HELPCustomer service support9227564444
APTo get mobile app download URL9227564444
GETEMAILReceive current email address9227564444
UPDEMAIL (New Email ID )Update your email address9227564444
GETADDReceive current mailing address9227564444
CUSTIDReceive your customer ID9227564444
LANReceive loan account number9227564444
EMI LANReceive loan/EMI details9227564444
EXPERIAReceive username & password for accessing Experia customer portal9227564444
PINGet 4 digit EMI Card PIN9227564444
SOAGet statement of account9227564444
NOCGet no objection certificate after loan closure9227564444
REPSCHTo request repayment schedule9227564444
FEEDBACKShare feedback9227564444
SAT YPositive feedback9227564444
SAT NNegative feedback9227564444
BRANCH < ZIPCODE >Find nearest branch. 
PAYBRAN < ZIPCODE >Find nearest payment branch. 

To use Bajaj Finserv SMS service, you must use a registered mobile number. Standard SMS charges apply for the service.

Bajaj Finserv Missed Call Service

You can also get updated about your last 3 relationships with Bajaj Finserv by giving a missed call to 9810852222 from the registered number. You will get a reply in the form of SMS.

Bajaj Finserv Social Media Contact Points

Further, you can reach out to your lender on social media. Be it Facebook, Twitter or Google plus, you can write your complaints, views, and reviews to Bajaj Finserv. The financial company is quite receptive to customer feedback and generally acknowledges the complaint within a few hours.

Bajaj Finserv on Facebookhttps://www.facebook.com/bajajfinserv?ref=hl
Bajaj Finserv on Twitterhttps://twitter.com/Bajaj_Finserv
Bajaj Finserv on Google+https://plus.google.com/+bajajfinserv

Escalate Your Query

RBI protects consumer rights in the financial services sector. If the financial institution within one month does not appropriately address your concerns, you can contact the officer-in-charge of Regional Office of DNBS at RBI. Here are the contact details:

Reserve Bank of India,
Regional Office, DNBS, fourth floor,
Opp. Mumbai Central Station,
Byculla, Mumbai - 400 008

If you have any product query for Personal Loan or want to compare available interest rates, you can contact MyMoneyMantra customer care at 1800 103 4004 or write your queries here: contactus@mymoneymantra.com

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Bajaj Finance Personal Loan Customer Care FAQs

How can I speak to Bajaj Finserv customer care directly?


You can call at 020 3957 5152 or 020-71177266 to speak to Bajaj Finserv customer care directly.

How can I find the nearest Bajaj Finserv branch office?


Click the below link to find the nearest Bajaj Finserv branch: https://www.bajajfinserv.in/reach-us

How can I register a complaint in Bajaj Finserv Online?


You can contact Bajaj Finserv Grievance Redressal Officer at 020-71177266 to register a complaint or send an email to customerexperiencehead@bajajfinserv.in. You can also raise a complaint directly at https://www.bajajfinserv.in/raise-a-request.

How can I call Bajaj Finserv customer care?


You can call Bajaj Finserv customer care at 020 3957 5152 or 020-71177266