ICICI Home Loan Customer Care

ICICI Bank is a leading public sector bank of India that significantly caters to diversified home financing needs of the country of 130 crore people. Whether you need a loan for your first home or for upgrading to a dream home, ICICI Bank extends hassle-free home loan solutions for people of varied income group.

ICICI Bank offers an attractive rate of interest with a host of benefits for customers. The bank assures quick and hassle-free Home Loan products and benefits, such as:

  • Preapproved Home Loan
  • Pradhan Mantri Awas Yojana
  • Affordable home financing at effective rates starting at as low as 5.14% p.a.
  • ICICI BANK STEP-UP HOME LOANS
  • Balance Transfer facility
  • Loan Against Property
  • Top Up on your Home Loan
  • 30 Year Home Loan for young salaried employees
  • Overdraft facility on ICICI Bank Home Loan
  • Home Loan Insurance

Besides, the bank also promotes transparent and customer-friendly grievance redressal and customer care policy. You can seek instant support for Home Loan related queries from the bank. You can access online FAQs, instant chat, social media channels, dedicated customer care numbers, email ids, senior management's and zonal officers' contact address to get a quick response on your views, queries, and suggestions.

Alternatively you can always visit the nearest ICICI branch and contact branch officials. You can register grievances and issues on the complaint book available at the bank branch. You can also drop your complaint or feedback in the branch complaint box.

ICICI Home Loan Customer Care Numbers

Contacting your bank via toll-free phone call is one of the easiest and quickest methods to get in touch with. Whether you need to check account balance, EMI status, or want to request an add-on feature on your running Home Loan, you can use following Toll-Free Numbers.


The ICICI Home Loan Hotline Numbers are available 24X7 for Instant Voice Response. To talk to the customer care executive, call these ICICI Toll Free Numbers from Monday to Friday between 9 a.m. and 6 p.m. The customer care executives will not be available on bank holidays.

ICICI PERSONAL BANKING CUSTOMER CARE

TOLL-FREE HELPLINE NUMBERS

ICICI Corporate/Business/Retail Banking Toll-Free Number

1800 102 4242

ICICI Exclusive Priority Service Toll-Free Helpline Number

1800-103-8181

ICICI Grievance Redressal Hotline Number

1800 200 3344

Toll-Free Direct Call to ICICI Customer Care
(skip IVR)

33443399(Delhi Number)

Location-wise ICICI Customer Care Numbers

Area Covered

ICICI Personal Banking Helpline Numbers

Ahmedabad

07933667777
07944455000

Andhra Pradesh

7306667777

Assam

9864667777

Bangalore

08033667777
08044455000

Bhopal

07553366777

Bhubaneswar

06743366777

Bihar

8102667777

Chandigarh

01723366777
01724445500

Chattisgarh

9098667777

Chennai

04433667777
04444455000

Dehradun

01353366777

Delhi

01133667777

01144455000

Ernakulam

04843366777

Goa

9021667777

Gujarat

8000667777

Gurgaon

01243366777
01244445500

Haryana

9017667777

Himachal Pradesh

9817667777

Hyderabad

04033667777
04044455000

Jaipur

01413366777
01414445500

Jammu & Kashmir

9018667777

Jharkhand

8102667777

Karnataka

8088667777

Kerala

9020667777

Kolkata

03333667777
03344455000

Lucknow

05223366777
05224445500

Madhya Pradesh

9098667777

Maharashtra

9021667777

Mumbai

02233667777
02244455000

Orissa

9692667777

Panaji

08323366777

Patna

06123366777

Punjab

7307667777

Raipur

07713366777

Rajasthan

7877667777

Ranchi

06513344339

Shimla

01773366777

TamilNadu

7305667777

Telangana

7306667777

Uttar Pradesh

8081667777

Uttarakhand

8081667777

West Bengal

8101667777

After you contact the dedicated ICICI Customer Care Helplines for your specific query, you would get a service request number (SRN). You must wait sufficiently for 4 to 7 days before you escalate your query to other senior officials. However, if you do not get a resolution for your query within 10 days, you can consider contacting Grievance Redressal Hotline Number:

1800 200 3344

Call from the registered mobile number between 9 a.m. to 6 p.m. from Monday to Friday. Do not call on bank holidays. You must also share SRN (numeric digits only) to escalate a query that is not more than 2 months old.

ICICI Home Loan Customer Care Email ID

By logging on to official ICICI website, you can instantly request for Home Loan related queries:

Directly access Home Loan queries related to documents update, personal details, EMI, add-ons, etc by visiting:

https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/home-loan-related.page

You can use the customer care helpline numbers or write your queries online by signing in on the website.

However, for unanswered queries, you may directly write to the senior officials using the following email IDs:

ICICI Wealth Management response ID

wealthmanagement@icicibank.com

ICICI Home Loan- Head ID

headhomeloans@icicibank.com

ICICI Principal Nodal Officer ID

headservicequality@icicibank.com.

ICICI NRI Helpline Email ID

nri@icicibank.com

Make sure you correctly share your customer ID, Account Number, SRN and nature of the query.

ICICI Bank Grievance Redressal Policy

ICICI Bank enables fast and convenient resolution of customer queries and complaints. You can directly access Complaints Form by visiting:

https://www.icicibank.com/complaints/complaints.page

Here you can raise your complaint for the first time and also check the status of the query later on. You can further escalate the query to senior officials if you do not get a response within a week. The grievance redressal policy of ICICI bank binds by the principles of transparency, accessibility, escalation, customer education, and review.

ICICI Bank Senior Management and Nodal Officer Contact Details

You can contact the senior officials of the ICICI Bank if your issue is not resolved by calling, emailing or sending a complaint form at level 1.

You can write to ICICI Bank at the following address:

ICICI Bank Limited
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad - 500032.

You can also contact the business head for Home loans

Mr. R. Narayanan
Senior General Manager - Home & Vehicle Loans

Contact Number: 022-39337934
(From Monday to Friday, 10:00 a.m. to 5:00 p.m.)

E-mail address: headhomeloans@icicibank.com

Contacting SGM, you will get an assured response within 4 business days.

Further, you can contact the Zonal Heads and Principal Nodal Officer. Here are the contact details:

Name of ICICI Zonal Head and Location Covered

Designation

Contact Details

Mr. Atul Arora (NCR)

General Manager

Telephone Number:
011-33551230

E-mail address: headnorthzone@icicibank.com

Mr. Vishal Batra (Rest of North)

Joint General Manager

Telephone Number:
011-33551230

E-mail address:
headnorthzone@icicibank.com

Mr. Viral Rupani (South Zone)

General Manager

Telephone Number:
080-33551230

E-mail address:
headsouthzone@icicibank.com

Mr. Sidharatha Mishra (East Zone and Andhra Pradesh and Telangana)

Joint General Manager

Telephone Number:
040-33551230

E-mail address:
headeastzone@icicibank.com

Mr. Bharat Sharma (West Zone- Greater Mumbai)

General Manager

Telephone Number:
022-33551230

E-mail address:
headwestzone@icicibank.com

Mr. Raghav Singhal (Rest of West

General Manager

Telephone Number:
022-33551230

E-mail address:
headwestzone@icicibank.com


ICICI Bank Principal Nodal Officer

Contact Address:

Principal Nodal Officer, ICICI Bank Ltd, Bandra Kurla Complex

Mumbai 400051

Email ID: headservicequality@icicibank.com

ICICI Customer Care Social Media Contact Points

In this age of the internet, a social media shout-out is as good as calling the bank's customer care number. In many cases, you can expect a faster resolution for your query via a social media channel.

Here are ICICI bank social media contact points:

Twitter

https://twitter.com/icicibank

Facebook

https://www.facebook.com/icicibank

Linkedin

https://in.linkedin.com/company/icici-bank

You can either write a post or send a direct message to the bank on the social media pages of the bank.

ICICI Bank International Toll-Free Numbers

Being an ICICI overseas customer, you can contact following toll-free numbers:

Call from Country

ICICI Overseas Customer Care Toll-Free Number

USA

1866 ICICI 4U

UK

0 8081 314 151

Singapore

800 101 2553

Canada

1866 ICICI 4U

Australia

0011-800-0424-2448

Europe:

Belgium

00-800-0424-2448

Finland

990-800-0424-2448

France

00-800-0424-2448

Germany

00-800-0424-2448

Ireland

00-800-0424-2448

Italy

00-800-0424-2448

Luxembourg

00-800-0424-2448

Netherlands

00-800-0424-2448

Portugal

00-800-0424-2448

Spain

00-800-0424-2448


Other overseas office numbers:

UAE

8000 9114 001

Bahrain

800 04 877

+ 973 17 576 161

India - For NRIs when in India

1800-102-5600

91-40-3099 8025

(Non-Toll-Free India Numbers From any Country)

Hong Kong

+852-22342651, +852- 22342655

Sri Lanka

+94 11 4242448

Russia

+7 495 981 4988

ICICI Bank - Banking Ombudsman

To protect the consumers' interests, the RBI appoints independent banking ombudsman who looks after consumer queries that are not resolved even after 1 month of raising the query. You can share your issue with independent BO official, and expect action against the bank for not addressing your complaint appropriately. However, make sure you contact the BO only after reaching out the senior officials and going through each level of complaint redressal discussed above.

In case you have any other product query, feel free to contact MyMoneyMantra Home Loan Team and be assured to find the best offer for your home loan eligibility. You can call MMM Toll Free Number: 1800 103 4004 or write an email to MMM customer care mail ID: contactus@mymoneymantra.com

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