ICICI Credit Card Customer Care Chennai

ICICI Bank Ltd is a leading private sector bank of India that has its banking and financial services operations spread across 19 countries. Headquartered in Mumbai, the bank extends customer-friendly personal, private & corporate banking products in India and abroad. A resident customer of ICICI banking products can expect a hassle free customer service and grievance redressal from the ICICI Customer care team.

ICICI Bank Credit Card Customer Care Number:

To seek a fast resolution to your query, you must call the personal banking toll free customer care number.

ICICI Bank Customer Care Number (Toll Free) is 1800-103-8181

You can call the customer care team from 8:00 AM to 8:00 PM from Monday to Saturday.

For emergency, you can call 24 X 7 on this Helpline and address the issue to Interactive Voice Response system.

Further, you can call 1800 200 3344 if your complaint is still unresolved. The service is available from Monday to Friday between 9:00 AM to 6:00 PM.

ICICI Customer Care Toll Free Hotline Numbers

Level 1

1800-103-8181

Level 2

1800 200 3344

Call from your registered mobile number only and keep your card number and Service Request Number (SRN) handy while escalating the query.

ICICI Chennai Customer Care Numbers

If you are a resident of Chennai, using ICICI Bank credit card in Chennai or need a support of Chennai customer care team, contact exclusive helpline for the city.

ICICI CUSTOMER CARE CHENNAI NUMBERS

Personal Banking: 04433667777 / 04444455000

Wealth/Private Banking:04433443399

Corporate/ Business Banking/Retail Institutional Banking Customers: 04433446699/ 04444456000

ICICI Customer Care Contact Numbers for Other Cities:

Location

Personal Banking Numbers

Wealth/ Private Banking Numbers

Corporate/ Business Banking/Retail Institutional Banking Numbers

Ahmedabad

07933667777/ 07944455000

07933443399

07933446699

Andhra Pradesh

7306667777

7306443399

7306446699

Assam

9864667777

9864443399

8822446699

Bangalore

08033667777/ 08044455000

08033443399

08033446699/ 08044456000

Bhopal

07553366777

07553344339

07553344669/ 07554445600

Bhubaneswar

06743366777

06743344339

06743344669

Bihar

8102667777

8102443399

8102446699

Chandigarh

01723366777/ 01724445500

01723344339

01723344669/ 01724445600

Chattisgarh

9098667777

8103443399

7879446699

Dehradun

01353366777

01353344339

01353344669

Delhi

01133667777/ 01144455000

01133443399

01133446699/ 01144456000

Gurgaon

01243366777/ 01244445500

01243344339

01243344669/ 01244445600

Ernakulam

04843366777

04843344339

04843344669

Goa

9021667777

7304443399

7304446699

Gujarat

8000667777

8306443399

8690446699

Haryana

9017667777

9017443399

9541446699

Himachal Pradesh

9817667777

9817443399

9625446699

Hyderabad

04033667777/ 04044455000

04033443399

04033446699/ 04044456000

Jaipur

01413366777/ 01414445500

01413344339

01413344669/ 01414445600

Jammu & Kashmir

9018667777

9018443399

9018446699

Jharkhand

8102667777

8102443399

8102446699

Karnataka

8088667777

8088443399

9019446699

Kerala

9020667777

9020443399

8590446699

Kolkata

03333667777/ 03344455000

03333443399

03333446699/ 03344456000

Lucknow

05223366777/ 05224445500

05223344339

05223344669

Madhya Pradesh

9098667777

8103443399

7879446699

Maharashtra

9021667777

7304443399

7304446699

Mumbai

02233667777/ 02244455000

02233443399

02233446699/ 02244456000

Orissa

9692667777

7735443399

9778446699

Panaji

08323366777

08323344339

08323344669

Patna

06123366777

06123344339

06123344669

Punjab

7307667777

7307443399

9023446699

Rajasthan

7877667777

8955443399

9529446699

Raipur

07713366777

07713344339

07713344669/ 07714445600

Ranchi

06513344339

06513344339

06513344669

Shimla

01773366777

01773344339

01773344669

TamilNadu

7305667777

9025443399

8695446699

Telangana

7306667777

7306443399

7306446699

Uttar Pradesh

8081667777

8303443399

8303446699

Uttarakhand

8081667777

8303443399

8303446699

West Bengal

8101667777

9832443399

9641446699

ICICI Bank International Customer Care Numbers

NRIs and overseas customers should use following customer care numbers:

Bahrain

+973 17 576 161

Hong Kong

+852-22342651, +852- 22342655

Sri Lanka

+94 11 4242448

Russia

+7 495 981 4988

ICICI Customer Care E-mail ID

You can also share your complaints and feedback instantly by writing emails.

ICICI Bank Customer Care Email ID

customer.care@icicibank.com

For unresolved queries

headservicequality@icicibank.com

Wealth Management response

wealthmanagement@icicibank.com

ICICI Customer Care for NRIs

nri@icicibank.com

DEMAT services

headdematservices@icicibank.com in

Resolution through Branch:

Contact branch officials directly for resolution of issues or drop complaints/feedback in the branch drop boxes or write in the complaint book available in the branches.

Share your views online.

Alternatively, a customer can also share views and feedback directly on the website.

Visit: https://www.icicibank.com/feedback.page and share your views with utmost security.

You may also access online FAQs or chat with ICICI iPal-Chatbot.

ICICI Bank Nodal Officer Contact Details

If you do not get a satisfactory response or resolution to your query, contact Principal Nodal officer or register the complaint online on the website to "Account Manager" or under the "Complaints" section. You can also choose to write to business heads of credit cards.

Principal Nodal Officer's Contact Details:

The Principal Nodal Officer

ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051

e-mail to: headservicequality@icicibank.com.

ICICI Bank Customer Grievance Redressal Policy

The bank outlines a clearly defined Customer Grievance Redressal Policy. You can access grievance escalation matrix by logging-in on the official website. Check status here:

Complaint Redressal Approx Turnaround Time Outlined by ICICI Bank

Case Category

Timeline (in days)

Normal

7

Fraud/Legal cases(requiring retrieval of documents or old records)

21

3rd party cases

30

Chargeback issues

45 to 90

*may vary as per VISA/Master Card policy

The bank assures its customers about its transparent customer care policy wherein they will guide clearly about the required timelines.

Banking Ombudsman

However, if your issues are not resolved even after 1 month of addressing your dissatisfaction with the bank you can approach an RBI appointed Banking Ombudsman.

For a product query or to check your eligibility for ICICI credit cards, call MyMoneyMantra toll free number 1800 103 4004 or write to MMM customer care email ID: contactus@mymoneymantra.com

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