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HDFC Bank Credit Card Customer Care

You have realised that there has been a fraud, and you need to block the credit card. You can call the HDFC Credit Card Customer Care helpline number round the clock and for all the 365 days to resolve your issues. Details of toll-free numbers and individual city-wise numbers are provided in this article.

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HDFC Bank Credit Card Customer Care

Do you have issues regarding HDFC Bank Credit Card? For the convenience of the cardholders, HDFC Bank has provided Customer Care helplines that operate 24x7 and on all the days, including holidays. You can just dial the HDFC Bank Credit Card Customer Care number and get an answer to your queries or get your issues resolved. There are dedicated helpline numbers for select cities. For other cities, there is a toll-free number that can be accessed across the country.

The toll-free numbers are 1800-202-6161/ 1860-267-6161.

HDFC Bank Credit Card Customer Care Number (24x7 City-Wise)

Besides the HDFC credit card customer care number 24x7, the Bank has provided HDFC Bank Credit Card Customer Care Numbers City-wise.

  • HDFC credit card customer care no Delhi: 011 61606161
  • HDFC credit card customer care number Chennai: 044 61606161
  • HDFC credit card customer care Pune: 020 61606161
  • HDFC credit card customer care number Kolkata: 033 61606161
  • HDFC credit card customer care number Hyderabad: 040 61606161
  • HDFC credit card customer care number Jaipur: 0141 61606161
  • HDFC credit card customer care number Mumbai: 022 61606161
  • HDFC credit card customer care number Bangalore: 080 6160 6161
  • HDFC credit card customer care number Cochin: 0484 61606161
  • HDFC credit card customer care number Lucknow: 0522 61606161
  • HDFC credit card customer care number Indore: 0731 61606161
  • HDFC credit card customer care number Ahmedabad: 079 61606161
  • HDFC credit card customer care number Chandigarh: 0172 61606161

These numbers are available from 8 am to 8 pm on all days.

If you do not find your city in the list above, you can call the HDFC Credit Card Customer Care Toll-free number 1800-202-6161/ 1860-267-6161 round the clock and get your issues like getting the card hotlisted/blocked or for any queries regarding the credit card.

HDFC Bank Credit Card Missed Call Service

You can use the HDFC Bank Credit Card Missed Call Service for details regarding the usable limit available on the credit card. All you have to do is to give a missed call to the toll-free number 1800-270-3311. Your call will be disconnected after a few rings. You will then receive the available credit card balance through SMS.

The call should be made from a registered mobile number. If the call is from an unregistered mobile number, you will get a message saying that the mobile number is not registered. The mobile number should be registered with the Bank, and you should also register for the Missed Call Service.

HDFC Bank Credit Card Customer Care Service on SMS

You can avail of various credit card related services from the HDFC Bank Credit. 

Card Customer Service by sending an SMS to 5676712. Send the SMS in the formats given below as per the credit card related services required.

  • Credit Card Balance: CCBAL<space><Last four digits of HDFC Bank Credit Card>
  • Available Credit limit: CCACL<space><Last four digits of HDFC Bank Credit Card>
  • Reward Points Balance: CCRWD<space><Last four digits of HDFC Bank Credit Card>
  • Detailed menu service: CCMENU<space><Last four digits of HDFC Bank Credit Card>  
  • Request for new credit card PIN: CCPIN<space><Last four digits of HDFC Bank Credit Card>
  • Request for duplicate statement for a particular month: CCSMT<space><Last four digits of HDFC Bank Credit Card><space><MMYY>

You will get an immediate reply to the SMS on your registered mobile number.

HDFC Bank Credit Card Enquiries

There could be various enquiries related to the HDFC Bank Credit cards. You can get a reply to all your enquiries through various modes.

For balance enquiry: You can send an SMS to 5676712 in the format CCBAL<space><Last four digits of HDFC Bank Credit Card> and get the balance immediately via SMS. You can also get the balance by giving a missed call to 1800-270-3311. The call will be disconnected after a few rings, and you will get the balance via SMS within no time.

For reward points enquiry: You can send an SMS to 5676712 in the format CCRWD<space><Last four digits of HDFC Bank Credit Card> to get the rewards points balance through SMS within minutes. You can also call the HDFC Bank Credit Card Customer Care toll-free number 1800-202-6161/ 1860-267-6161.to get the required information.

To report theft of the card: The moment you realise that your card has been stolen, you should call the 24x7 HDFC Bank Credit Card Customer Care toll-free number 1800-202-6161/ 1860-267-6161 and get the card blocked.

For reactivation of the credit card: The card, once blocked, cannot be reactivated. You will have to place a request for a replacement card. You can do that by calling the HDFC Credit Card Customer Care number 1800-202-6161/ 1860-267-6161 and talking to the customer care executive. Your request will be noted and the replacement card issued. If you are from one of the cities with dedicated Customer Care numbers, you can call that number to place the request.

HDFC Bank Credit Card International Helpline Number

HDFC Bank has provided separate helpline numbers for Credit Card Enquiries for International Customers. The overseas credit card holders can solve the issues by calling the numbers given below.

Canada: 855 999 6061

USA: 855 999 6061

Singapore: 800 101 2850

Other countries: +91 2267606161(This is a tolled number)

HDFC Bank Credit Card Grievance Redressal

You can escalate the issue to the HDFC Bank Credit Card Grievance Redressal Cell if the solution to you is satisfied with the solution to your credit card related issues given by the HDFC Credit Card Customer Care Cell. You can lodge the issue with the Grievance Redressal Cell through various modes.

By sending an email to the Grievance Redressal Cell

To send an email, access the link provided for the Grievance Redressal Cell of HDFC Bank. Fill in the form with some basic details and the details of the complaint/query. The redressal officer will call on you with a resolution to your issue.

By calling the Grievance Redressal Cell

You can get in touch with the Grievance Redressal Cell by dialling the numbers 1800 266 4060/ 044 61084900. You can call these numbers from Monday to Saturday from 9.30 a.m.to 5.30 pm. These numbers do not respond on second and fourth Saturdays and all Sundays. You can call the numbers within the specified time and talk to the redressal officer regarding your complaint/query. He/She will get back to you with a resolution.

By writing a letter

You can pen down your complaint/query and dispatch the same to the address given below.

Manikandan PS

Grievance Redressal Officer

HDFC Bank Cards Division,

8, Lattice Bridge Road, Thiruvanmiyur,

Chennai 600041

You will get a reply within 10 working days. The matter can be escalated further to the nodal officer and then to the Ombudsman if you are not satisfied with the resolution provided.

HDFC Bank Nodal Officer Contact Details

The following are the contact details of Nodal Officers officiating in various areas of operation.

CentreArea of OperationNodal OfficerAddress
HyderabadAndhra Pradesh and TelanganaRamadoss Ramaswamy

HDFC Bank Ltd

8th Floor

HDFC Bank House

 Road No.1, Banjara Hills, Hyderabad - 500 034 

GuwahatiAssam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and TripuraShikha Jacob

HDFC Bank Ltd. 

Jardine House

4 Clive Row

 Kolkata - 700 001

PatnaBiharShikha Jacob

HDFC Bank Ltd. 

Jardine House

4 Clive Row

Kolkata - 700 001

RaipurChattisgarhVikas Vijayvergiya

HDFC Bank Ltd.

179, M P Nagar

 Zone -II

 Near Hotel Lake Princes

Bhopal - 462011 (M.P.)

Delhi IDelhiSameer Tiwari

HDFC Bank House, 

Vatika Atrium, A-Block Golf Course Road

Sector 53

Gurgaon - 122002

AhmedabadGujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuAlpa Kothari

HDFC Bank House 

Opp. Navrangpura Jain Temple

Navrangpura

Ahmedabad - 380 009

Delhi IIHaryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh,Manish Anand  

HDFC Bank House

Vatika Atrium, A - Block, 

Golf Course Road

Sector 53

Gurgaon - 122002

Delhi IIINorth-East, Central, Shahdara, East and South-East districts of DelhiSameer Tiwari

HDFC Bank House

Vatika Atrium, A - Block, 

Golf Course Road

Sector 53

Gurgaon - 122002

ChandigarhHimachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of HaryanaAshok Puri

HDFC Bank Ltd

 Bank House

 28, Industrial Area

 Phase I

Chandigarh-160002


 

JammuJammu and KashmirManish Anand

HDFC Bank House

Vatika Atrium, A - Block, 

Golf Course Road

Sector 53

Gurgaon - 122002

RanchiJharkhandShika Jacob

HDFC Bank Ltd. 

Jardine House

 4 Clive Row

 Kolkata - 700 001

BangaloreKarnatakaAnil Varughese

HDFC Bank Ltd

 First floor,103/31

 26th Main Road, 

4th T Block, Jayanagar Near SSMRV College

Bangalore - 560041

ThiruvananthaPuramKerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).Jitheesh Janardhanan

HDFC Bank Ltd

Cordial Residency Towers

Opposite Kurups Lane

Sasthamangalam

Thiruvananthapuram - 695010

BhopalMadhya PradeshVikas Vijayvergiya

HDFC Bank Ltd

 179, M P Nagar

 Zone -II

 Near Hotel Lake Princes 

Bhopal - 462011 (M.P.)

Mumbai IDistricts of Mumbai, Mumbai Suburban and ThaneRavi Mukherjee

HDFC Bank Ltd

 5th Floor, Tower B

Peninsula Business Park Lower Parel West, 

Mumbai 400013

Mumbai IIMaharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and GoaPunam Naik

HDFC Bank Ltd

 5th Floor, Tower B

Peninsula Business Park Lower Parel West, 

Mumbai 400013

BhubaneshwarOdishaShika Jacob

HDFC Bank Ltd. 

Jardine House

 4 Clive Row

 Kolkata - 700 001

Rajasthan JaipurParul Sharma

HDFC Bank Ltd

A-8 Hanuman Nagar (A)

Jaipur - 302021 

Rajasthan 

ChennaiTamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsSundar Krishnamoorthy

HDFC Bank Ltd.

 Prince Kushal Towers First Floor, A Wing

 96, Anna Salai

 Chennai - 600002.

KanpurUttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)Basant Kumar

HDFC Bank

 2nd Floor

 Pranay Towers

 38 Darbari Lal Sharma  

 Marg

 Near Pratibha Cinema

 Lucknow-226001

DehradunUttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)Basant Kumar

HDFC Bank

 2nd Floor

 Pranay Towers

 38 Darbari Lal Sharma  

 Marg

 Near Pratibha Cinema

 Lucknow-226001

KolkataWest Bengal and SikkimShika Jacob

HDFC Bank Ltd. 

Jardine House

 4 Clive Row

 Kolkata - 700 001

The contact details of the Principal Nodal Officer of HDFC Bank is given below

Mr Ripal Kiritkumar Sheth

HDFC Bank Ltd.

5th Floor, Tower B, 

Peninsula Business Park, 

Lower Parel West, 

Mumbai 400013

Fax number: 022-30788580

HDFC Bank Credit Card Customer Care Postal Address

The postal address of HDFC Bank Credit Card Customer Care to post a letter with details of complaints/queries is as mentioned below.

For dispatch through Post Office

The Manager,

HDFC Bank Cards Division

PO BOX #8654 Thiruvanmiyur 

PO Chennai – 600 041

For dispatch through Courier

The Manager

HDFC Bank Cards Division

8, Lattice Bridge Road

Thiruvanmiyur, Chennai – 600 041

Other Ways to Connect with HDFC Bank's Credit Card Customer Care

You can connect with the HDFC Bank Credit Card Customer Care through Email. The HDFC Customer Care Email ID is customerservices.cards@hdfcbank.com.The query/complaint can be lodged easily through an Email.

FAQs

✅ What is the procedure to register HDFC Bank Credit Card for net banking facilities?

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You can register HDFC Bank Credit Card for net banking facilities by accessing the net banking website of the Bank. You should choose the ‘Register for Credit Card Netbanking’ option and provide the details required. Multiple Credit Cards can be registered using this option.

✅ Will I be able to check the HDFC Credit Card Balance without an internet connection?

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Yes. You can get the HDFC Credit Card Balance through the missed call service, SMS service or phone banking.

✅ What are the services available on an unregistered mobile number?

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You can only be able to know your credit card balance by calling the HDFC Credit Card Customer Care number through an unregistered mobile number. For SMS Service and Missed Call Service, you will need a registered mobile number.

✅ How can we check the HDFC Bank Credit Card balance online?

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You can check the HDFC Bank Credit Card balance online through net banking services or through the HDFC Bank mobile app.

✅ What is the stipulated time to contact the HDFC Bank Customer Care helpline?

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The HDFC Customer Care toll-free number can be accessed round the clock on all days. The other helpline numbers can be accessed from 8 am to 8 pm on all days.

✅ How does the balance enquiry of the HDFC Credit Card help?

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Keeping a track of the HDFC Credit Card balance is recommended so that you will not transact beyond the credit limit at any point in time and also keep within the credit utilisation ratio. You will also get an instant credit card statement through which you can keep a track of the transactions that you have initiated.