ICICI Home Loan Customer Care

Enjoy convenience banking with 24X7 ICICI Bank Home Loan Customer Care services. Call toll-free number 18601207777 or reach ICICI Bank Home Loan Customer Care via email and SMS. ICICI Bank also offers dedicated city-wise helpline numbers for added convenience. You can also reach ICICI Bank Home Loan Customer Care via social media portals like Linkedin, Facebook and Twitter.

ICICI Home Loan Customer Care Numbers

ICICI Bank is a leading public sector bank of India that significantly caters to diversified home financing needs of the country of 130 crore people. Whether you need a loan for your first home or for upgrading to a dream home, ICICI Bank extends hassle-free home loan solutions for people of varied income group.

Besides, the bank also promotes transparent and customer-friendly grievance redressal and customer care policy. You can seek instant support for Home Loan related queries from the bank. You can access online FAQs, instant chat, social media channels, dedicated customer care numbers, email ids, senior management's and zonal officers' contact address to get a quick response on your views, queries, and suggestions.

Alternatively you can always visit the nearest ICICI branch and contact branch officials. You can register grievances and issues on the complaint book available at the bank branch. You can also drop your complaint or feedback in the branch complaint box.

Additional Info: SBI Home Loan Customer Care Number

ICICI Home Loan Customer Care Toll Free Number

Contacting your bank via toll-free phone call is one of the easiest and quickest methods to get in touch with. Whether you need to check account balance, EMI status, or want to request an add-on feature on your running ICICI Home Loan, you can use following Toll-Free Numbers.

The ICICI Bank Home Loan Hotline Numbers are available 24X7 for Instant Voice Response. To talk to the customer care executive, call these ICICI Bank Toll Free Numbers from Monday to Friday between 9 a.m. and 6 p.m. The customer care executives will not be available on bank holidays.

ICICI PERSONAL BANKING CUSTOMER CARETOLL-FREE HELPLINE NUMBERS
ICICI Corporate/Business/Retail Banking Toll-Free Number1800 102 4242
ICICI Exclusive Priority Service Toll-Free Helpline Number1800-103-8181
ICICI Grievance Redressal Hotline Number1800 200 3344
Toll-Free Direct Call to ICICI Customer Care
(skip IVR)
33443399(Delhi Number)

Additional Information know Personal loan Customer Care Details For Different Banks.

Location-Wise ICICI Customer Care Numbers

Area CoveredICICI Personal Banking Helpline Numbers
Ahmedabad07933667777
07944455000
Andhra Pradesh7306667777
Assam9864667777
Bangalore08033667777
08044455000
Bhopal07553366777
Bhubaneswar06743366777
Bihar8102667777
Chandigarh01723366777
01724445500
Chattisgarh9098667777
Chennai04433667777
04444455000
Dehradun01353366777
Delhi

01133667777

01144455000

Ernakulam04843366777
Goa9021667777
Gujarat8000667777
Gurgaon01243366777
01244445500
Haryana9017667777
Himachal Pradesh9817667777
Hyderabad04033667777
04044455000
Jaipur01413366777
01414445500
Jammu & Kashmir9018667777
Jharkhand8102667777
Karnataka8088667777
Kerala9020667777
Kolkata03333667777
03344455000
Lucknow05223366777
05224445500
Madhya Pradesh9098667777
Maharashtra9021667777
Mumbai02233667777
02244455000
Orissa9692667777
Panaji08323366777
Patna06123366777
Punjab7307667777
Raipur07713366777
Rajasthan7877667777
Ranchi06513344339
Shimla01773366777
TamilNadu7305667777
Telangana7306667777
Uttar Pradesh8081667777
Uttarakhand8081667777
West Bengal8101667777

After you contact the dedicated ICICI Bank Home Loan Customer Care Helplines for your specific query, you would get a service request number (SRN). You must wait sufficiently for 4 to 7 days before you escalate your query to other senior officials. However, if you do not get a resolution for your query within 10 days, you can consider contacting Grievance Redressal Hotline Number: 1800 200 3344

Call from the registered mobile number between 9 a.m. to 6 p.m. from Monday to Friday. Do not call on bank holidays. You must also share SRN (numeric digits only) to escalate a query that is not more than 2 months old.

Also, know about the ICICI Bank Balance Check Number service.

ICICI Home Loan Customer Care Email ID

By logging on to official ICICI website, you can instantly request for ICICI Home Loan related queries:

Directly access ICICI Bank Home Loan queries related to documents update, personal details, EMI, add-ons, etc by visiting: https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/home-loan-related.page

You can use the ICICI Bank Home Loan customer care helpline numbers or write your queries online by signing in on the website.

However, for unanswered queries, you may directly write to the senior officials using the following email IDs:

ICICI Wealth Management response IDwealthmanagement@icicibank.com
ICICI Home Loan- Head IDheadhomeloans@icicibank.com
ICICI Principal Nodal Officer IDheadservicequality@icicibank.com.
ICICI NRI Helpline Email IDnri@icicibank.com

Make sure you correctly share your customer ID, Account Number, SRN and nature of the query.

Additional Info: You can also avail Navi Home Loan

ICICI Bank Grievance Redressal Policy

ICICI Bank enables fast and convenient resolution of customer queries and complaints.

Here you can raise your complaint for the first time and also check the status of the query later on. You can further escalate the query to senior officials if you do not get a response within a week. The grievance redressal policy of ICICI bank binds by the principles of transparency, accessibility, escalation, customer education, and review.

ICICI Bank Senior Management and Nodal Officer Contact Details

You can contact the senior officials of the ICICI Bank if your issue is not resolved by calling, emailing or sending a complaint form at level 1.

You can write to ICICI Bank at the following address:

ICICI Bank Limited

ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,

Hyderabad - 500032.

You can also contact the business head for Home loans

Mr. R. Narayanan

Senior General Manager - Home & Vehicle Loans

Contact Number: 022-39337934
(From Monday to Friday, 10:00 a.m. to 5:00 p.m.)

E-mail address: headhomeloans@icicibank.com

Contacting SGM, you will get an assured response within 4 business days.

Further, you can contact the Zonal Heads and Principal Nodal Officer. 

Here are the contact details:

Name of ICICI Zonal Head and Location CoveredDesignationContact Details
Mr. Atul Arora (NCR)General Manager

Telephone Number:
011-33551230

E-mail address: headnorthzone@icicibank.com

Mr. Vishal Batra (Rest of North)Joint General Manager

Telephone Number:
011-33551230

E-mail address:
headnorthzone@icicibank.com

Mr. Viral Rupani (South Zone)General Manager

Telephone Number:
080-33551230

E-mail address:
headsouthzone@icicibank.com

Mr. Sidharatha Mishra (East Zone and Andhra Pradesh and Telangana)Joint General Manager

Telephone Number:
040-33551230

E-mail address:
headeastzone@icicibank.com

Mr. Bharat Sharma (West Zone- Greater Mumbai)General Manager

Telephone Number:
022-33551230

E-mail address:
headwestzone@icicibank.com

Mr. Raghav Singhal (Rest of WestGeneral Manager

Telephone Number:
022-33551230

E-mail address:
headwestzone@icicibank.com

ICICI Bank Principal Nodal Officer

Contact Address:

Principal Nodal Officer, ICICI Bank Ltd, Bandra Kurla Complex

Mumbai 400051

Email ID: headservicequality@icicibank.com

ICICI Customer Care Social Media Contact Points

In this age of the internet, a social media shout-out is as good as calling the bank's customer care number. In many cases, you can expect a faster resolution for your query via a social media channel.

Here are ICICI bank social media contact points:

Twitterhttps://twitter.com/icicibank
Facebookhttps://www.facebook.com/icicibank
Linkedinhttps://in.linkedin.com/company/icici-bank

You can either write a post or send a direct message to the bank on the social media pages of the bank.

Additional Info: How to get Bajaj Finserv Home Loan

ICICI Bank International Toll-Free Numbers

Being an ICICI overseas customer, you can contact following toll-free numbers:

Call from CountryICICI Overseas Customer Care Toll-Free Number
USA1866 ICICI 4U
UK0 8081 314 151
Singapore800 101 2553
Canada1866 ICICI 4U
Australia0011-800-0424-2448
Europe:
Belgium00-800-0424-2448
Finland990-800-0424-2448
France00-800-0424-2448
Germany00-800-0424-2448
Ireland00-800-0424-2448
Italy00-800-0424-2448
Luxembourg00-800-0424-2448
Netherlands00-800-0424-2448
Portugal00-800-0424-2448
Spain00-800-0424-2448

Other overseas office numbers:
UAE8000 9114 001
Bahrain

800 04 877

+ 973 17 576 161

India - For NRIs when in India

1800-102-5600

91-40-3099 8025

(Non-Toll-Free India Numbers From any Country)

Hong Kong+852-22342651, +852- 22342655
Sri Lanka+94 11 4242448
Russia+7 495 981 4988

ICICI Bank - Banking Ombudsman

To protect the consumers' interests, the RBI appoints independent banking ombudsman who looks after consumer queries that are not resolved even after 1 month of raising the query. You can share your issue with independent BO official, and expect action against the bank for not addressing your complaint appropriately. However, make sure you contact the BO only after reaching out the senior officials and going through each level of complaint redressal discussed above.

In case you have any other product query, feel free to contact MyMoneyMantra Home Loan Team and be assured to find the best offer for your home loan eligibility. You can call MMM Toll Free Number: 1800 103 4004 or write an email to MMM customer care mail ID: contactus@mymoneymantra.com

Additional Info: HDFC Home Loan Customer Care Number

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ICICI Home Loan Customer Care FAQs

✅ How to Directly talk to ICICI Home Loan Customer Care?

Call ICICI home loan customer care number 18601207777 to talk directly to bank representative from any location in India. You can also call at alternate city-wise numbers: 044 33667777 from Chennai, 033 33667777 from Kolkata, 022 33667777 from Mumbai, 011 33667777 from Delhi and +91-40-7140 3333 for Indian customers travelling overseas.

✅ What is the ICICI Customer Care Number?

ICICI bank personal banking customer care number is 1860 120 7777. Deposit account, loans and credit card customers should contact at personal banking numbers. As for wealth or private banking, contact 1800 103 8181 and 1860 120 6699 for corporate/ business/ retail institutional banking related queries.

✅ How to Check My ICICI Home Loan Status?

You can check status of ICICI Home Loan via bank’s website, ICICI iMobile app or visiting the bank. All you need to do is fill the loan application number and mobile number at the weblink: https://www.icicibank.com/Personal-Banking/loans/home-loan/trackmyloan.page

Click on ‘Track Loan Status Now’ and you instantly get the OTP protected update on status.

✅ How Can I link my ICICI Home Loan to Customer Care?

You can connect with customer care using customer care numbers, by filling up web query form or through iMobile app. To connect the home loan account to the app, install the app & add the account details. The process is seamless.

✅ Can I close ICICI Home Loan Online?

You prepay EMIs on ICICI home loan online using net banking. However to foreclose the account, it is advisable to visit the bank with cheque and obtain the ‘no objection certificate’ for the loan.