Bajaj Finance Personal Loan Customer Care Number

Bajaj Finserv is an independent arm of financial services business of the Bajaj Group. The financial services company extends retail lending, asset management, wealth management, and insurance products and services. Serving millions of customers in India, the network of Bajaj Finserv is spread across more than 1400 locations.

As diversified is the Bajaj Finserv's product suite as segmented is its customer service support. Building customer relationship is essential for customer satisfaction and customer retention. Whether you are an existing customer or a prospective customer for Personal Loan and other financial products, you can conveniently contact the customer service team and get a response to your query. You can reach out to the Bajaj Finserv by visiting the branch, a phone call, email, or accessing online customer support. If your queries are not resolved within 10 days of raising the complaint, you can approach the customer grievance cell.

Bajaj Finance Personal Loan Customer Care Number

To cater to pan India customer-base, Bajaj Finserv extends its customer care telephonic services in all key languages of India, including Bengali, Marathi, Oriya, Gujarati, Tamil, Telugu, Kannada, and Malayalam, besides English and Hindi.

You can reach out to Bajaj Finserv Customer Care at toll-free number 1800 103 3535 or non-toll-free number 020-39575152.

The number can be accessed from both registered mobile numbers and non registered numbers. However, customers calling from non-registered numbers must keep 7-digit customer ID or EMI card number handy as they are required to verify the identity.

Bajaj Finserv toll-free number for Personal Loan and other product queries

1800-103-3535

Bajaj Finserv Personal Loan helpline for existing customers

020 - 3957 - 515*

Bajaj Finserv loan queries (other than durable finance)

020 - 3957 - 4151*

*Call charges apply

Bajaj Finance Personal Loan Email ID

You can write your queries to Bajaj Financial Services on the following email IDs. Make sure you share your customer account name, customer ID and summary of complaint clearly within your mail.

Bajaj Finance Costumer Care Email ID

wecare@bajajfinserv.in

Bajaj Finance Personal Loan Customer Care Email ID

personalloans1@bajajfinserv.in

If you do not get a response after contacting customer care for 10 days, escalate complaint here:

Bajaj Finance Grievance Redressal Team

grievanceredressalteam@bajajfinserv.in

Bajaj Finserv National Head Customer Experience

customerexperiencehead@bajajfinserv.in

 

Generally, you can expect a reply within 48 hours of sending an email. Alternatively, you can also write request from the customer portal or by using the mobile app.

Bajaj Finserv Personal Loan Customer Care Contact Address:

For postal communication with customer care, existing customers must use the following address:

Bajaj Finserv Corporate Office:

4th Floor,
Bajaj Finserv Corporate Office,
Off Pune-Ahmednagar Road,
Viman Nagar,
Pune - 411014

Contact Number: 020 3957 5152

EMAIL: wecare@bajajfinserv.in

However, in case you need to contact the Bajaj Finserv Grievance Redressal Team, use the following contact details:

Mr. Satish Shimpi, (Customer Experience Head)
Bajaj Finserv Grievance Redressal Officer,

Contact Number: 020-71177266

In most cases, the reply is processed within 3 working days, however for issues that are not resolved within the time frame contact National Head Customer Experience at customerexperiencehead@bajajfinserv.in

You can contact the senior officials on all working days including non-public holidays, from Monday to Friday between 9:30 am to 5:30 pm.

What is EMI or 'Equated Monthly Instalment?

Realising the dynamism involved in customer retention and customer service processes, the financial company has come up with a dedicated customer portal access for each of its account holder. Being an existing customer, you can log in to the customer portal and instantly get product updates and answers to most of your queries right in the inbox. It is also easier to push a product related request via the customer portal.

You can raise a complaint directly here:

https://www.bajajfinserv.in/raise-a-request

However, if you wish to visit the nearest branch to raise the complaint, find the nearest branch here:

https://www.bajajfinserv.in/reach-us

Bajaj Finserv Personal Loan SMS Service

Valuing customer ease, Bajaj Finserv also extends SMS service to resolve a host of customer queries.

SMS CODE Purpose Mobile Number

SOL

Product query-Loan

9773633633

PL

Personal Loan Query

9773633633

HELP

Customer service support

9227564444

AP

To get mobile app download URL

9227564444

GETEMAIL

Receive current email address

9227564444

UPDEMAIL (New Email ID )

Update your email address

9227564444

GETADD

Receive current mailing address

9227564444

CUSTID

Receive your customer ID

9227564444

LAN

Receive loan account number

9227564444

EMI LAN

Receive loan/EMI details

9227564444

EXPERIA

Receive username & password for accessing Experia customer portal

9227564444

PIN

Get 4 digit EMI Card PIN

9227564444

SOA

Get statement of account

9227564444

NOC

Get no objection certificate after loan closure

9227564444

REPSCH

To request repayment schedule

9227564444

FEEDBACK

Share feedback

9227564444

SAT Y

Positive feedback

9227564444

SAT N

Negative feedback

9227564444

BRANCH < ZIPCODE >

Find nearest branch.
Eg: BRANCH 4XX 0XX

9227564444

PAYBRAN < ZIPCODE >

Find nearest payment branch.
E.g.: PAYBRAN 4XX 0XX

9227564444

To use Bajaj Finserv SMS service, you must use a registered mobile number. Standard SMS charges apply for the service.

Bajaj Finserv Missed Call Service

You can also get updated about your last 3 relationships with Bajaj Finserv by giving a missed call to 9810852222 from the registered number. You will get a reply in the form of SMS.

Bajaj Finserv Social Media Contact Points

Further, you can reach out to your lender on social media. Be it Facebook, Twitter or Google plus, you can write your complaints, views, and reviews to Bajaj Finserv. The financial company is quite receptive to customer feedback and generally acknowledges the complaint within a few hours.

Bajaj Finserv on Facebook

https://www.facebook.com/bajajfinserv?ref=hl

Bajaj Finserv on Twitter

https://twitter.com/Bajaj_Finserv

Bajaj Finserv on Google+

https://plus.google.com/+bajajfinserv

Escalate Your Query

RBI protects consumer rights in the financial services sector. If the financial institution within one month does not appropriately address your concerns, you can contact the officer-in-charge of Regional Office of DNBS at RBI. Here are the contact details:

Officer-in-charge,
Reserve Bank of India,
Regional Office, DNBS, fourth floor,
Opp. Mumbai Central Station,
Byculla, Mumbai - 400 008

If you have any product query for Personal Loan or want to compare available interest rates, you can contact MyMoneyMantra customer care at 1800 103 4004 or write your queries here: contactus@mymoneymantra.com

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