ZestMoney Loan Customer Care

You can contact the customer care team of ZestMoney through any of the following ways:

• Zest Money customer care number
• Filling up an online query form
• Sending your complaints to the registered address
• Through email

Read on below for more details.

If you have any concerns regarding any transaction or loan, you can report it by filling up an online form. Following are the steps to do the same:

• Click the link https://www.zestmoney.in/contact/ to open the online form of ZestMoney.
• Enter your first name and last name.
• Enter your email address.
• Type the subject of your issue.
• Write your message in detail.
• Click on the Send button to submit your query or concern.
• After filling in and submitting the form, ZestMoney executives will reach out within 24 hours.

If you are an existing customer of ZestMoney and need immediate assistance regarding ZestMoney products and services, you can call the customer care team of ZestMoney at the following number:

ZestMoney Customer Care Toll Free Number: +91-7440084400 
You can call on the above number between 10.00 AM and 6.00 PM from Monday to Friday except public holidays.

You can send your feedback, complaint, or query to ZestMoney via email at the following email address: help@zestmoney.in 

You can also send your complaints to the following registered address of ZestMoney by post: 

ZestMoney (Camden Town Technologies Pvt Ltd),  
Ground & Third Floor, Indiqube Celestia,  
Site No. 19 & 20, Koramangala 1A Block,  
Koramangala, Bengaluru, Karnataka - 560034

For any grievances (including concerns about ZestMoney staff behaviour) against ZestMoney, you may contact their representatives at any time between 10.00 AM and 6.00 PM from Monday to Friday (except public holidays). You can reach them via email at help@zestmoney.in or by calling the Zestmoney customer care number toll-free at +91-7440084400. ZestMoney is committed to providing grievance redressal in a timely manner.  

Following are the levels of ZestMoney grievance redressal mechanism:

Level 1: Grievance Redressal Official

If you have not received any response from our customer services team, you can address all your grievances at the first instance to the Grievance Redressal Official. Below are the contact details of the Grievance Redressal Official of ZestMoney: 

Name: Probal Acharyya - Manager Operations 
Phone Number: +91-7440084400 
Email ID: help@zestmoney.in 
Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & 3rd Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka - 560034

The Grievance Redressal Official can be reached on the above-mentioned contact number anytime between 10:00 AM and 6:00 PM on weekdays (except public holidays) or via the e-mail address given above. The Grievance Redressal Official will try to resolve your grievance within 15 days from the date of receiving your grievance. 
 

Level 2 - Nodal Officer

If you do not receive a response from the Grievance Redressal Official within 15 days of submitting your complaint, or you are not satisfied with the response provided by the Grievance Redressal Official, you may reach the Nodal Officer on the contact number given below anytime between 10:00 AM and 6:00 PM on weekdays (except for public holidays) or send an email to the Nodal Officer at the below-mentioned e-mail address.

Name: Tushar Chaudhary - Sr. Manager – Business Operations 
Phone Number: +91-7440084400 
Email ID: cxoforyou@zestmoney.in
Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & 3rd Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka - 560034.

ZestMoney has several lending partners. You can reach out to your lender directly by following the steps mentioned below:

• Click on the link https://www.zestmoney.in/our-lending-partners/
• Look out for your lender and click on the Contact button given below the lending partner
• You will be redirected to a new page where all the contact details of your lender will be mentioned.
• Choose your preferred medium of contact to reach out to the customer care team of your lender.

ZestMoney has the following lending partners that work closely with ZestMoney to help them realize their dream of making life affordable for 300 million households across the nation.

• ICICI Bank
• Aditya Birla Capital
• CSB Bank
• Tata Capital
• Piramal Capital & Housing Finance
• Credit Saison India
• DCB Bank
• HSBC
• IIFL
• HeroFinCorp
• Hinduja Leyland Finance
• InCred
• Edelweiss
• SBM Bank
• Nahar Credits
• Northern Arc
• Muthoot Finance
• Ghalla Bhansali
• SMC Finance
• Hedge Finance
• DMI Finance