Indiabulls Home Loan Customer Care

Indiabulls is one of the significant names serving the Housing Finance, Real Estate, and Wealth Management sectors in India. Though it was only in May 2005 when Indiabulls Housing Finance Limited (IBHFL) was incorporated, yet it has become a leading Housing Finance Company (HFC) in just over the decade's time. IBHFL is regulated by the National Housing Bank (NHB) and caters to financing needs of individuals as well as corporates.

In the mortgage sector, a borrower can contact IBHFL for the following product lines:

  • Home Loan
  • Pradhan Mantri Awas Yojana (PMAY)-CLSS
  • Home Loan Balance Transfer
  • Loan Against Property
  • NRI Home Loans
  • Rural Home Loans
  • Plot Loans
  • Home Improvement Loans
  • Home Extension Loans

Customer service is the backbone of any organisation, and Indiabulls values its customer relationships to the core. The Housing Financing Company assures fast, hassle-free, and timely redressal of customer grievances. You can contact your lender in multiple ways to query about your concerns related to Home Loans.

Whether you want to check your Home Loan Application Status, Disbursal Status, Repayment Schedule, Prepayment Eligibility, Charges or Fees or have any other related concern, you can contact IndiaBulls from the channel of your choice. You can call, write or visit the branch to get a response to your Home Loan Grievance, Complaint or Query.

Indiabulls Customer Care Toll-Free Hotline Number

Contacting Indiabulls Customer Service Centre is just a call away. You can access customer care toll-free number from both mobile and landline phones.

Indiabulls Home Loans Customer Service Helpline Number

1800 200 7777(Toll-Free)

Make sure you clearly explain your query with correct details. Call on working days, from Monday to Saturday between 9 a.m. to 6 p.m. The service is not available on second and third Saturdays and other public holidays and bank holidays.

Indiabulls Home Loans SMS Service

For assistance on your registered mobile number, you just need to SMS 'HOME' to 56677.

Indiabulls Home Loan Customer Care Email ID

Another hassle-free way to connect with your lender is by sending an email. You can use the following mail IDs for your concerns.

Indiabulls Customer Service Email ID

customerserviceloans@indiabulls.com

Indiabulls Customer Grievance Email ID

grievance_ihfl@indiabulls.com

Indiabulls Home Loan Customer Care Email ID

homeloans@indiabulls.com

NRI Home Loans Customer Care Email ID

nriloans_hl@indiabulls.com

Email ID For Loan Against Property

lap@indiabulls.com

Indiabulls Home Loan Customer Care Social Media Channels

Contacting your lending partner on social media is perhaps one of the convenient ways these days. You can instantly shout out on social media and mention your housing finance company. All you need to do is write a post or send a direct message to them on social media. In most cases, you will get the acknowledgment for complaint the same day of registering it. Here are links to social media contact points for Indiabulls Home Loans.

Indiabulls on Facebook

https://www.facebook.com/indiabullshomeloans/

Indiabulls on Twitter

https://twitter.com/ibhomeloans

Indiabulls on LinkedIn

https://www.linkedin.com/company/indiabulls

Indiabulls on Instagram

https://www.instagram.com/indiabullshomeloans/

Indiabulls Home Loans Customer Care Contact Details

Alternatively, you can also contact your lenders by writing a post.

Indiabulls Housing Finance Limited-Head Office

Indiabulls Housing Finance Limited Company- Corporate Office

Indiabulls House,
448-451, Udyog Vihar,
Phase - V, Gurugram,
Haryana - 122001.

Contact Number: 0124-668 1199

Indiabulls Housing Finance Limited,
Indiabulls Finance Centre, Tower 01, 4th Floor, Senapati Bapat Marg, Elphinstone Road,
Mumbai (W) Maharashtra - 400013.

Contact Number: 022-61891000

Indiabulls Home Loan Grievance Redressal Policy

Indiabulls values customer feedback and suggestions and extends multiple contact points for the customers. You can Contact Customer Care Team in person, by a call, by post, e-mail or online support form. The Housing Finance Company ensures a quick response within three working days of receiving the complaint.

The complaints received as hardcopy/letter are automatically recorded in the complaints register. The customer care team works on such request on an urgent basis.

Escalation Matrix

Level 1: Visit the IHFL branch and register the complaint. Alternatively, contact the Branch Head by phone, Email or post.

Level 2: If your query raised at level 1 is not responded within 7 working days, call customer care customer helpline 1800-200-7777 (Toll-free)

You can also share feedback or raise an online complaint at:

https://www.indiabullshomeloans.com/contact-us/feedback/

Alternatively, write your request to Indiabulls Home Loan- Head, Customer Care:

Indiabulls Housing Finance Limited,
18th Floor, Tower-3, Indiabulls Finance Centre,
Senapati Bapat Marg, Elphinstone Road-
West, Mumbai - 400013, Maharashtra, India.
Contact Number: 022-61891043.

Email: grievance_ihfl@indiabulls.com

Contact details of Indiabulls Housing Finance Limited, Nodal Officer:

The General Manager,
Nodal Officer, Grievance Redressal,
Indiabulls Housing Finance Limited
Indiabulls House, 448-451, Udyog Vihar Phase V,
Gurugram-122016, Haryana, India.

Contact: 0124-6681168

Email: robin.marwaha@indiabulls.com

Level 3: After waiting for another week at Level 2, you can contact Corporate Office, Gurgaon.

National Head Operation

0124-6681184

Vice President, Compliance

0124-6681209

Level 4: After 30 days of raising the complaint, the customer can approach National Housing Bank to register their complaint with the HFC.

General Manager, National Housing Bank,

CRC, 4th Floor, Core 5A,
India Habitat Centre, Lodhi Road,
New Delhi - 110003, India

Or, directly upload complaint at GRIDS facility at the NHB website:

https://grids.nhbonline.org.in/(S(qba4taclrd05gjefzhmadshq))/default.aspx

Send an email at crcell@nhb.org.in

If you have any Home Loan product query or want to assess your eligibility for Top Up or Balance Transfer loans contact MyMoneyMantra.

MMM is a leading financial services distributor in India. You can contact toll-free customer care team at 1800 103 4004 or write your complaint at contactus@mymoneymantra.com

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