HDFC Bank has officially launched video KYC (Know Your Customer) facility for new customers. Now prospective customers can Apply for Personal Loan or open Salary Account 100% digitally.
The process for video KYC is completed in real-time online. For digital verification the interaction between a Bank official and the customer will be recorded to establish the identity. The process will be thoroughly paperless and contactless.
The bank has launched the consent-based Video KYC facility as an alternate method to verify the customer’s identity in a safe and secure environment digitally. The facility has been launched in a phased manner, wherein in the first phase it is available for HDFC Personal Loans, Savings Account and Corporate Salary Accounts. The other products will be soon added.
To use video KYC facility, a customer will require following:
Amid COVID Times, RBI has said that Video KYC is equivalent to full KYC. Thus you can access all financial and banking products as per your eligibility. There are no limitations, whatsoever.
The facility of video KYC can be accessed on all working days from 10 am to 6 pm.
Video KYC is a consent-based, audio-visual know-your-customer facility. Using Video KYC, the bank can facilitate bank products without any contact. The process can be compelted from the comfort of customers’ home. In this process a bank official records an interaction with customer to establish identification for KYC. Thus you no longer need to visit the branch for opening the account or applying for loan.
HDFC Video KYC is open to resident Indians above 18 years of age. The applicant should also share consent or approval to open relationship with bank through Aadhaar OTP based KYC. An Original PAN Card will also be required.
Average Monthly Balance (AMB) will be as per the chosen product.
No. The Video KYC process is just like a full KYC process. No limitations are placed for such accounts.
The steps for video KYC are: 1) Fill up a digital Personal Loan or Savings Account form online. 2) Provide consent for video KYC 3) Following the consent, a Bank official will join to complete the process.
Yes, the process can be completed in the real-time from your home. There is zero-contact and thus it is completely safe and convenient process.
You will require following:
No, the facility is meant for new customers only. To complete your KYC visit the nearest HDFC Bank branch with original KYC Documents.
No. After you complete digital form, a link is shared for completing Video KYC. Any third party platform like WhatsApp, Skype or Zoom is not required.
The location access is for verification purpose only and it completely as per the RBI guidelines.
The URL provided for video KYC is valid for 72 hours after the completion of Digital Application/ Form. So you can re-try on next working day between 10 am to 6 pm. If the problem persists, kindly visit the branch so that an official can help you complete the process.
The video KYC can be completed on all working days between 10am to 6 pm.
Restart with the same URL as it is available for 72 hours.
Kindly decline the process and visit the nearest HDFC Bank branch to complete KYC.
Within 4 working days you will get account details on your registered mobile number and email id.
Following devices and browsers are incompatible for HDFC Video KYC. Use an alternative for completing the process.
|Honor 10 Lite|
|Samsung galaxy A20|
|Iphone 7 Plus|
|Lenovo K8 Plus (XT1902 – 2 )|
|Mi Max 2|
|Moto e4 plus|
|Samsung J5 Prime|
|Moto G 4|
|Samsung j7 prime|
|Oppo f5 youth|
|Samsung Galaxy A7 2018|
|OS (operating system)|
|IOS Version 11.4.1|
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