Reliance Home Finance Customer Care Number

Reliance Home Finance provides home loans at interest rates as low as 9.75% with a flexible repayment period extended up to 20 years. If you have either applied for or availed of a Home Loan from Reliance Home Finance and have issues related to the loan, you can contact Reliance Home Finance Customer Care and get your issues sorted.

Before applying for a home loan from reliance home finance, you might want to know the details of the home loan, like the rate of interest, processing charges, repayment period, and purposes for which the loan is provided or the calculation of home loan eligibility. You can contact Reliance Finance Home Loan Customer Care for the details. It does not stop at that. You can use the services of the reliance home loan customer care for tracking the status of the home loan application, for issues regarding interest charged after availing of the loan, various charges applied for the home loan, prepayment and partial prepayment guidelines etc.

For all the services, you can dial the numbers given below:

022 47416400 - This number is a chargeable one

The number functions from Monday to Friday between 9.30 am to 5.30 pm. It is not operational on public holidays and on 2nd and 3rd Saturdays

Also Check: SBI Home Loan CIBIL

For all the issues you encounter during your association with Reliance Home Finance, you can contact the Reliance home loan customer care by calling the following toll-free numbers: 

022 3967 1600   
1800 200 3838  
1800 210 3030  
1800 3009 0909

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Reliance Home Finance has devised a three-level grievance redressal system to resolve the issues to the utmost satisfaction of its customers. The main objective of the redressal mechanism is to resolve the issues in a fair and justified manner within the set rules and regulations. The Company also guides the customer concerning lodging a complaint and how to go about the issue till it is resolved to his/her satisfaction.

The Company provides various methods for lodging a complaint. It can be done orally by calling the Reliance Home Finance Customer Care or can be given in writing. The complaint can be lodged electronically through an email or through the official website of the Company by filling up a compliant form.

• By visiting the nearest branch: All the branches of Reliance Home Finance maintain registers for lodging complaints. The customer can approach the Branch Customer Service to register a complaint. They can either hand over the complaint in writing to the branch manager or send it by post or courier to Customer Care Centre, The Ruby, 11th Floor, North West Wing, Plot No. 29, JK Sawant Marg, Dadar-West, Mumbai - 400 028
• By contacting the Reliance Home Customer Care: You can call on the following Reliance Finance Customer Care Numbers 1800 3009 0909, 1800 210 3030,1800 200 3838 and lodge a complaint. These are toll-free numbers that are available 24x7. Alternatively, you can also call on 022 3967 1600, which is chargeable and functioning from Monday to Friday between 9.30 am and 5.30 pm. You cannot access this number on public holidays, 2nd and 3rd Saturdays.
• Through Email: You can also raise a complaint through Email. The email ID of Reliance Home Finance Customer Care is customercare@reliancehomefinance.com.
• Online: You can also raise a complaint by filling up a complaint form available on the website of the Company. There is a three-level hierarchy to resolve the complaint registered online.

Level 1: If you are unable to get a satisfactory solution for the complaint lodged at the Reliance Home Loan Customer Care, you can escalate the issue to the next level by filling up an online complaint form available on the website of the Company. The complaint will be reviewed by the Head-Customer Service, and you will typically get a reply within seven days.

Level 2: If the redressal given at Level 1 is not acceptable to you, then you can further escalate the issue to the Nodal Officer to get a solution within seven working days. The contact details of the Nodal Officer of the Company is

Mr Achyuta Kumar Dash - Customer Service

Reliance Home Finance Limited

The Ruby, 11th Floor, North West Wing

Plot No. 29, JK Sawant Marg

Dadar-West, Mumbai - 400 028

Email Id: Achyuta.K.Dash@relianceada.com 

Phone Number: 022 - 39377697 

Fax: 022 - 33036662 

Level 3: If there is a delay in resolving the issue at Level 2 or the response is not satisfactory, you can contact the Complaints Redressal Cell of the National Housing Bank by lodging an online complaint through GRIDS, i.e., Grievance Redressal and Information Data System. You can use the link https://grids.nhbonline.org.in to lodge the complaint. You can also give the complaint in writing by filling up a complaint form available on the NHB website and sending it to 

the National Housing Bank Complaint Redressal Cell

Department of Regulation and Supervision

Core - 5A, India Habitat Centre

Lodhi Road, New Delhi - 110 003.

Key responsibilities of the Nodal Officer

• The prime responsibility of the Nodal Officer is to ensure that the Grievances Redressal Policies are not breached. Corrective measures wherever necessary should be taken, and this has to be monitored by the Nodal Officer. Providing a solution to the satisfaction of the customer should be the objective of the Nodal Officer.
• He should make sure that the time frame is adhered to for the redressal. If delays are noticed, corrective steps should be taken to avoid such delays, including staff accountability wherever there are deficiencies in service.

The Grievances Redressal Process

The executive in charge of complaints redressal at the branches i.e., either the Customer Service Officer or the Customer Service Manager at the branch has to shoulder the responsibility of resolving the grievances received at the branch level to the utmost satisfaction of the customer.

In the case that the Customer Service Officer/Manager feels that the customer is not satisfied with the branch level redressal he should suggest alternative avenues for escalation of the issue. If the executive of the Customer Service Department at the branch feels that the matter cannot be resolved at the branch he should refer the issue to the Customer Service Head or the Nodal Officer to get the desired resolution. Ensuring optimum customer satisfaction is the prime responsibility of the Customer Service Executive of the branch for all the complaints received at the branch level.

Turnaround Time for Grievances Redressal

For all the complaints received in writing, acknowledgement/suitable response will be provided within 7 days.

If the complaint is lodged through Reliance Home Loan Customer Care, a reference number for every complaint will be provided and the customer will be informed about the status of the complaint from time to time.

After proper review, the Company will send a conclusive response or will elucidate the reasons for more time required to deal with the issue and this will be done within a maximum of six weeks from the date of receipt of the complaint. If the customer is not happy with the redressal, the Company will also suggest the redressal mechanism to escalate the matter to higher levels.

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There are various branches of Reliance Home Finance across the country and the locations of the various branches along with contact numbers are given below:

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There is no dedicated Reliance Home Finance Customer Care Number for NRIs. 

Additional Info: Home Loan Options For an NRI

Reliance home loan customer care can be accessed through the Reliance home Loan Customer Care email ID customercare@reliancehomefinance.com. You can raise a query through email and will get a response as early as possible.

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Reliance Home Finance provides an online assistance system for registering complaints and providing suggestions and feedback about the grievances mechanism. 

The various assistance available for the customers is:

• They can lodge a complaint on a home loan or any other product.
• Provide suggestions for improved customer service
• Provide feedback related to the redressal of issues.
• Track the status of their complaints.

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Reliance home finance has made it possible for customers to raise queries in various ways.

One such method is by filling up the complaint form available on their official website and submitting the same either online or by sending it to the postal address given below:

Customer Care Centre

The Ruby, 11th Floor, North West Wing

Plot No. 29, JK Sawant Marg

Dadar-West, Mumbai - 400 028

Additional Info: Apply SBI MaxGain Home Loan @6.70%