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ICICI Credit Card Customer Care Chennai

As a leading bank in the Indian private sector, ICICI offers some of the best credit cards to its customers. If you are a chennai based ICICI card customer, explore the ICICI Credit Card Customer Care Chennai services for a seamless experience and quick redressal of any concerns related to your cards.

Updated:

ICICI Bank Credit Card Customer Care Number

To seek a fast resolution to your query, you must call the personal banking toll free customer care number.

ICICI Bank Customer Care Number (Toll Free) is 1800-103-8181

You can call the customer care team from 8:00 AM to 8:00 PM from Monday to Saturday.

For emergency, you can call 24 X 7 on this Helpline and address the issue to Interactive Voice Response system.

Further, you can call 1800 200 3344 if your complaint is still unresolved. The service is available from Monday to Friday between 9:00 AM to 6:00 PM.

ICICI Customer Care Toll Free Hotline Numbers  

ICICI Customer Care Toll Free Hotline Numbers
Level 11800-103-8181
Level 21800 200 3344

Call from your registered mobile number only and keep your card number and Service Request Number (SRN) handy while escalating the query.

ICICI Chennai Customer Care Numbers

If you are a resident of Chennai, using ICICI Bank credit card in Chennai or need a support of Chennai customer care team, contact exclusive helpline for the city.

ICICI CUSTOMER CARE CHENNAI NUMBERS

Personal Banking: 04433667777 / 04444455000

Wealth/Private Banking:04433443399

Corporate/ Business Banking/Retail Institutional Banking Customers: 04433446699/ 04444456000

ICICI Bank Nodal Officer Contact Details


If you do not get a satisfactory response or resolution to your query, contact Principal Nodal officer or register the complaint online on the website to "Account Manager" or under the "Complaints" section. You can also choose to write to business heads of credit cards.

Principal Nodal Officer's Contact Details:

The Principal Nodal Officer

ICICI Bank Ltd  
Bandra Kurla Complex  
Mumbai 400051

e-mail to: headservicequality@icicibank.com.

ICICI Bank Customer Grievance Redressal Policy

The bank outlines a clearly defined Customer Grievance Redressal Policy. You can access grievance escalation matrix by logging-in on the official website. Check status here:

Complaint Redressal Approx Turnaround Time Outlined by ICICI Bank

Case CategoryTimeline (in days)
Normal7
Fraud/Legal cases(requiring retrieval of documents or old records)21
3rd party cases30
Chargeback issues

45 to 90

*may vary as per VISA/Master Card policy

The bank assures its customers about its transparent customer care policy wherein they will guide clearly about the required timelines.

Banking Ombudsman

However, if your issues are not resolved even after 1 month of addressing your dissatisfaction with the bank you can approach an RBI appointed Banking Ombudsman.

For a product query or to check your eligibility for ICICI credit cards, call MyMoneyMantra toll free number 1800 103 4004 or write to MMM customer care email ID: contactus@mymoneymantra.com

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