BOB Credit Card Customer Care Number

Bank of Baroda credit cards are easily manageable because of the excellent customer service provided by the bank with respect to credit card related issues. Besides a BOB Credit Card Customer Care toll-free that can be accessed by all BOB credit cardholders, there are dedicated numbers for select high-end credit cards. Read on for details regarding the various BOB Credit Card Customer Care No and the grievances redressal mechanism of the bank.

Bank of Baroda offers missed call service for balance enquiry and mini statement of Savings Bank, Current Account and Cash Credit Account. But there is no separate missed call service for BOB Credit Cards.

You can manage your BOB Credit Card issues with your phone by sending SMS from your registered mobile number in the format provided for each service. The format constitutes the Keyword and the last four digits of the credit card number. XXX in the format denotes the last four digits of the credit card number. Send an SMS to the BOB Credit Card Customer Care Number 92231 72141. You'll receive a response to your query immediately via SMS. The format to be used for different services while sending an SMS is given below:

BOB Bank Credit Card Enquiries

You can either call the BOB Credit Card Customer Care No or send an email for specific enquiries as given below

International Customers can call on the following numbers for their credit card related queries

• +91 79490 44100
• +91 79236 04000.

If the issue is not resolved to the credit cardholder’s satisfaction by the BOB Credit Card Customer Care, the matter can be escalated to the Grievance Redressal. The hierarchy to be followed is given below:

Level 1

You can send an email to  BOB Financial Solutions Limited at crm@bobfinancial.com. The Email should contain details like name, credit card number, and registered mobile number. The gist of the complaint also has to be given. On registration of the complaint, you will receive a reference number which has to be quoted in your future communications. You will get a response to your query within 3 working days.

Level 2

Even if the Level 1 resolution is not satisfactory, you can escalate the issue to the next level i.e, Level 2. You will have to send an email to  crm1@bobfinancial.com. You should remember to mention the complaint reference number provided on registering the complaint at Level 1. You can expect a response within 2 working days.

If the redressal mechanism at Level 1 and Level 2 fails, you can send an email to the Asst. Vice President at escalations@bobfinancial.com or send a written complaint addressed to the Asst. Vice President and send it to the following address

BOB Financial Solutions Limited

2nd Floor, Baroda House,

Behind Dewan Shopping Centre

S.V. Road, Jogeshwari (W), Mumbai

Maharashtra 400 012

The contact details of BOB Nodal Officer with different areas of operation is given below

You also have the option to directly write to the BOB Credit Card Customer Care about your credit card queries and send it to the postal address given below

Head Customer Service

BOB Financial Solutions Limited  [formerly known as Bobcards Ltd.]

“Baroda House”

Behind Dewan Shopping Centre

S.V. Road, Jogeshwari (W.)

Mumbai-400 102.

Fax. No.: 022-26764952

Other Ways to Connect with BOB Credit Card Customer Care

There are other ways to connect with BOB Credit Card Customer Care apart from the modes mentioned above

You can call any of the Area Office contact numbers listed on the website of the bank for any credit card related queries or can contact the Corporate Office of the bank at the dedicated numbers for specific issues.

The BOB Credit Card IVR Helplines are 1800 103 1006/1800 225 100. You can use the IVR services provided by the bank. The services available on IVR Helpline are

• Balance Enquiry
• Credit Card application Status
• Blocking the Card
• Generate or Change PIN
• Latest 3 transactions on your credit card

If you cannot connect to the BOB Credit Card Customer Care, you can also send an email to crm@bobfinacial.com.from your registered email ID.

You can also post your credit card queries through the following social media handles of the bank

BOB Twitter account: https://twitter.com/bankofbaroda/

BOB Facebook account: https://www.facebook.com/bankofbaroda/

While posting your issues through social media platforms you should not divulge sensitive details of your credit card