DHFL Home Loan Customer Care

Dewan Housing Finance Corporation Ltd (DHFL) is a pioneer Housing Finance Company serving millions of middle class and lower income group customers in India for over three decades. The HFC offers easy and hassle-free Home Loans for purchase and/or construction of residential plot, home or apartment, besides the range of other credit forms such as Loan Against Property, Business Loan, Plant & Machinery Loan, Medical Equipment Loan.

As accessible are the DHFL loans as approachable is DHFL customer care team. Expect the world-class customer service from DHFL. To get the customer care support, you can approach the lender as per your convenience. You may choose to visit the HFC branch, call dedicated toll free numbers, write an email or send a post to register your complaints. DHFL assures you a quick response within a week.

To ease customer's borrowing experience, you can access My DHFL - online customer portal for Loan statements and records. To get access to the account details you only need to Login.

DHFL Customer Care Toll-Free Helpline Numbers

One of the most convenient ways to contact your lender is by calling toll-free customer care hotline numbers. Whether you want to check the customer care application status or want to check the loan account balance/status, prepayment charges and more, you can access the same using the following numbers. The facility is extended on weekends as well.

New Customers*

DHFL Customer Care Toll-Free Helpline Number

1800 22 34 35

DHFL Customer Care SMS Service

SMS 'DHFL' to 56677

Existing Customers**

DHFL Customer Care Toll-Free Helpline Number

1800 3000 1919

*Contact the helpline on all days of the week (Monday to Sunday) from 9:00 AM to 7:00 PM.

**Contact the hotline on 6 days of the week (Monday to Saturday) from 9:00 AM to 6:00 PM

Locate the Nearest DHFL Branch

If you wish to visit the branch and meet the DHFL officials in person to get acknowledgement for your complaint, find the nearest branch online here:

https://www.dhfl.com/find-a-branch

You can meet the Branch Manager or fill the customer feedback/complaints'register or put your query inside the complaints' box.

All DHFL branches work from Monday to Friday from 10:30 AM to 4:30 PM.

Alternatively, you can also write your complaint to the registered office. Use the following address:

Warden House, 2nd Floor,
Sir P.M. Road, Fort,
Mumbai-400 001

Toll-free Number: 1800 22 3435 Fax: 022 7158 3344

DHFL Customer Care Email ID

However, if you are a busy homemaker, businessman, a salaried individual or a self-employed professional who prefers to send an email, you can share your queries on DHFL customer care email ID.

DHFL Customer Care Email ID

response@dhfl.com

Share customer name, account number, and query in your message.

DHFL's Grievances Redressal Policy

DHFL values good customer relationship and assures swift response within 7 days of receiving the complaint. After you contact the customer support team on a phone call, email or by post, you would get assurance and timeline for resolution of your query.

DHFL Nodal Officer Contact Details:

However, if you do not get a response or a satisfactory reply for your query, consider contacting the Nodal Officer, Mr. Sanjiv Gyani. According to HFC's Grievance Redressal Policy, customers will receive a resolution within 7 working days of registering the complaint with the Nodal Officer.

Write to DHFL Nodal Officer here: nodalofficer@dhfl.com

DHFL CEO Contact Details:

Those who are not satisfied with the resolution by Nodal Officer can write to DHFL CEO and share the concerns. You can directly write to CEO at ceo@dhfl.com. Do mention the application/ complaint number and your account details along with a summary of complaint history. The timeline for complaints' redressal is 7 working days.

However, if the matter remains unanswered even after contacting the senior officials, you can approach National Housing Bank and lodge a complaint, showing your unhappiness with the treatment of your query.

You can register an online complaint here: https://grids.nhbonline.org.in

For sending a physical complaint, register it here:

National Housing Bank Department of Regulation & Supervision

4th Floor, Core 5-A, India Habitat Centre,

Lodhi Road, New Delhi-110003

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