DHFL Home Loan Customer Care

DHFL Housing Finance adds to customer convenience through its 24X7 DHFL Home Loan Customer Care services. Get in touch with DHFL Home Loan Customer Care via, telebanking, SMS, email, online banking or branch visit. Enjoy quick and hassle-free account information free of cost. New customers call 1800 22 34 35, existing customers call 1800 3000 1919 for DHFL Home Loan Customer Care.


DHFL Customer Care Toll-Free Helpline Numbers

One of the most convenient ways to contact your lender is by calling toll-free customer care hotline numbers. Whether you want to check the customer care application status or want to check the loan account balance/status, prepayment charges and more, you can access the same using the following numbers. The facility is extended on weekends as well.

New Customers*DHFL Customer Care Toll-Free Helpline Number1800 22 34 35
DHFL Customer Care SMS ServiceSMS 'DHFL' to 56677
Existing Customers**DHFL Customer Care Toll-Free Helpline Number1800 3000 1919

*Contact the helpline on all days of the week (Monday to Sunday) from 9:00 AM to 7:00 PM.

**Contact the hotline on 6 days of the week (Monday to Saturday) from 9:00 AM to 6:00 PM

Also Read - DHFL Home Loan Interest Rates

Locate the Nearest DHFL Branch

If you wish to visit the branch and meet the DHFL officials in person to get acknowledgement for your complaint, find the nearest branch online here:

You can meet the Branch Manager or fill the customer feedback/complaints'register or put your query inside the complaints' box.

All DHFL branches work from Monday to Friday from 10:30 AM to 4:30 PM.

Alternatively, you can also write your complaint to the registered office. Use the following address:

Warden House, 2nd Floor,
Sir P.M. Road, Fort,
Mumbai-400 001

Toll-free Number: 1800 22 3435 Fax: 022 7158 3344

Also Read - Home Loan Tax Benefits

DHFL Customer Care Email ID

However, if you are a busy homemaker, businessman, a salaried individual or a self-employed professional who prefers to send an email, you can share your queries on DHFL customer care email ID.

DHFL Customer Care Email IDresponse@dhfl.com

Share customer name, account number, and query in your message.

Also Read - Tax Benefits on Second Home Loan

DHFL's Grievances Redressal Policy

DHFL values good customer relationship and assures swift response within 7 days of receiving the complaint. After you contact the customer support team on a phone call, email or by post, you would get assurance and timeline for resolution of your query.

Additional Information: know Personal loan Customer Care Details For Different Banks.

DHFL Nodal Officer Contact Details:

However, if you do not get a response or a satisfactory reply for your query, consider contacting the Nodal Officer, Mr. Sanjiv Gyani. According to HFC's Grievance Redressal Policy, customers will receive a resolution within 7 working days of registering the complaint with the Nodal Officer.

Write to DHFL Nodal Officer here: nodalofficer@dhfl.com

DHFL CEO Contact Details:

Those who are not satisfied with the resolution by Nodal Officer can write to DHFL CEO and share the concerns. You can directly write to CEO at ceo@dhfl.com. Do mention the application/ complaint number and your account details along with a summary of complaint history. The timeline for complaints' redressal is 7 working days.

However, if the matter remains unanswered even after contacting the senior officials, you can approach National Housing Bank and lodge a complaint, showing your unhappiness with the treatment of your query.

You can register an online complaint here: https://grids.nhbonline.org.in

For sending a physical complaint, register it here:

National Housing Bank Department of Regulation & Supervision

4th Floor, Core 5-A, India Habitat Centre,

Lodhi Road, New Delhi-110003

Also Read - Home Loan Disbursement Process

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