SBI Home Loan Customer Care

SBI Home Loan customer care number 1800-11-2018 can be reached 24X7. SBI home loan customer care number for pensioners is 1800-11-0009. These are toll-free facilities. You can also avail of SBI home loan customer care services via the SBI website, callback requests, SMS, social media channels and email. SBI customers can send emails to customercare@sbi.in for SBI home loan customer care support.

SBI Home Loan Customer Care Number

A multinational company and one of India’s largest banks, the State Bank of India is a trusted banking and finance services provider. They offer a host of products to customers, including credit cards, loans, investment options, and many more. Today, they have reached out to more than 70 lakh customers with just SBI Home Loans. SBI operates from more than 20000 branches across the country. Their 200-year legacy boasts of customer-centric services that ensure easy access to executives to resolve any issues that customers have in no time.

SBI Home Loan Toll-Free Helpline Numbers

If there are any queries regarding SBI Home Loans, you can call their toll-free number- 1800-11-2018. 

For Pensioners, the customer service toll-free number for SBI home loans is 1800-11-0009. 

You can talk to a customer care executive who will answer all queries related to your SBI Home Loan Interest Rates, repayment, loan statements, and more. This SBI Home Loan Customer Care Number is also the first step to any grievance redressal that you need. 

Points to remember while contacting SBI Customer Care: 

  • You can access customer care 24x7. This holds good even for your public holidays.
  • If you wish to use Banking services using the SBI Contact center, you can even register with an SBI ATM or Contact Centre.
  • The Customer Care Service is an Interactive Voice Response System. You can follow the instructions to get instant redressal for any issue that you have or can use it to talk to a customer care executive directly.

In order to use the IVR system, follow these simple steps: 

  • Select your preferred language. For Hindi, dial 1, For English dial 2, For Kannada dial 3, For Telugu dial 4, for Tamil Dial 5, For Malayalam Dial 6 and other languages, dial 9.
  • Choose the banking options for any queries on home loans, Dial 3.
  • For State Bank of India Home Loan Interest Rates, choose 1
  • For SBI Bank home loan deposits or other queries, dial 2
  • To return to the previous menu, dial 7
  • To go back to the main menu, dial 8.
  • For registering complaints regarding the SBI Home Loan, dial 2, you will directly be connected with a customer care executive.

This allows you to register a complaint directly or ask any queries with respect to your SBI Home Loan. Existing customers have to provide home loan details like the loan number to get the necessary information. In case you are a new customer, you need to give details like the type of property that you wish to purchase, income details, the loan amount that you need etc.

City wise SBI Head Office Address

One of the best contact options for any queries or issues that you have with your home loan is the Head Office of SBI in your city. You can visit the head office directly or write to them with details of the queries or issues that you have. Here is a list of SBI Head Offices in different cities along with their address to make it easier for you to access. 

CityAddress
AhmedabadState Bank of India, Local Head Office, Lal Darwaja Ahmedabad-380 001
AmaravathiState Bank of India, Local Head Office (Andhra) Amaravati Circle, Hybank Towers, Gun Foundry, Hyderabad-500 001
BangaloreState Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001.
BhopalState Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011.
ChandigarhState Bank of India, Local Head Office, Sector-17-A, Chandigarh-160 017.
ChennaiState Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai-600 006.
DelhiState Bank of India, Local Head Office, 11, Parliament Street, New Delhi-110 001.
GuwahatiState Bank of India, Local Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati - 781006
HyderabadState Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095.
JaipurState Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C-Scheme, Jaipur - 302 005.
KolkataState Bank of India, Local Head Office, 'Samriddhi Bhavan, 1, Strand Road, Kolkata-700 001.
LucknowState Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow-226 001.
MumbaiState Bank of India, Local Head Office, “Synergy”, B.K.C., Mumbai-400 051
PatnaState Bank of India, Local Head Office, West of Gandhi Maidan, Patna-800 001.
ThiruvananthapuramState Bank of India, Local Head Office, Poojappura Thiruvananthapuram, Pin-695 012

Online Assistance for Home Loan Customers

SBI customers can also access various customer care services online through the SBI website. All that is needed is that you log on to www.homeloans.sbi.

Once you are on the portal, you have several services that you can access instantly. 

Callback request

  • Click on the ‘Get a Callback’ option under the ‘Contact Us’ section. 
  • This will further prompt you to submit personal details like your name, city, preferred language, mobile number and email ID. 
  • Followed by this, click on the ‘I agree to be contacted by SBI’ option. 
  • Then submit your request. 
  • You will get a callback from the SBI customer care desk to give you any information that you need or answer all your queries related to SBI Home Loans. 

Request and Complaint Form 

  • Log on to bank.sbi.web/ customer-care 
  • Click on the Customer Request and Complaint Form 
  • You will be directed to a form where you have to submit the form by choosing your entry for the two options, ‘Raise Request/ Complaint Types’ and ‘Raise Request/ Complaint’. 
  • After form submission, there will be a call or email from SBI with respect to your query and complaint. 

SMS Complaint Registration 

  • This is another easy solution to get your issues resolved. 
  • From any mobile phone, SMS “UNHAPPY” to 8008202020
  • Once the SMS reaches SBI, you will get a call back from their executives to resolve any issue that you may have. 

SBI Home Loan Customer Care Email

Contact SBI customer care by writing to them on their email ID customercare@sbi.in.  

Make sure you mention the issue clearly in the subject line so that you can get a response from the correct team. 

If you do not wish to write a direct email, then you can also submit an online complaint form through the official website. This will send an email to the customer service desk to get you a quick response to your issues.

SBI Social Media Channels

Social Media is one of the easiest contact points for customers and any organization. In order to connect with their tech-savvy customer base, SBI has opened up pages on all social media platforms, including: 

  • Facebook
  • Twitter
  • Instagram
  • YouTube

You can follow them on these channels to get all the information that you need on SBI Home Loans. You also get information on any updates with respect to the SBI Home Loan Customer Care No. 

In order to raise any complaints with respect to your home loan application or account, you can directly message or tag them in your post. SBI is known to be very responsive on these platforms, giving customers a solution in real-time. 

SBI Online Support Points and Email IDs

Besides the toll-free SBI Home Loan Customer Care Number, you can also get easy assistance online. Here are the different support points that they offer online: 

  • Voice: Log on to the official SBI website and click on the ‘Contact Us’ option. This will direct you to a page with different customer service options available to you. One of them is ‘Get a Callback’. This directs you to a form that requires you to fill in some personal details and contact details. Once you submit this form, you can get a callback from a customer care executive to get any query or grievance addressed.
  • Complaint Form: Under the ‘Contact Us’ option on the SBI website, you can also click on the ‘Customer Care’ option. This lets you send an email with details of any issue that you have with respect to your SBI Home Loan. Simply fill the complaint type and submit a complaint form. This sends an email to the SBI customer service desk.  You will get a quick response after the email has been reviewed.
  • Application Tracker: This helps check the status of your already applied SBI Home Loan on the official website. Under the Contact Us section, choose the ‘Application Tracker’ button. This gives you two options, to check the status of your application and the status of disbursal if your application has already been approved. Click on the option that you want, and you will be directed to a pop-up menu where you need to fill up the Reference Number for your application and your contact number. You can ask them for a call back to speak to a customer service executive about your home loan.
  • Branch Locator: In case you are unable to get a satisfactory response to your home loan query, it is a good idea to meet the branch manager in the nearest centre. They are available between 2.30 pm and 4.30 pm to interact with customers for any grievance redressal. On the SBI website, you have a Branch Locator in the Contact Us section. All you have to do is choose the city and the area that you wish to find a branch in. This gives you a list of the branches closest to you.
  • NRI Support: SBI provides exclusive NRI support on their portal, www.sbimart.com. There are three options for NRI customers to connect with SBI customer care:
  • Email- nri@sbicapsec.com
  • Customer Care: +91 (022) 61536900. Just dial 3 to get assistance on home loans.
  • Skype ID: NRI customers can also get in touch on a virtual call using the skype ID: ssi_nridesk.
  • Email: Write to SBI Customer Care via email, customercare@sbi.in. or contact the head office in your respective cities using the following email IDs.
CityEmail Address
Ahmedabadagmcustomer.lhoahm@sbi.co.in
Amaravathiagmcustomer.lhoand@sbi.co.in
Bangaloreagmcustomer.lhban@sbi.co.in
Bhopalagmcustomer.lhobho@sbi.co.in
Chandigarhagmcustomer.lhocha@sbi.co.in
Chennaiagmcustomer.lhoche@sbi.co.in
Delhiagmcustomer.lhodel@sbi.co.in
Guwahatiagmcustomer.lhoguw@sbi.co.in
Hyderabadagmcustomer.lhohyd@sbi.co.in
Jaipuragmcustomer.lhojai@sbi.co.in
Kolkataagmcustomer.lhotkol@sbi.co.in
Lucknowagmcustomer.lholuc@sbi.co.in
Mumbaiagmcustomer.lhomum@sbi.co.in
Patnaagmcustomer.lhopat@sbi.co.in
Thiruvananthapuramagmcustomer.lhotri@sbi.co.in

SBI Senior Management Contact

When it comes to grievance redressal, the SBI Home Loan Customer Care Number is the first step. You can even contact the senior management if you do not have a satisfactory response to your issues. 

Principal Nodal Officer 

General Manager, 

Customer Service, State Bank of India 

State Bank Bhavan, 6th Floor 

Madam Cama Road, Mumbai-400 021

Fax: 022-22742431

Deputy General Manager 

Customer Service Department, 

State Bank of India, 

State Bank Bhavan, 16th Floor, 

Madam Cama Road, Mumbai-400021. 

Fax: 022-22742431

You can also contact nodal officers in different cities using the following phone numbers: 

CityEmail Address
Ahmedabad(079) 25506050,25507495
Amaravath(040) 23387268
Bangalore(080) 25943126
Bhopa(0755) 4288025, 2575226
Chandigarh4567120, 4567277
Chennai(044) 28266131, 28214381
Delhi(011)23407121,23361969
Guwahati(0361)2237561,2237819
Hyderabad(040)23466513,24751010
Jaipur(0141)2256326, 5101654
Kolkata(033)22624954, 22439358
Lucknow(0522) 2295395,2231463
Mumbai022 26445626
Patna(0612)2209080, 2209006
Thiruvananthapuram(0471)2377228, 2320589

You can connect with any of the above-mentioned numbers between 9.30 am to 5 pm. If you wish to meet branch managers directly, visit an SBI Bank near you between 2:30 pm and 4 pm. This helps you get additional assistance in case of issues that are not within the capabilities of the Customer service desk. 

Best Value Home Loans

MyMoneyMantra is India’s largest phygital loan distributor. With trust of 70 lakh customers, we assure hassle free access to the best Home Loans up to 10 crore for housing loan borrowers in India. Our service is 100% free. We use latest technology and AI to serve customers across the length & breadth of our diverse country. Check Eligibility & Apply.

View and improve your credit score - for free.

Know how good your score is

Get insights on how to improve it

Unlock offers as per your score

chart_15f235bf64 (1).svg

FAQs About SBI Home Loan Customer Care

✅ How can I contact an SBI customer?

There are different options to contact SBI customer care. You can do this using the toll-free helpline 1800-11-2018. 

For Pensioners, the customer service toll-free number for home loans is 1800-11-0009. 

There are other channels that let you connect with SBI Customer Care including: 

  • SBI Website
  • Callback request
  • Email
  • SMS

✅ How can I talk to the SBI customer care executive directly?

The SBI Home Loan Customer Care Number 1800-11-2018 leads you to an IVR. You can follow these steps to talk to a customer care executive directly. 

  • Select your preferred language. For Hindi, dial 1, For English dial 2, For Kannada dial 3, For Telugu dial 4, for Tamil Dial 5, For Malayalam Dial 6, and for other languages, dial 9. 
  • Choose the banking options for any queries on home loans, Dial 3. 
  • For home loan interest rates, choose 1 
  • For home loan deposits or other queries, dial 2
  • To return to the previous menu, dial 7
  • To go back to the main menu, dial 8. 
  • In order to register any complaints with respect to the SBI Home Loan, dial 2, and you will directly be connected with a customer care executive.

Alternatively, you can also request a call back through the website. Log on to the official SBI website and click on the ‘Contact Us’ option. This will direct you to a page with different customer service options available to you. One of them is ‘Get a Callback’. This directs you to a form that requires you to fill in some personal details and contact details. Once you submit this form, you can get a callback from a customer care executive to get any query or grievance addressed. 

✅ How can I complain to SBI online?

There are three options available to customers to place online complaints: 

Callback request

  • Click on the ‘Get a Callback’ option under the ‘Contact Us’ section. 
  • This will redirect you to a page where you have to submit personal details like your name, city, preferred language, mobile number, and email ID. 
  • Followed by this, click on the ‘I agree to be contacted by SBI’ option. 
  • Then submit your request. 
  • You will get a callback from the SBI customer care desk to give you any information that you need or answer all your queries related to SBI Home Loans. 

Request and Complaint Form 

  • Log on to bank.sbi.web/ customer-care 
  • Click on the Customer Request and Complaint Form 
  • You will be directed to a form where you have to submit the form by choosing your entry for the two options, ‘Raise Request/ Complaint Types’ and ‘Raise Request/ Complaint’. 
  • After form submission, you will get a call or email from SBI with respect to your query and complaint. 

SMS Complaint Registration 

  • This is another easy solution to get your issues resolved. 
  • From any mobile phone, SMS “UNHAPPY” to 8008202020
  • Once the SMS reaches SBI, you will get a call back from their executives to resolve any issue that you may have. 

✅ What is the toll-free number of SBI customer care?

The toll-free helpline for SBI is 1800-11-2018. 

For Pensioners, the customer service toll-free number for home loans is 1800-11-0009. 

Both numbers lead you to an IVR-based call that gives you easy instructions to follow in order to reach the customer care executive.

✅ How can I know my SBI toll-free number?

To know the SBI toll-free number, log on to www.sbi.co.in and click on the contact us option. You will get a list of numbers that you can contact.

✅ Is SBI Customer Care 24X7?

Yes. The toll-free customer care numbers are accessible 24x7. This is applicable even on public holidays.

✅ How Can NRI customers connect with SBI Customer Care?

SBI offers an exclusive portal for NRI customers to get in touch with them. There are three main channels that you can use if you are an NRI customer: 

  • Email- You can send an email with your requests and complaints to nri@sbicapsec.com 
  • Customer Care: +91 (022) 61536900. Just dial 3 to get assistance on home loans. 
  • Skype ID: NRI customers can connect with customer support executives virtually using the skype ID: ssi_nridesk.

✅ What is the Grievance Redressal Process at SBI?

SBI offers three levels of Grievance Redressal to ensure that customers get a satisfactory response to any issues that they have: 

  • Level 1: Connect with the customer care executive via call, email, or even online chats to register your complaint. They will respond to you instantly with the information or solution that is best for you. 
  • Level 2: In case you are unhappy with the response given to you by the customer support desk, you can approach the circle nodal officer or the branch manager of your bank. 
  • Level 3: This is the final level of grievance redressal where you can connect with the Principal Nodal Officer directly when you do not receive a satisfactory response from any of the above options. 

✅ Can I post my complaints directly on the website?

Yes. SBI gives you the option of filing a complaint through the website. You have to follow a few simple steps: 

  • Log on to www.sbi.co.in 
  • Click on the ‘Contact Us’ option on the home page. 
  • Then choose the ‘Complaints/ Requests’ option. 
  • This will lead you to an online complaint form where you can fill in your personal details along with the complaint that you wish to raise. 
  • The customer service desk will receive an email that they will respond to on the contact details that you provide on the form. 

✅ Do the toll-free numbers lead me to an IVR?

Yes. With the toll-free number, you get directed to an IVR that is very systematic and user-friendly. However, if you wish to speak to a customer care executive directly, all you have to do is dial 9. Please note that every call with customer care executives is recorded for internal quality check and assessment purposes.

✅ I am not happy with the response to my complaint. What is the next step?

SBI is committed to providing the best solutions to all its customers when they have an issue. The customer support desk is the first step of this process. However, if you do not get a satisfactory response to your complaint, you can directly approach the nodal officer in your region. All the contact details are available on the website and in the article above. Alternatively, you can visit the manager of the branch that you have your account with. They are open for interactions with customers between 2.30 pm and 4.00 pm every day except on public holidays.

✅ How can I connect with the Principal Nodal Officer for SBI?

The Principal Nodal Officer is the final level of grievance redressal at SBI. You can get in touch via: 

  • Email: Write an email to customercare@sbi.co.in and address it to the Principal Nodal Officer. 
  • Post/ Fax: Use the following details to send out a post or fax to the Principal Nodal Officer: 

Principal Nodal Officer 

General Manager, 

Customer Service, State Bank of India 

State Bank Bhavan, 6th Floor 

Madam Cama Road, Mumbai-400 021

Fax: 022-22742431

✅ Does SBI offer a live chat option?

SBI does not offer a live chat option currently. However, there are multiple customer service options like callback requests, email, and toll-free numbers that let you connect with customer service executives to get real-time solutions to any issues that you have.

✅ How Can I Locate an SBI Branch close to me to get information or file a complaint?

SBI provides a branch locator on their website that allows you to find a branch near you. All you have to do is choose from the various options available on the locator and submit the details. Alternatively, you can call the customer support desk to get details on the closest ATMs or branches that you can visit for any grievance redressal or information on home loans.

✅ Can I get information on the SBI home loan interest rate through customer care?

Yes. You can get all the information that you need about your home loans by calling/ sending an email to SBI customer care, including the interest rates. However, the final rates of interest applicable to your home loan will be based on your eligibility and documentation.