Standard Chartered Credit Card Customer Care Number

If you own a Standard Chartered Bank credit card, you can contact the Standard Chartered customer care to get your queries and concens answered over a call, email or through online grievance form. You can contact Standard Chartered credit card customer care regarding application status, credit card limit, bill payment, card cancellation, credit card statement, report of loss/stolen card, and so on.

Here are the Standard Chartered customer care numbers you can call for any credit card-related queries:

• 6601 4444/ 3940 4444: This Standard Chartered toll free number is available between 7:00 a.m. to 11:00 p.m.
• 66011500/ 39401500/ 1800 425 1000/ 1800 345 5000: These Standard Chartered Bank credit card customer care numbers are available 24x7.
• 66012424/ 39402424/ 6601242/ 3940242/ 1800 525 8390: These Standard Chartered customer service numbers are available 24x7.

If you can not connect to any of these Standard Chartered customer care toll free numbers, you can send an SMS to +91998712312 mentioning your query. This SMS service is available 24x7, except for national holidays.

You can contact on the city-wise Standard Chartered credit card customer care numbers given below to get all your credit card related queries or issues resolved:

Phone banking services are available between 8.00 a.m. to 8.00 p.m. Emergency services like reporting the loss of card, unauthorised transaction on the card, charge dispute, stopping payment, will continue to be serviced.

Apart from Standard Chartered Cank customer care numbers mentioned above, you can also use Standard Chartered SMS service to get information related to your Standard Chartered credit card including Standard Chartered Credit Card limit, Balance Check, Standard Chartered Credit Card Payment, and so on. You just have to send an SMS to +91998712312 from your registered mobile number to avail these SMS services.

You can get in touch with Standard Chartered Bank customer care through email as well. Simply write an email mentioning your concern in detail and send it to customer.care@sc.com or Priority.Banking@sc.com. The SCB customer care team will address your issue as soon as possible.

In case of any credit card-related concern, you can send email to the following email addresses:

• For registering general queries and complaints: customer.care@sc.com. 
• For reporting an issue to the Priority Contact Centre: Priority.Banking@sc.com
• For submitting a credit card dispute to the Standard Chartered Bank: card.services@sc.com.
• For escalating your concern to the senior management: Countryhead.Retailbanking@sc.com

Level 1: If you are not satisfied with the resolution provided by SC customer care cell, you can escalate your issue to Standard Chartered customer grievance redressal cell. There are various ways to start the process, such as:

• Calling on the SC Bank customer care phone banking number.
• Email: You can write an email to customer.care@sc.com, mentioning your name, address, contact number, and details of your concern. On successful reception of your email, you will get a confirmation via email.
• Mail: You can also write a letter addressed to SC credit card customer care unit. Don’t forget to mention your name, address, contact number, and details of your concern in the letters. The address is:

Standard Chartered Bank, 
Customer Care Unit, 
19, Rajaji Salai, 
Chennai – 600 001

Level 2: In case you are dissatisfied with the resolution provided in the first level of Grievance Redressal, you can send email to Head.Service@sc.com. You will receive a response within 5 working day.

Level 3: If you are still not satisfied with the resolution provided by standard chartered toll free number, email, and grievance redressal Levels 1 & 2, you can escalate your issue with the head of Standard Chartered India customer care or contact Principal Nodal Officer. You will get a response within 5 working days.

You can send a letter to the Principal Nodal Officer at the address given below:

Ms. Jigna Chandarana 
Principal Nodal Officer 
Standard Chartered Bank 
Customer Care Unit 
19, Rajaji Salai 
Chennai – 600 001