SBI Credit Card Customer Care

State Bank of India is the largest public sector bank of India and the second largest credit card provider. The banking major extends a multi-point customer care service for its large customer base. Whether you are an existing SBI credit card holder or a non-SBI credit card holder, you can conveniently contact SBI Credit Card Customer Care for feedback, complaints, and queries through your mobile device.

You can contact SBI's dedicated customer service for credit cards through various mediums, such as:

  • a missed call/ a phone call
  • e-chat with Ela, an Electronic Live Assistant on SBI official website
  • an email, via your email id or by registering on the bank's website
  • an SMS from your registered mobile number
  • a shout out at Twitter
  • Fax
  • Visiting the branch
  • Writing a post

Contacting SBI credit card customer care is just a step away.

How to contact SBI credit card customer care?

To ensure seamless and world-class customer support, the SBICard has created a user-friendly online platform wherein users can sign-in and register their complaints and concerns in a private window. With every communication, you get a unique customer reference number that can be shared for further correspondence.

SBI Credit Card Customer Care Contact Points
Medium Purpose Contact Details


(Pan India)

SBI Credit Card Customer Care Number

39 02 02 02 (prefix "local STD code")



SBI Credit Card Toll-Free Number

1860 180 1290



SBI Simply SMS Services

*SMS from registered mobile (only for SBI credit card holders)

SMS HELP to 5676791 to get account information.

SMS PROBLEM to 9212500888 & get a call back within 24 hours


Balance inquiry BAL XXXX

Available credit and cash limit AVAIL XXXX

Block lost or stolen card BLOCK XXXX

Last payment PAYMENT XXXX

Reward point summary REWARD XXXX

Subscribe to e-statement ESTMT XXXX

For duplicate statement DSTMT XXXX MM

(Statement Month in MM)
****XXXX is the last four numbers of your credit card



Missed Call Service

(Give a missed call to know about your SBI credit card status instantly)

Balance Enquiry: 8422845512


Available Credit and Cash Limit: 8422845513


Rewards Point Summary: 8422845514

Last Payment Status: 8422845515



SBI Card, P.O. Bag 28, GPO, New Delhi - 110001

Head office:
SBI Card,
Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon - 122002, Haryana, India


Directly contact SBI to send your documents and card application



IRCTC SBI Credit Card Helpline

39 02 12 12 (prefix local STD code)

1800 180 1295


To send your requests/ queries/ complaints


and login to send a mail.


SBI Credit Card Customer care email ids:

Social Media



SBI Credit Card Grievance Redressal Numbers:

If you have a complaint or a concern that is not listed above, call the SBI credit card customer helpline between 8 AM to 8 PM from Monday to Saturday.

SBI credit card customer care numbers are:

SBI credit card customer care toll-free number: 1800 180 1290;

SBI credit card customer care regular numbers: 1860 180 1290; 39 02 02 02 (Prefix local STD code)

SBI customer care email ID

You can log in and send a mail to raise an issue or share feedback.

Or, email to SBI credit card customer care at:

For, unresolved queries reach at:

Corporate credit card users can reach here:

SBI Social Media Customer Care Contact through Twitter:

Tweet your concerns directly to SBI customer care on @SBICard_Connect

SBI Credit Card Customer Care Address:

You can write your grievances to SBI Customer Services Manager:

Manager- Customer Services
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,
Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India

If you are dissatisfied with the response, you can escalate your query and review the Escalation Matrix online here:

You can also contact Grievance Redressal Officer:

Ms. Rupali Bhardwaj
Principal Nodal Officer
DLF Infinity Towers, Tower C, 10th-12th Floor,
Block 2, Building 3, DLF Cyber City, Gurgaon -122002 (Haryana) India.Or, walk into the nearest SBI credit card branch.

Lost or Stolen Cards

In case of a card loss or suspicion of a fraudulent activity take following steps:

  1. Log on to
  2. Click 'Block Lost Stolen Card'
  3. Confirm Card Block

You can also SMS BLOCK XXXX to 5676791 from your registered mobile number.

(XXXX = Last 4 digits of your SBI Card)

You can also call customer care Helpline numbers as shared above.

Customer Service for Credit Card Loss outside India:

For the loss of SBI Corporate Card, when you require urgent cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days of the loss.

You will be provided with a replaced emergency card with a validity of 30 days.

Contact SBI Card helpline after your return to India.

Cash disbursement is only available for card members having cash facility on their card.

The Banking Ombudsman Scheme 2006

SBI is the second largest credit cards provider in India and thus is covered by Reserve Bank of India's Banking Ombudsman Scheme, 2006.

If you do not get a satisfactory response within 30 days of lodging a complaint with SBI, you can approach the Banking Ombudsman.

SBI Credit Card Customer Care Numbers (City-Wise)


011 - 2336 1631

011 - 2334 5756

011 - 2336 1070


080 - 2594 3030


022 - 2644 5532

022 - 2644 5533


044 - 28214635


040 - 24756925

City Wise SBI credit card Head Office Address

You can send your queries directly to SBI offices. Contact details are shared below:

City (Code) Address

Kolkata (SBICardKol)


SBI Card, 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata,

West Bengal, India - 700 016

Chennai (SBICardChennai)

SBI Card, 10th Floor, TVH Agnitio Park, No.141 Rajiv Gandhi Salai, Kandanchavadi, Chennai,

Tamil Nadu, India-600096


New Delhi (SBICardDEL)

SBI Card, Fourth Floor, Unit No. 401,402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur,

Delhi, New Delhi, India -34


Gurgaon (SBICardGurgaon)


SBI Card, 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon,

Haryana, India-122002


Ahmedabad (SBICardAhme)


SBI Card, Corporate House, Ashram Road, Gujarat, Ahmedabad, India-380009

Kochi (SBICardCochin)


SBI Card, Center-A, 7th floor, Alapatt Heritage, M.G. Road, North End Kochi, Ernakulam,

Kerela, India-682035

Hyderabad (SBICardHBD)

SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad,

Telangana, India-500003


Bengaluru (SBICardBangalore)


SBI Card, Unit Nos. 1001 - 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore,

Karnataka, India-60025


Coimbatore (SBICardCoimbatore)


SBI Card, Regus Business Center, Srivari Srimath, 3rd Floor, Door No-1045, Avinashi Road , Coimbatore,

Tamil Nadu, India-641018

Lucknow (SBICardLucknow)

SBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow,

Uttar Pradesh, India-226010


Jaipur (SBICardJaipur)


SBI Card, S3-S7, First Floor, Geejgarh Tower, Hawa Sadak, Civil Lines,

Jaipur, Rajasthan, India-302006


Chandigarh (SBICardChandig)


SBI Card, SCO 171-172, Ground Floor, Madhya Marg, Sector - 8, Chandigarh,

Chandigarh, India


Mumbai (SBICardMumbai)

SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East,

Chakala, Mumbai, Mumbai Rural, Maharashtra, India- 400059

Pune (SBICardPune)

SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road,

Pune, Maharashtra,

India- 411001

Bhubaneshwar (SBICardBhubaneshwar)

SBI Card, 16 & 17, 1st floor, Block 1 & 2, BMC Bhawani Mall, Saheed Nagar, Bhubaneshwar,

Orrisa, India-751007

Contact number: 1800 180 1290 (toll free) / Dial 39 02 02 02 (prefix local STD code)


Monday to Saturday : 10 am to 4 pm|Not open on 2nd and 4th Saturdays of the month

SBI NRI International Toll-Free Numbers

Country Toll-Free Number













Hong Kong



1800 425 3800 or 1800 11 2211 or +91-80-26599990 (chargeable)







New Zealand








Saudi Arabia




South Africa








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