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BOB Credit Card Customer Care Number

Bank of Baroda has various credit cards to match the lifestyle and spending patterns of various customer segments. BOB Credit Cards make your life comfortable by providing easy access to funds when required along with hosts of benefits. Bank of Baroda has a dedicated BOB Credit Card Customer Care Number to resolve any credit card-related issues. Read on to get a list of BOB Credit Card Customer Care Numbers

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BOB Credit Card Customer Care Number

Bank of Baroda credit cards are easily manageable because of the excellent customer service provided by the bank with respect to credit card related issues. Besides a BOB Credit Card Customer Care toll-free that can be accessed by all BOB credit cardholders, there are dedicated numbers for select high-end credit cards. Read on for details regarding the various BOB Credit Card Customer Care No and the grievances redressal mechanism of the bank.

BOB Credit Card Customer Care Number (24x7 City-Wise)

BOB Credit Customer Care helpline can be contacted for various credit card-related issues like reporting theft/loss of a credit card, blocking of a credit card, reporting discrepancies in the credit card statement, and unauthorized transactions/fraudulent transactions on your credit. The BOB Credit Card Customer Care Numbers that you will have to call are 

  • 1800 258 4455
  • 1800 102 4455

The above are toll-free numbers available 24x7

The bank has dedicated BOB Credit Card Customer Care helplines for queries in respect of select credit cards. Customers holding these credit cards can call the respective numbers to get their issues resolved.

Credit Card

24x7 dedicated customer care number

Bank of Baroda ICSI Diamond Credit Card1800 22 5100
Bank of Baroda CMA One Credit Card1800 22 5100
Bank of Baroda EXCLUSIVE Credit Card for ICAI Members1800 22 5100
Bank of Baroda Eterna Credit Card1800 103 1002

BOB Credit Card Missed Call Service

Bank of Baroda offers missed call service for balance enquiry and mini statement of Savings Bank, Current Account and Cash Credit Account. But there is no separate missed call service for BOB Credit Cards.

BOB Credit Card Customer Care Service on SMS

You can manage your BOB Credit Card issues with your phone by sending SMS from your registered mobile number in the format provided for each service. The format constitutes the Keyword and the last four digits of the credit card number. XXX in the format denotes the last four digits of the credit card number. Send an SMS to the BOB Credit Card Customer Care Number 92231 72141. You'll receive a response to your query immediately via SMS. The format to be used for different services while sending an SMS is given below:

Service

Format

Balance enquiryBALXXXX
Block the stolen or lost cardBLOCKXXXX
Summary of reward pointsREWARDXXXX
Last Statement SummarySTATXXXX
Set online domestic transactions limit DOMXXXX
Latest payment detailsPAYMENTXXXX

BOB Bank Credit Card Enquiries

You can either call the BOB Credit Card Customer Care No or send an email for specific enquiries as given below

Hotlisting of credit cardContact 1800 103 1006 or 1800 225 100
Applying for a replacement card after the stolen/lost card is blockedContact 1800 103 1006 or 1800 225 100
Reactivation of a credit card (unblocking credit card)Send an Email to ccb@bobcards.com.  The subject of the email should be UBL - (credit card number)
Query regarding billingContact 1800 103 1006 or 1800 225 100
Credit Card application statusSend an Email to ccb@bobfinancial.com The subject of the email should be AS - (application reference number)
Card QuerySend an Email to ccb@bobfinancial.com. The subject of the email should be CQ (credit card number)
Query regarding PINSend an Email to ccb@bobfinancial.com. The subject of the email should be PQ (credit card number)
Auto-debit relatedSend an Email to ccb@bobfinancial.com. The subject of the email should be AD (credit card number)
Enhancement of limitSend an Email to mail should be LE (credit card number)
Information regarding products and new schemesContact 1800 225 100

BOB Credit Card International Helpline Number

International Customers can call on the following numbers for their credit card related queries

  • +91 79490 44100
  • +91 79236 04000.

BOB  Credit Card Grievance Redressal

If the issue is not resolved to the credit cardholder’s satisfaction by the BOB Credit Card Customer Care, the matter can be escalated to the Grievance Redressal. The hierarchy to be followed is given below:

Level 1

You can send an email to  BOB Financial Solutions Limited at crm@bobfinancial.com. The Email should contain details like name, credit card number, and registered mobile number. The gist of the complaint also has to be given. On registration of the complaint, you will receive a reference number which has to be quoted in your future communications. You will get a response to your query within 3 working days.

Level 2

Even if the Level 1 resolution is not satisfactory, you can escalate the issue to the next level i.e, Level 2. You will have to send an email to  crm1@bobfinancial.com. You should remember to mention the complaint reference number provided on registering the complaint at Level 1. You can expect a response within 2 working days.

If the redressal mechanism at Level 1 and Level 2 fails, you can send an email to the Asst. Vice President at escalations@bobfinancial.com or send a written complaint addressed to the Asst. Vice President and send it to the following address

BOB Financial Solutions Limited

2nd Floor, Baroda House,

Behind Dewan Shopping Centre

S.V. Road, Jogeshwari (W), Mumbai

Maharashtra 400 012

BOB Nodal Officer Contact Details

The contact details of BOB Nodal Officer with different areas of operation is given below

Centre Area of OperationName of the Nodal OfficerContact details of the Nodal Officer
AhmedabadGujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuMr Motilal Meena

Bank of Baroda,

Zonal Office,

6th floor, Bank of Baroda Tower,

Nr. Law Garden, Ellis bridge,

Ahmedabad 380 006 (Gujarat).

Tele. No: 079 -26473186

Email: dgm.ngz@bankofbaroda.com

BenagluruKarnatakaMr B Shivaram

Bank of Baroda,

Zonal Office,

2nd Floor, Vijaya Tower, 41/2 MG Road,

Bengaluru-560 001 (Karnataka).

Tele. No: 080-25011500

Email: dgm.karap@bankofbaroda.com

BhopalMadhya PradeshSmt. Mausumi Mitra

Bank of Baroda,

Zonal Office,

Plot no.202,

Ganga Jamuna Complex,

Maharana.Pratap.Nagar, Zone-1,

Bhopal-462011 (Madhya Pradesh).

Tele No. 0755-4049032

Email: DZH.mpz@bankofbaroda.com  

BhubaneshwarOdishaMr Rajiv Krishna

Regional Head,

Bank of Baroda,

Regional Office,

1st Floor, Bivab Gulmohar,

Behera Sahi Nayapalli,

Bhubaneswar – 751012 (Orissa).

Tel No. 0674-2421210

Email: rm.bhubaneswar@bankofbaroda.com

ChandigarhHimachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.Mr Suresh Gajendran

Bank of Baroda,

Zonal Office,

Chandigarh Zone,

SCO -185-187, Sector 9C,

Chandigarh-160009.

Tele. No. 0172-2717324

Email: dzh.chandigarh@bankofbaroda.co.in

ChennaiTamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsMr K Rajavel

Bank of Baroda,

Zonal Office,

Baroda Pride,

41, Luz Church Road,

Mylapore,

Chennai 600 004 (Tamil Nadu)

Tele: 044 - 23454337

Email: complaints.sz@bankofbaroda.com  

DehradunUttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)Mr Anoop Sharma

Bank of Baroda,

Regional Office,

410, Indira Nagar Colony,

Dehradun - 248001,

Tele No: 0135-2769952

Email: rm.deharadun@bankofbaroda.com  

GuwahatiAssam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and TripuraSmt. Aileen D Diengdoh

Bank of Baroda,

Regional Office,

G.S. Road, Bhangagarh,

Guwahati - 781005 (Assam)

Tele No.:0361-2525475

Email: rm.northeast@bankofbaroda.com  

HyderabadAndhra Pradesh and TelanganaMr K Vinod Babu

Bank of Baroda,

Zonal Office,

H No. 3-6-289,

Kareem Manzil,

Hyderguda, Hyderabad – 500029 (Telangana)

Tele No : 040 – 23287200

Email: dzh.hyderabad@bankofbaroda.com.  

JaipurRajasthanMr R C Yadav

Bank of Baroda,

Zonal Office,

Baroda Bhavan,

Plot No. 13,  Airport plaza,

Tonk Road, Durgapura,

Jaipur -302018

Tele No.: 040 – 23287202

Email: dzm.zohyd@bankofbaroda.com

JammuUnion Territories of Jammu & Kashmir and LadakhMr Sarabjit Singh

Bank of Baroda, Regional Office,

Second Floor,24, Vijaynagar,

Near Football Chowk,

Jalandhar -144001

Tele. No. 0181-5002508

Email: rm.amritsar@bankofbaroda.com  

Kanpur

Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha

 (Jyotiba Phule Nagar)

Mr Ashok Kumar Singh

Bank of Baroda, Zonal Office,

Baroda House, V-23 Vibhuti Khand Nagar

Lucknow 266010  

Tele. No. 0522- 6677704

Email: dgm.upu@bankofbaroda.com

KolkataWest Bengal and SikkimMr Pradip Kumar Das

Bank of Baroda,

Zonal Office,

Block: GN, Plot No.38/2(5th &6th Floor)

Salt Lake City, Sector – V,

Kolkata – 700 091 (West Bengal)

Tele. No. (033) 23401704

Email: dyzm.ez@bankofbaroda.com

Mumbai(1)Districts of Mumbai, Mumbai Suburban and ThaneMr Pitabash Pattanayak

Bank of Baroda,

Zonal Office,

Third Floor,

3, Walchand Hirachand Marg,

Ballard pier,

Mumbai – 400 001(Maharashtra).

Tele No. : 022-42060702

E Mail: dzh.ops.gmz@bankofbaroda.com

Mumbai(II)Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)Mr  Tripathy Chandra Mani

Bank of Baroda,

Zonal Office,

2nd floor, Sharda Centre,

Erandwane,

Pune -  411004 (Maharashtra)

Tele No. : 020-25937102

Email: dzh.mgz@bankofbaroda.com

PatnaBiharMr Sanjeev Chaudhary

Bank of Baroda,

Zonal Office,

First Floor,

Anand Vihar,

West Boring Canal Road,

Patna – 800001(Bihar)

Tel No.: 0612-2557159

Email: dgm.bojz@bankofbaroda.com

New Delhi(I)North, North-West, West, South-West, New Delhi and South districts of DelhiMr B S Gupta

Bank of Baroda,

Zonal Office,

6th floor, Bank of Baroda Building

16, Sansad Marg

New Delhi - 110 001

Tele. No. 011-23329825

Email: dzh.nz@bankofbaroda.com

New Delhi(II)Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar PradeshMr B S Gupta

Bank of Baroda,

Zonal Office,

6th floor, Bank of Baroda Building

16, Sansad Marg

New Delhi - 110 001

Tele. No. 011-23329825

Email: dzh.nz@bankofbaroda.com

New Delhi(III)North-East, Central, Shahdara, East and South-East districts of DelhiMr B.S. Gupta

Bank of Baroda,

Zonal Office,

6th floor, Bank of Baroda Building

16, Sansad Marg

New Delhi - 110 001

Tele. No. 011-23329825

Email: dzh.nz@bankofbaroda.com

RaipurChattisgarhMr  Satya Ranjan Mahapatra

Bank of Baroda,

Regional Office,

Jeevan Prakash, Jeevan Bima Marg, Pandri,

Raipur-492004 (Madhya Pradesh).

Tele No. 0771-4222606

Email:  rm.raipur@bankofbaroda.com

RanchiJharkhandMr Manoj Kumar

Bank of Baroda, Regional Office,

Ranchi

Bank of Baroda,

Regional Office, Ranchi

Tele No. 6287395610

Email:  rm.ranchi@bankofbaroda.com

ThiruvananthapuramKerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).Mr Ziyad Rahuman

Bank of Baroda,Zonal Office,

KMRL MG Road

Metro Station Complex,

Ernakulam-682035 (Kerala)

Tele: 0484-2867802

Email: zm.ernakulam@bankofbaroda.com 

BOB Credit Card Customer Care Postal Address

You also have the option to directly write to the BOB Credit Card Customer Care about your credit card queries and send it to the postal address given below

Head Customer Service

BOB Financial Solutions Limited  [formerly known as Bobcards Ltd.]

“Baroda House”

Behind Dewan Shopping Centre

S.V. Road, Jogeshwari (W.)

Mumbai-400 102.

Fax. No.: 022-26764952

Other Ways to Connect with BOB Credit Card Customer Care

There are other ways to connect with BOB Credit Card Customer Care apart from the modes mentioned above

Phone Call Support

You can call any of the Area Office contact numbers listed on the website of the bank for any credit card related queries or can contact the Corporate Office of the bank at the dedicated numbers for specific issues.

Credit Card Query

Whom to Contact

Hotlisting of the credit card

Call the 24x7 toll-free BOB Credit Card Customer Care No 1800 103 1006/1800 225 100 (24*7)Tol- Free or send an SMS in the format BLOCK <last 4 digits of your credit card number> to 9223172141 from your registered mobile number


 

Queries related to billing like wrong bill, non-receipt of the bill, duplicate bill, replacement of credit cardSend an Email to crm@bobfinancial.com or call the BOB Credit Card Customer Care no 1800 103 1006/1800 225 100

Credit Card Application status, dispatch of credit card/PIN, and Conversion of Card



 

Send an Email to ccb@bobfinancial.com
Information regarding products and new schemesCall at 1800225100 
For all other queriesSend an email to crm@bobfinancial.com or call the toll-free numbers 1800 103 1006/1800 225 100 

BOB Credit Card IVR Helpline

The BOB Credit Card IVR Helplines are 1800 103 1006/1800 225 100. You can use the IVR services provided by the bank. The services available on IVR Helpline are

  • Balance Enquiry
  • Credit Card application Status
  • Blocking the Card
  • Generate or Change PIN
  • Latest 3 transactions on your credit card

Email Support

If you cannot connect to the BOB Credit Card Customer Care, you can also send an email to crm@bobfinacial.com.from your registered email ID.

Through Social Media

You can also post your credit card queries through the following social media handles of the bank

BOB Twitter account: https://twitter.com/bankofbaroda/

BOB Facebook account: https://www.facebook.com/bankofbaroda/

While posting your issues through social media platforms you should not divulge sensitive details of your credit card 

FAQs

What does hotlisting a credit card mean?

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Hotlisting a credit card means blocking your credit card so that it cannot be misused by miscreants in case of loss or theft.

Can I get my damaged credit card replaced?

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You can request a replacement credit card by calling the BOB Credit Card Customer Care. The executive at Customer Care will assist you with the application process for a replacement card. Alternatively, you can place a request for a replacement card through net banking or mobile banking. You can also visit the nearest BOB branch and place a request for a replacement card.

How to register a BOB Credit Card for netbanking facilities?

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You can register a BOB Credit card for the net banking facility through the net banking website of the bank. You should choose the ‘Register Credit Card for Netbanking’ option and furnish the details required.

How to do an online check of credit card balance?

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You can check the credit card balance online through BOB net banking services.

Why do you need to do a periodical balance enquiry for the credit card?

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You can keep a track of your expenses on the credit card by periodical balance enquiry. You can stop further usage of the credit card when the expenditure goes overboard.