HSBC Credit Card Customer Care

The Hongkong and Shanghai Banking Corporation (HSBC) is the seventh largest bank in the world with more than 38 million customers globally. The bank caters to various financial products and service segment businesses constituting Retail Banking, Commercial Banking, Global Private Banking and Wealth Management. The HSBC banking operations are spread across 66 countries and territories in the world.

Valuing good customer relationships, customers can contact HSBC Bank via Live Chat or Internet Banking Secure Message or PhoneBanking. You can raise complaints and make queries online, call customer care, or email to call centre and seek a fast resolution to your queries.

For instant gratification of your query contact HSBC Customer Care Toll Free Number here: 1860 266 2667

Contact the dedicated HSBC Credit Cards Helpline Number at 1860 108 7788 or 1860 500 2277. If you are travelling abroad, contact 040 - 67173402080 - 49089632 for reporting issues related to your credit card.

The phone banking customer service numbers are available on all working days. Be it a general query related to banking or a card transaction; you can ask the customer care executive about the same between Monday to Friday from 9:00 AM to 6:00 PM IST.

For urgent situations such as for reporting a lost card, stop cheque instruction or Interactive Voice Response (IVR) transactions, you can use phone banking service 24 X 7.

Dedicated HSBC Customer Care Numbers for Various Segments

For Non Resident Indian (NRI) HSBC Credit Card customers, toll free credit card contact numbers are:

• 18601087788
• 18605002277

Here is a country-wise list of toll-free helpline numbers for NRI HSBC Customers:

*All helpline numbers shared above are toll free, subject to charges applied wherever mentioned.

A customer can contact HSBC at any of these numbers or by mailing their issues via an email or postal mail. The bank follows a transparent and client-friendly customer grievance redressal policy. The client can successfully check credit card application status by contacting the customer care number. Make sure you mention the complaint number and customer id while following up the query.

You can write the complaint by filling an online Complaint Form on the bank website here:

https://www.apps.asiapacific.hsbc.com/1/2/inm2/complaint-form?WABFormEntryCommand=cmd_init

Login and write your concerns. Alternatively, you can call the customer care team as well.

Another hassle free channel to reach your card provider is by shouting on Social Media. You will get quick acknowledgment for your query here.

The HSBC bank assures a quick response within 10 days to each query. However in case, you do not get a required response within 10-days deadline, or you are dissatisfied with the reply, you can escalate your query to the next level.

You can call Nodal Officer Team on all working days between 09:30 AM to 06:00 PM on:

Contact Numbers: +91 80 - 49089640, +91 40 - 67173410.

Fax numbers: +91-022-66476011, +91-022-49146011

The nodal officer will respond to your query within next 10 working days. If you are not satisfied with the reply you can further escalate the query to senior HSBC customer care manager or Principal Nodal officer.

HSBC Principal Nodal Officer Contact Details:

Ms. Rashmi Vivek  
Hongkong and Shanghai Banking Corporation  
No.7 M. G. Road, Bangalore - 560 001

Email: pnohsbcbank@hsbc.co.in

Escalation to Banking Ombudsman

In case you are not satisfied with the reply from HSBC senior management and principal nodal officer, approach banking Ombudsman and report your concerns.

For further queries about HSBC credit cards, feel free to contact MyMoneyMantra experts here:

• 1800 103 4004 
• contactus@mymoneymantra.com